Customer Service Representative
Resume:
Andre D Wynn
Ready To Work Hard
Poughkeepsie, NY 12601
*************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
MAXIMUS Federal - Poughkeepsie, NY
March 2023 to October 2023
• Answering Incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the marketplace, and enrollment into health plans
• Track and document all inquiries using the applicable systems
• Meet Quality Assurance and other key performance metrics
• Handled emails, inbound calls, and outbound calls
• Meet all performance standards, policy and procedures, and protocols Call Center Agent/Customer Service
Manpower/Maximus Federal - Poughkeepsie, NY
March 2021 to March 2023
• Answer COVID-19 and routine vaccine-related questions from providers, parents, and the public at large
• Answer large volume of calls promptly regarding COVID-19 Vaccine
• Collect and verify patient demographic information as well as verify Insurance when appropriate
• Review and maintain provider schedule according to practice guidelines to ensure patients are scheduled appropriately
• Managing incoming and outgoing calls related to the COVID-19 vaccine scheduling
• Ensuring positive telephone interaction with patients in the community Warehouse Floater
GAP Inc - Fishkill, NY
October 2020 to January 2021
Follow safety procedures
● Maintain speedy work production
● Lift boxes up to and/or over 50 pounds
● Maintain a clean work space
● Help with various tasks throughout the warehouse
● Operate pallet jack
Security Guard (Unarmed)
Allstar Security & Consulting Inc - New York, NY
May 2019 to October 2020
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
• Check merchandise for missing security tags
• Operate employee elevator to transport passengers between sales and office floors
• Supplies information to passengers, such as location of offices, merchandise, and individuals.
• Prepare reports on incident and accidents
Sales Agent
Verizon - Colonie, NY
February 2019 to April 2019
Help customers make an informed decision
• Deliver exceptional customer service to all clients
• Attainment of personal and team sales targets
• Cold calling customers that may be eligible for upgrade
• Understand and communicate to customers various wireless products, plans, features, and services
• Sell products and services with integrity
• Set up sales appointments with customers
• Made outbound calls to prospective customers
• Sold cellphones and consumer technology
Field Representative
Slomin's Inc - Mahopac, NY
March 2018 to December 2018
Provide information about company products and service
● Meet daily sales quota
● Build rapport with community
● Complete customer paperwork
● Follow up on customers during sale process
● Train sales representatives
● Maintain integrity and excellent customer service Sales Specialist
Action Link - Yonkers, NY
November 2017 to March 2018
Build a relationship with sales and management team
● Provide customer service
● Teach sales representatives about Sony merchandise
● Provide information about electronics
● Advertise sales
● Compare and demonstrate product
● Meet weekly sales goal
Department Manager
Walmart - Bennington, VT
February 2016 to March 2017
Check the system daily for price changes
● Order merchandise that is out of stock that is not manually ordered by the system
● Create end caps and promote sale of specific items to create stock space
● Train new stock associates
● Make on hand changes
● Set new mods using planogram
● Maintain a clean and orderly department
● Keep sales floor fully stocked
● Keep stock room organized
Cashier/ Customer Service
Rite Aid - Mount Vernon, NY
April 2014 to September 2014
● Greet customers
● Collect payments
● Answer customer questions
● Counting money in cash draw
● Provide product knowledge
● Handle customer complaints
● Answering phones
● Maintaining a clean and organized store environment Office Assistant
SUNY Queens EOC - Queens, NY
December 2012 to March 2013
● Providing reception services
● Answering questions and setting appointments via telephone
● Assisting students in registration of SUNY EOC
● Scheduling testing appointments
● Maintain organized file cabinet
● Filing, researching files and records
● Preparing documents for DOP and weekly meeting
● Assisting teachers with class and office paperwork
● Use copy machine
● Prepare documents for other superiors
● Microsoft Excel
Education
GED in Bridge Program
Laguardia Community College - Long Island City, NY October 2011 to January 2012
Skills
• Objection handling
• Attention to detail
• Strategic Prospecting
• Communication
• Time management
• Planograms
• Rapport building
• Cold Calling
• Team development
• Soldering (1 year)
• Electrical Experience
• Hand tools (1 year)
• OSHA
• Electrical wiring
• Troubleshooting
Certifications and Licenses
OSHA 30
March 2023 to Present
Osha 30 as well as a certificate of completion for Introduction to Electricity and currently studying for EPA at Dutchess BOCES
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