Customer Service Data Entry
Resume:
ROCHELLE
TINSLEY
ad0t5h@r.postjobfree.com
Anaheim, CA 92804
SKILLS
• MSOs/ IPAs
• Customer Service
• Audits
• Managed Care
• RealTime CTMS
• Clinical Trials
• IRB
• FDA
• Microsoft Office
• SharePoint
• Data Entry
• Scheduling
• CMS
• Epic
• CDX (Central Data Exchange)
• Document Control
• Syspro ERP System
• Google Suite
• Utilization Management
• Staff Training
EDUCATION
Institute For Business And Technology
Santa Clara, CA • 05/2002
Certificate: Medical Assisting
Santa Clara Adult Community &
Educational Options Center
Santa Clara, CA • 05/1998
GED
PROFESSIONAL SUMMARY
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills along with excellent communication and relationship-building skills.
WORK HISTORY
Cenexel CNS - Regulatory Coordinator
Garden Grove, CA • 08/2022 - 11/2023
• Assures confidentiality of patient information
• Performs protocol specific clinical duties as required per research study
• Prioritized project-related tasks to efficiently complete essential tasks.
• Submit data and submission reports to Institutional Review Board.
• Prepare documents for CRA for upcoming monitoring visits, meet with Clinical Research Associate on regulatory findings
• Maintains current knowledge of GCP and FDA guidelines through attendance at meetings, seminars, and other training.
• Responsible for updating any current documentation of investigator and sub-investigators licensure and qualifications for participation in clinical research.
• Followed informed consent processes and maintained records.
• Maintained compliance with protocols covering patient care and clinical trial operations.
AMVAC - Regulatory Assistant
Newport Beach, CA • 03/2021 - 03/2022
• Administrative support to Regulatory Affairs Department staff with detailed technical support, including generating and maintaining regulatory submissions to EPA, locating requested documents in database, server or internet, proofing product labels, filing, typing, mail distribution, scanning
• Archiving of registration files, studies, publications, and EPA issued Data Evaluation Records
• Maintain Department Calendar.
• Prepared and maintained document inventory for core dossier preparation.
Stanford Univ/Vaden Health Center - Administrative Associate II Palo Alto, CA • 11/2019 - 09/2020
• Greet, check in students
• Managed over 50 calls a day, routing calls, delivering messages to staff and greeting visitors.
• Schedule appointments through PNC.
• Opened and properly distributed incoming mail
• Resolve calendaring conflicts.
• Open/close office
• Maintain clean reception area
• Schedule conference rooms
• Managed email correspondence and handled incoming and outgoing mail and faxes.
• Assist clinicians with various projects and tasks when needed
• Maintain Confidentiality
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Central Health Plan - Delegation Oversight Coordinator Diamond Bar, CA • 01/2018 - 10/2019
• Conducting audits of reported data to ensure that data is accurate
• Participate in SNF quality audits including CMS program audits, vendor audits to assess timeliness
• Perform Quarterly webinars, adhere with CMS guidelines.
• Creating and presenting reports regarding audit findings,
• Drafting and implementing corrective action when deficiencies are identified,
• Maintaining detailed and accurate documentation, maintaining confidentiality
• Communicating with medical groups in professional manner and providing training on company's processes and expectations,
• Assisting with coordination and preparation for internal and external
Medical Professionals, Inc, Prospect Medical Group - Provider Information Management Coordinator
02/2017 - 01/2018
• Responsible for timely and accurate processing of provider change forms.
• Responsible for submissions to contracted health plans for applicable network(s).
• Responsible for provider listing maintenance and follow-up with health plans to ensure that all submissions have been processed appropriately.
• Responsible for obtaining PCP ID Numbers from contracted health plans and entering data
• Ensure accuracy of provider information stored in database.
• Manages request/inquires that come from health plans as well as other departments.
• Manages validation of provider roster; verifying thaccuracy and ensuring roster is completed.
Capteksoftgel Int'l - Administrative Coordinator
Cerritos, CA • 01/2016 - 01/2017
• Greeted visitors with professionalism and enthusiasm.
• Provide administrative support to HR Director and Customer Service departments.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Maintained human resources information system and kept employee files up to date and accurate.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters and termination letters.
• Maintained office calendars to track important dates and deadlines.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Coordinate pre-employment screenings.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Conducted new employee onboarding and provided ongoing orientation training.
• Maintained databases and contact lists to keep important contact information accurate and up to date.
Captek Softgel International - Document Control Specialist Cerritos, CA • 05/2014 - 01/2016
• Create, manage, and maintain Standard Operating Procedures, Master Manufacturing Records, production batch records, test datasheets, controlled forms, deviation records and other Good Manufacturing Practices related documents
• Manage document processes and systems to ensure control and availability of documentation to site personnel.
• Coordinate creation, revision and distribution of controlled documents to plant management.
• Format documents submitted to department.
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• Review change requests documents to ensure accuracy and completeness.
• Coordinate destruction of expired records and documents.
• Assisted in continuous improvement activities while developing and maintaining resulting documents.
United HealthCare - Member Services Representative Cypress, CA • 09/2013 - 04/2014
• Answered over 60 calls a day from participants regarding retiree reimbursement accounts, questions about contributions, balances, claims, insurance premiums
• Provided website assistance with online accounts
• Mail out forms
• Data entered information in database regarding calls and participant accounts.
• Responded proactively and positively to rapid change HGS - Customer Service Representative
Peoria, IL • 06/2011 - 06/2013
• Answered over 100 calls a day
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Enter consumer information in database
• Met customer call guidelines for service levels, handle time and productivity
• Maintained up-to-date knowledge of product and service changes
• Responded to customer requests for products, services, and company information
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