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Real Estate Customer Service

Location:
Calgary, AB, Canada
Posted:
November 03, 2023

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Resume:

soji omowaye

587-***-****

ad0t67@r.postjobfree.com linkedin.com/in/omowaye.olusoji

Competent individual with 11+ years’ experience in Commercial Law Practice, Paralegal, Legal Assistance, Trust Administration, Exempt Market Services, Real Estate Services, Property Management, and Immigrations. Experience with Micro Finance Banking Services, Mortgage Homes Advisories, Debt Recoveries. Ability to exercise initiative and work in a fast-paced environment, independently with limited guidance on a variety of transactions and projects.

HIGHLGHT OF QUALIFICATIONS

Proficient in Microsoft Office (Outlook, Excel, and Word), PowerPoint and Aderant

Paragon and Fusion

Organizational skills that ensure accuracy and adherence to company procedures

Advanced communication skill gained from working with a variety of clients and colleagues

Ability to manage teams, working collaboratively to effectively define, analyse and communicate complex information

Prioritize and meet deadlines

Flexible to changing work environments

EMPLOYMENT HISTORY

Client Experience Associate Anywhereworks 2023- Till Date

Calgary, AB

Receive orders via email, posts or phones, respond accordingly, and process them on time.

Assist and support customers in different industries.

Provide satisfactory customer service experience to clients and callers.

Use customized software to achieve expected goals.

Responds to clients queries professionally and in a timely manner.

Provide full administrative supports. For example, prepare documents and invoices, professional correspondence among others.

Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions.

Provide up to date and articulate weekly performance and customer reports to the Team lead.

Handled all return authorization and followed up on all the returns to completion.

Ensured Clients were provided necessary information by fax, phone and email regarding styles, inventory, pricing, backorders among other services.

Provides information updates, arranging couriers, applying deposits and fees and ensuring clients quotes and estimated are delivered timely.

Relationship Manager Olympia Trust Company 2022 - 2023

Calgary, AB

Corresponded and reviewed incoming documents

Drafted several legal documents and worked on all correspondence relating to mortgages and law

Handled all return authorization and followed up on all the returns to completion

Ensured Clients were provided necessary information by fax, phone and email regarding styles, inventory, pricing, backorders among other services.

Acted as a liaison, maintained excellent relations with the Management.

Related closely with the lawyers and other colleagues to implement instructions relating to the department.

Conducted due diligence for financing, acquisition, and special projects

Reviewed special transactions including amending agreements, postponements, and added advances

Stayed informed and understood individual client needs with the ability to recognize opportunities and further educate clients

Interpreted and researched variety of technical and legal procedures, statutes and regulations applicable to different areas of legal practice.

Supplied legendary, personalized client experience when conducting outbound client calls

Remained updated on all Olympia products, services, and legislative requirements

Ensured efficiency of business processes, policies and procedures, to deliver on client commitments

Coordinated responses with other departments as necessary to ensure proper procedures and service

Immigration Legal Assistant, Legal Leaf Immigration Consulting Ltd 2022

Calgary, AB

Researched and promptly answered internal and external inquiries of immigration services

Kept up to date with alterations to immigration laws

Met with prospective and extant clients to gauge which services they require

Assisted clients with the completion of paperwork and ensured it be submitted on time

Advised clients on suitable legal immigrations pathways

Responded to all immigration’s issues raised by immigration officers on client’s behalf

Supplied daily and periodic updates on LMIA applications and matters to the Head of Department

Organized periodic in-house knowledge transfer discussions on life immigration issues

Litigation and Head of Practice, Moreway Chambers 2014 – 2022

Nigeria

Liaised between senior management and employees at different levels to maintain and improve robust company-employee relations

Undertook over 100 asset tracing for debt recoveries particularly for Asset Management Corporation of Nigeria

Provided orientation trainings to corporate legal assistants and support staff of public servants at the Ministry of Trade and Investment

Handled several matters at different levels of courts and agencies of government

Provided daily administrative assistance and general office duties to corporate and private clients

Associate Counsel, Lawrence Alobi and Co. 2010 - 2013

Nigeria

Knowledge of legal and technical procedures in a high-pressured environment

Delt with difficult clients with excellent negotiation skills in an efficient and effective manner

Demonstrated active listening, questioning, and negotiation skills

Handled several matters at different levels of courts and agencies of government

Drafted several legal documents including but not limited to court briefs

In charge of ensuring the firm data complies in accordance with relevant regulations and law society (NBA) rules and all responsibilities and ensured all activities were managed in accordance with firm policies.

EDUCATION

Barrister of Law (B.L), National Committee on Accreditation 2022-till date

Masters of Law (LLM), University of Lagos 2014

Barrister of Law (B.L), Nigeria Law School, Enugu Campus 2009

Bachelor of Laws (L.L.B), University of Ado-Ekiti, Nigeria 2008



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