Customer Service Victim Advocate

CATHERINE GUSTAFSON

*** ******* **., *.*. Box ***, Cole Camp, Missouri, 65325, US • 660-***-**** • **********@******.*** Professional Summary

Driven and empathetic victim advocate with over five years of experience. Excellent interpersonal communication and organization skills, and familiar with the emotional processes victims typically experience. Work very well with others and learn very quickly. Not afraid to express or ask for help when I feel I am lacking at a task. I work hard and am very detailed oriented. Quick responder and innovator who is personable, organized, and self reliant in identifying solutions to bring high-reliability projects to a successful conclusion. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Skills

• Organization

• Relationship development

• Microsoft Office

• Community resources

• File/records maintenance

• Excellent multi-tasking

skill

• File management

• Conflict resolution

• Microsoft Excel

• Adobe Acrobat

• POS Systems

• Detail Oriented

• Problem resolution

• Creative problem solving

• Positive learning process

• Results-oriented

• Customer satisfaction

• Customer service

• Customer needs assessment

• Quick learner

• Time management skills

• Excellent communications

skills

• People-oriented

• Calm under pressure

Education

Psychology - Some college (No degree)

Kirkwood Community College: Iowa City Campus - Iowa City, IA Business Management - Some college (No degree)

Scott Community College - West Campus - Davenport, IA Work History

Victim Advocate (Full Time/40+ Hours per Week) Supervisor: Karen Woodley 660-***-**** January, 2017 to P resent

Benton County Prosecuting Attorney - Warsaw, MO, Missouri

• Explain the criminal justice system and case progression and answer any questions the victim may have regarding court procedures.

• Notify victims of court dates and any other notifications regarding the court case.

• Assist victims with crime related employer problems. (Le.reminding them that if a person is subpoenaed they must appear in court)

• Attend court hearings with victims to provide emotional support and answer any questions they may have during hearings/trial.

• Assist victims in completing victim impact statements and calculating restitution that may be owed to them.

• Provide victims with sentencing information.

• Notify victims of final case disposition.

• Assist victims in completing Crime Victim Compensation claims and answer any questions they may have about the process.

• Refer victims and their families to community based service professionals.

• Work closely with the County Prosecutor and area agencies (i.e. Warsaw, Lincoln and Cole Camp Police Dept., Missouri Highway Patrol and Benton County Sheriff Dept.)

Voter Registration Clerk (Full Time/37.5 Hours per Week) February, 2016 to January, 2017

Benton County Circuit Clerk - Warsaw, MO

• Oversees voter registration, including processing and mailing voter registration cards, verifying precinct assignment of voters, and ensuring compliance with standard operating procedures of the Statewide Voter Registration System (SVRS).

• Answers telephone and greets office visitors, responding to inquiries, providing information and assistance, verifying voter registration and precincts, and/or directing callers to appropriate individual, department or agency.

• Assists with establishing precinct boundaries as required by law and appropriately assigning voters to new precincts.

• Registers new voters and/or re-instates voters by executing affidavit, assigning to proper precinct, and entering required information in computer.

• Processes transfers of registered voters who have moved, entering new information in computer and adjusting precinct documents. Purges deceased voters from computer, precinct files, and office files. Manager/Bartender/Waitress (Full Time/40+ Hours per Week) September, 2013 to January, 2016

4K Meat and Cheese - Cole Camp, Missouri

• Served and waited on restaurant guest

• Made and served all alcoholic beverages

• scheduling

• Payroll

• Inventory and stocking

• All ordering: food; alcohol; paper products

• Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand.

• Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers.

• Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low.

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