Andre D Wynn

Ready To Work Hard

Poughkeepsie, NY 12601

ad0t66@r.postjobfree.com

+1-845-***-****

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

MAXIMUS Federal - Poughkeepsie, NY

March 2023 to October 2023

• Answering Incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf

• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the marketplace, and enrollment into health plans

• Track and document all inquiries using the applicable systems

• Meet Quality Assurance and other key performance metrics

• Handled emails, inbound calls, and outbound calls

• Meet all performance standards, policy and procedures, and protocols Call Center Agent/Customer Service

Manpower/Maximus Federal - Poughkeepsie, NY

March 2021 to March 2023

• Answer COVID-19 and routine vaccine-related questions from providers, parents, and the public at large

• Answer large volume of calls promptly regarding COVID-19 Vaccine

• Collect and verify patient demographic information as well as verify Insurance when appropriate

• Review and maintain provider schedule according to practice guidelines to ensure patients are scheduled appropriately

• Managing incoming and outgoing calls related to the COVID-19 vaccine scheduling

• Ensuring positive telephone interaction with patients in the community Warehouse Floater

GAP Inc - Fishkill, NY

October 2020 to January 2021

Follow safety procedures

● Maintain speedy work production

● Lift boxes up to and/or over 50 pounds

● Maintain a clean work space

● Help with various tasks throughout the warehouse

● Operate pallet jack

Security Guard (Unarmed)

Allstar Security & Consulting Inc - New York, NY

May 2019 to October 2020

• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers

• Check merchandise for missing security tags

• Operate employee elevator to transport passengers between sales and office floors

• Supplies information to passengers, such as location of offices, merchandise, and individuals.

• Prepare reports on incident and accidents

Sales Agent

Verizon - Colonie, NY

February 2019 to April 2019

Help customers make an informed decision

• Deliver exceptional customer service to all clients

• Attainment of personal and team sales targets

• Cold calling customers that may be eligible for upgrade

• Understand and communicate to customers various wireless products, plans, features, and services

• Sell products and services with integrity

• Set up sales appointments with customers

• Made outbound calls to prospective customers

• Sold cellphones and consumer technology

Field Representative

Slomin's Inc - Mahopac, NY

March 2018 to December 2018

Provide information about company products and service

● Meet daily sales quota

● Build rapport with community

● Complete customer paperwork

● Follow up on customers during sale process

● Train sales representatives

● Maintain integrity and excellent customer service Sales Specialist

Action Link - Yonkers, NY

November 2017 to March 2018

Build a relationship with sales and management team

● Provide customer service

● Teach sales representatives about Sony merchandise

● Provide information about electronics

● Advertise sales

● Compare and demonstrate product

● Meet weekly sales goal

Department Manager

Walmart - Bennington, VT

February 2016 to March 2017

Check the system daily for price changes

● Order merchandise that is out of stock that is not manually ordered by the system

● Create end caps and promote sale of specific items to create stock space

● Train new stock associates

● Make on hand changes

● Set new mods using planogram

● Maintain a clean and orderly department

● Keep sales floor fully stocked

● Keep stock room organized

Cashier/ Customer Service

Rite Aid - Mount Vernon, NY

April 2014 to September 2014

● Greet customers

● Collect payments

● Answer customer questions

● Counting money in cash draw

● Provide product knowledge

● Handle customer complaints

● Answering phones

● Maintaining a clean and organized store environment Office Assistant

SUNY Queens EOC - Queens, NY

December 2012 to March 2013

● Providing reception services

● Answering questions and setting appointments via telephone

● Assisting students in registration of SUNY EOC

● Scheduling testing appointments

● Maintain organized file cabinet

● Filing, researching files and records

● Preparing documents for DOP and weekly meeting

● Assisting teachers with class and office paperwork

● Use copy machine

● Prepare documents for other superiors

● Microsoft Excel

Education

GED in Bridge Program

Laguardia Community College - Long Island City, NY October 2011 to January 2012

Skills

• Objection handling

• Attention to detail

• Strategic Prospecting

• Communication

• Time management

• Planograms

• Rapport building

• Cold Calling

• Team development

• Soldering (1 year)

• Electrical Experience

• Hand tools (1 year)

• OSHA

• Electrical wiring

• Troubleshooting

Certifications and Licenses

OSHA 30

March 2023 to Present

Osha 30 as well as a certificate of completion for Introduction to Electricity and currently studying for EPA at Dutchess BOCES

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