TEREZY MUTHEU MAILU.

NATIONALITY: KENYAN, IDENITITY NO: 23949949.

E-Mail: ad0t61@r.postjobfree.com Phone Number 072*-******.

SUMMARY

CAREER OBJECTIVE

Working Philosophy - Customer first.

-To adopt any organization and be a team player and implement new standard operations.

WORK EXPERIENCE - covers 9 years in hospitality industry with 5 years in management and 4 years in supervision.

ACHIEVEMENTS -Established standard housekeeping operations.

-Implemented towel arting.

-Knowledge in Fidelio,ezee, night bridge and opera technologies.

KEY STRENGTH – Good interpersonal and communication skills.

-Strong supervisory background.

-Good trainer and mentor.

-Good guest interaction skills.

-Good listening skills.

-Sound decision making.

CUSTOMER CONCIONESS -Activities concerning work are driven with an approach to customer fulfillment.

WORK EXPERIENCE.

Oct-2022 _- Current Southern Palm Beach Resort Diani.

Senior Housekeeeping Supervisor .

Duties.

Assist the Housekeeping Manager in the day to day operation; leading and supervising to achieve our high standards of cleanliness.

Assign housekeeping tasks and create staffing schedules. ...

Provide orientation and training.

Offer high-quality customer service.

Manage the inventory and order supplies.

Ensure operational standards, maintain overall cleanliness and safety.

Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.

Inspect guest rooms, with a focus in providing unique and magic moments for our guests.

Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet guests needs.

To assist with the inspection of VIP rooms.

Dec- 2018 – Sep - 2022 Lotfa Resort Diani.

Guest Relations officer & Excutive housekeeper.

Duties.

Handling Guest Complaints And Concerns In An Efficient And Timely Manner.

Overseeing Vip Guests, Arrivals And Departures.

Detailed Information Regarding Arrivals And Room Requirements.

Providing Excellent Customer Service As Per Standards.

Providing Information Regarding The Hotel, Town Attractions, Activities Etc.

Check On Vip Reservations, Complete Their Pre-Registration Formalities.

Allocate Rooms To All Arriving Guests.

Maintain Up-To Date Information On Room Rates, Current Promotions, Offers And Packages.

Co-Ordinate With Housekeeping For Clearing Of Rooms.

Collect Guest Feedback During Guest Departure Along With His Likes And Dislike.

Ensure That All Check-Ins And Check-Outs Are Handled Smoothly Without Unnecessary Delay Or Discomfort To Any Guest.

Adhere To Strict Staff Grooming And Hygiene Standards.

Consciously And Continuously Strive To Better Skills And Increase Knowledge.

June 2017 - Nov- 2018 Prime comfort Hotel & Apartments.

Room Divisons Manager.

Duties:

Welcomes, meets and make guests feel important when they arrive at the hotel.

Handles guest queries and complaints politely and professionally.

Supervises various front office and housekeeping departments in respect of budgets, asset management, stock / stock rotation; purchasing.

Manages staff and staffing functions for the teams of staff that fall under this role (in conjunction with the HR department). This also includes scheduling staff rosters, performance appraisals and more.

Manages revenue from reservations and helps to set room rates and budget forecasts for the front office and housekeeping departments (amongst other budgets).

Motivates and leads teams, supervisors and managers reporting into this role.

March 2015- May 2017 Nyali international beach Hotel. Mombasa – Kenya

Housekeeping supervisor

Duties

Inspect and ensures all rooms have been assigned and serviced each day –Coaches employees as required.

Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction.

Coordinates work activities among departments.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

June 2013-Feb 2015 Prime Comfort Hotel & Apartments Mombasa – Kenya

Room Divisions Manager

Duties

Responsible for making sure our guests have the best.

Supervise staff in term of manning.

Provide strategic direction to the departmental head’s.

Monitor and improve customer and staff satisfaction levels.

To oversee entire operations of all departments.

Provide a work environment that engenders positive energy, creativity and teamwork among employees

Manager over all of the different operations.

Check records to know whether he is a returning guest with special requirements.

July 2012 – MAY 2013 Chamiachi Luxury Apartments Mombasa – Kenya

Executive Housekeeper

Duties

Administer all housekeeping and all laundry facilities and ensure secure environment for all guests.

Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations.

Monitor all sub activities for departments and maintain records of all expenses and control all costs for department and recommend ways to increase efficiency.

Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.

Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff

Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.

Nov 2011 –April 2012 Nyali International Beach Hotel Mombasa – Kenya

Housekeeping Supervisor

Duties

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Coordinates work activities among departments.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Nov 2010 –Oct 2011 Mombasa Beach Hotel Mombasa – Kenya

Housekeeping Supervisor

Duties

Inspect and ensures all rooms have been assigned and serviced each day –Coaches employees as required.

Supervise, train, support, and monitor room attendants and turndown attendants.

Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.

Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control.

Assist Housekeeping Manager in maintaining a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).

Duties Nov 2009 –Oct 2010 Diani Reef Beach Resort and Spa Mombasa – Kenya

Hotel Florist

Duties

Conceptualizing ideas for floral decoration and themes for weddings and events.

Listening to a customer's needs, and designing floral arrangements that meet both their design specifications and budget.

Ensuring the proper display and arrangement of flowers in the hotel.

Maintaining proper storage, stacking of flowers, and ensuring that they do not wither or damage.

Coordinating with suppliers for procuring floral inventory and ensuring the proper transportation of the same.

NDUSTRIAL ATTACHMENT

May 2009 – Sept 2009 Mombasa Beach Hotel Mombasa, Kenya

Food production, Food and beverage service, Food and beverage control, Housekeeping, stores, Front Office and Business Centre.

Nov 2008 – Dec 2008 Jamiat Hotel Nairobi, Kenya

Housekeeping Department.

ACADEMIC BACKGROUND.

PRAGNYA METER TEST (EMPOWERING FOURTH GENERATION PROFESSIONALS.

CERTIFICATE OF ACCOMPLISHMENT. PRAGNYA SCORE.

HOTEL MANAGEMENT 5.6

HOTEL FRONT OFFICE MANAGEMENT 6.7

HOUSEKEEPING 5.1

FOOD AND NUTRITION 4

CUSTOMERCARE 5.1

2006-2009 Africa Institute of Health& Development - Nairobi, Kenya

Diploma in Hotel &Catering

Sept-Nov 2008 Keri Computer Residence - Nairobi, Kenya

Computer packages

May-June 2004 Domestic Training and Development - Nairobi, Kenya

Certificate in Home Management

1999-2002 Kitandi Secondary School – Makueni, Kenya O Level- C- (minus)

1990- 1998 Watema Primary School – Makueni, Kenya

HOBBIES

Reading the Bible

Travelling

Socializing

Making Towel Arts

REFEREES

1.

2.Mr. Ali Bashir

General Manager

Lotfa Resort

Diani

Tel: 072*-******

3. Mr.Peter Mutua

Human Resources

Nyali International Beach Hotel

Mombasa

Tel: 072*-******

2. Mr. Charles Kitonyi

Accounts Manager

Prime comfort Hotel & Apartments

Mombasa.

Tel: 072*-******

Contact this candidate