Real Estate Customer Service
Resume:
soji omowaye
*********@*****.*** linkedin.com/in/omowaye.olusoji
Competent individual with 11+ years’ experience in Commercial Law Practice, Paralegal, Legal Assistance, Trust Administration, Exempt Market Services, Real Estate Services, Property Management, and Immigrations. Experience with Micro Finance Banking Services, Mortgage Homes Advisories, Debt Recoveries. Ability to exercise initiative and work in a fast-paced environment, independently with limited guidance on a variety of transactions and projects.
HIGHLGHT OF QUALIFICATIONS
Proficient in Microsoft Office (Outlook, Excel, and Word), PowerPoint and Aderant
Paragon and Fusion
Organizational skills that ensure accuracy and adherence to company procedures
Advanced communication skill gained from working with a variety of clients and colleagues
Ability to manage teams, working collaboratively to effectively define, analyse and communicate complex information
Prioritize and meet deadlines
Flexible to changing work environments
EMPLOYMENT HISTORY
Client Experience Associate Anywhereworks 2023- Till Date
Calgary, AB
Receive orders via email, posts or phones, respond accordingly, and process them on time.
Assist and support customers in different industries.
Provide satisfactory customer service experience to clients and callers.
Use customized software to achieve expected goals.
Responds to clients queries professionally and in a timely manner.
Provide full administrative supports. For example, prepare documents and invoices, professional correspondence among others.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions.
Provide up to date and articulate weekly performance and customer reports to the Team lead.
Handled all return authorization and followed up on all the returns to completion.
Ensured Clients were provided necessary information by fax, phone and email regarding styles, inventory, pricing, backorders among other services.
Provides information updates, arranging couriers, applying deposits and fees and ensuring clients quotes and estimated are delivered timely.
Relationship Manager Olympia Trust Company 2022 - 2023
Calgary, AB
Corresponded and reviewed incoming documents
Drafted several legal documents and worked on all correspondence relating to mortgages and law
Handled all return authorization and followed up on all the returns to completion
Ensured Clients were provided necessary information by fax, phone and email regarding styles, inventory, pricing, backorders among other services.
Acted as a liaison, maintained excellent relations with the Management.
Related closely with the lawyers and other colleagues to implement instructions relating to the department.
Conducted due diligence for financing, acquisition, and special projects
Reviewed special transactions including amending agreements, postponements, and added advances
Stayed informed and understood individual client needs with the ability to recognize opportunities and further educate clients
Interpreted and researched variety of technical and legal procedures, statutes and regulations applicable to different areas of legal practice.
Supplied legendary, personalized client experience when conducting outbound client calls
Remained updated on all Olympia products, services, and legislative requirements
Ensured efficiency of business processes, policies and procedures, to deliver on client commitments
Coordinated responses with other departments as necessary to ensure proper procedures and service
Immigration Legal Assistant, Legal Leaf Immigration Consulting Ltd 2022
Calgary, AB
Researched and promptly answered internal and external inquiries of immigration services
Kept up to date with alterations to immigration laws
Met with prospective and extant clients to gauge which services they require
Assisted clients with the completion of paperwork and ensured it be submitted on time
Advised clients on suitable legal immigrations pathways
Responded to all immigration’s issues raised by immigration officers on client’s behalf
Supplied daily and periodic updates on LMIA applications and matters to the Head of Department
Organized periodic in-house knowledge transfer discussions on life immigration issues
Litigation and Head of Practice, Moreway Chambers 2014 – 2022
Nigeria
Liaised between senior management and employees at different levels to maintain and improve robust company-employee relations
Undertook over 100 asset tracing for debt recoveries particularly for Asset Management Corporation of Nigeria
Provided orientation trainings to corporate legal assistants and support staff of public servants at the Ministry of Trade and Investment
Handled several matters at different levels of courts and agencies of government
Provided daily administrative assistance and general office duties to corporate and private clients
Associate Counsel, Lawrence Alobi and Co. 2010 - 2013
Nigeria
Knowledge of legal and technical procedures in a high-pressured environment
Delt with difficult clients with excellent negotiation skills in an efficient and effective manner
Demonstrated active listening, questioning, and negotiation skills
Handled several matters at different levels of courts and agencies of government
Drafted several legal documents including but not limited to court briefs
In charge of ensuring the firm data complies in accordance with relevant regulations and law society (NBA) rules and all responsibilities and ensured all activities were managed in accordance with firm policies.
EDUCATION
Barrister of Law (B.L), National Committee on Accreditation 2022-till date
Masters of Law (LLM), University of Lagos 2014
Barrister of Law (B.L), Nigeria Law School, Enugu Campus 2009
Bachelor of Laws (L.L.B), University of Ado-Ekiti, Nigeria 2008
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