Customer Service Data Entry
Resume:
Monica Barcenas
North Hollywood, CA *****
ad0t5o@r.postjobfree.com
PROFESSIONAL SUMMARY
Dedicated customer service professional with knowledge of service delivery and prove multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS
Customer Service and Assistance
Understanding Customer Needs
Excellent Attention to Detail
Organization and Efficiency
Telephone Answering
Data Entry
EXPERIENCE
3/17/2014 - Current
Hairstylist
White Clover Beauty Boutique- North Hollywood, CA
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Selected hair colors, products and services based in customer preferences and individually designed hair care plan.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
2
• Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
2008- 2018
Server
Lalo’s Restaurant – Moorpark, CA
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Collected money, make change, and counted out register at end of shift.
2010-2012
Receptionist Clerk
A-L Financial- Glendale, CA
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
• Processed payments and updated accounts to reflect balance changes.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Provided administrative support to co-workers, taking in additional task during high volume periods.
3
EDUCATION
Expected in 9/2024
Bachelor of Science: Small Business Management
University of Phoenix- Tempe, AZ
6/1991
High School Diploma
Moorpark High School- Moorpark, CA
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