Monitoring Analyst Front Line
Resume:
Operations Monitoring Analyst providing
organization with key control checks for
implementation and application of regulations and
controls. Develop and deliver risk-based monitoring programs which test efficacy of front-line controls. Excellent presentation skills and ability to identify key compliance risks.
PROFESSIONAL SUMMARY
Wilson School - Monitor
Pekin, IL • 01/2020 - 03/2020
WORK HISTORY
Directed loading and unloading of students on
bus to prevent congestion and unsafe conditions.
•
Organized students entering cafeteria into
various food lines to keep groups flowing
smoothly.
•
Regulated dismissal of students by section and
guided disposal of tray and silverware in return
area.
•
Monitored students during lunchtime and
provided verbal cues to students to manage
behavior.
•
Monitored student behavior and implemented
corrective actions.
•
Assisted teachers during non-meal hours with
classroom and student support needs.
•
Circulated among tables to assist young students
and special needs children with opening milk
containers and lunch items.
•
Cleaned tables, straightened chairs and swept
floors between lunch periods.
•
Walked around cafeteria looking for spills and
assisting students with opening food containers.
•
• Organized cafeteria environment and serving
SKILLS
• Interior Maintenance
• Handicapped Student Safety
• Student Management
• Discipline
• Seating arrangement optimization
• Safety Monitoring
• Report preparation
• Conflict resolution
• Recruiting and Interviewing
• Negotiation
• Employee scheduling
• Operations management
• Staff Management
• Shipping and Receiving
• Cleaning
• Assembly and Production
• Order Picking and Processing
• Packaging
• Safety and compliance
• Shipping procedures understanding
• Dining area maintenance
• Food and beverage pairings
• Wine service
• Guest relations management
• To-go order preparation
• Menu presentation
• Food station setup
• Guest relations
• Upselling techniques
• Tableside Service
• Hospitality service expertise
• Food running
EDUCATION
KASEY LAYTON E: **********@*****.***
P: 309-***-**** A: Pekin, IL 61554
Bradley University - Banquet Server
Peoria, IL • 06/2018 - 07/2019
line to provide efficient diner flow during lunch
rush.
• Greeted customers and answered any questions.
Engaged in suggestive selling and other sales
techniques.
•
Provided attentive service and proactively
assessed guest needs.
•
Maintained adequate levels of condiments and
well-stocked drink stations to keep service flowing smoothly.
•
Checked dining area supplies, including linens
and wrapped silverware, and replenished low
stock.
•
Monitored dining room inventory and replenished
as necessary.
•
Collected trash, wiped up spills and removed
trays to maintain fresh and clean customer areas.
•
Checked identification to enforce age
regulations for alcoholic beverages.
•
Monitored guests for intoxication and
immediately reported concerns to management,
contributing to safe and welcoming
environments for all patrons.
•
Adapted service based on customer requests
and kitchen readiness.
•
Stayed up-to-date on menu changes to offer
current and accurate information and help
customers select optimal meal choices based on
individual preferences.
•
Maintained customer satisfaction with timely
table check-ins to assess food and beverage
needs.
•
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
•
Maintained event cleanliness during service by
promptly clearing dishes after each course.
•
Stored food in designated containers and
storage areas to increase shelf life, improve
kitchen organization and provide easy access
during busy peak service times.
•
• Served appetizers, entrees and refilled beverages Pekin Community High School
Pekin Il • 04/1995
High School Diploma
Peoria Country Club - Banquet Server
Peoria, IL • 06/2018 - 07/2019
for events up to 1500 guests.
Answered guest questions about events and
food services during all events.
•
Delivered catered food and supplies to facility for on-time set-up.
•
Arranged linens and table settings according to
seating plan and event theme.
•
Greeted new customers, discussed specials, took
drink orders and built immediate positive
connections with guests.
•
Presented food and beverages on buffet tables
and drink stations to meet contract specifications and level of event formality.
•
Checked identification to enforce age
regulations for alcoholic beverages.
•
Monitored guests for intoxication and
immediately reported concerns to management,
contributing to safe and welcoming
environments for all patrons.
•
Maintained customer satisfaction with timely
table check-ins to assess food and beverage
needs.
•
Stayed up-to-date on menu changes to offer
current and accurate information and help
customers select optimal meal choices based on
individual preferences.
•
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
•
Maintained event cleanliness during service by
promptly clearing dishes after each course.
•
Served appetizers, entrees and refilled beverages
for events up to 200 guests.
•
Answered guest questions about events and
food services during many events.
•
Delivered catered food and supplies to facility for on-time set-up.
•
Cleared dishes and glassware quickly following
each course.
•
Arranged linens and table settings according to
seating plan and event theme.
•
• Smoothly circulated appetizer and drink trays
Doller General - Assistant Store Manager
Pekin, IL • 01/1998 - 01/2001
around many events, offering selections to
guests.
Greeted new customers, discussed specials, took
drink orders and built immediate positive
connections with guests.
•
Presented food and beverages on buffet tables
and drink stations to meet contract specifications and level of event formality.
•
Checked on tables and drink needs while refilling
water glasses and bringing supplies to customers.
•
Provided friendly, courteous service to create
memorable moments for guests.
•
Collected credit card, cash and gift certificate
payments and dispensed change for cash
transactions.
•
Provided weekly work schedules to employees to
accommodate business demands and vacation
requests.
•
Managed opening and closing procedures and
recommended changes to enhance efficiency
of daily activities.
•
Maintained positive customer relationships by
responding quickly to customer service inquiries.
•
Promoted professional growth and facilitated
talent development of each associate to drive
performance excellence.
•
Conducted weekly staff meetings to motivate
staff members, address concerns and questions,
plan improvements, and evaluate progress
toward goals.
•
Processed payments for credit and debit cards
and returned proper change for cash
transactions.
•
Verified inventory counts remained within
monthly tolerance levels and compiled financial
data in compliance with budget.
•
Supervised and evaluated staff of 6 including
other assistant managers, enabling them to
improve skills, achieve daily objectives and attain advancement.
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• Rotated merchandise and displays to feature
Export Pkg - Warehouse Packer
Peoria, IL • 03/1996 - 01/1998
new products and promotions.
Interviewed, hired and trained 20 staff associates and equipped to comply with company policies
and procedures.
•
Packed, weighed and shipped items per
customer specifications.
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• Labeled and shrink-wrapped pallets for shipment. Packed and loaded boxes into vehicles using
care to prevent damage.
•
Created shipping labels to complete daily order
processing.
•
Loaded merchandise into specific packages
suited for product dimensions.
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Shipped material and performed boxing,
packing, labeling and preparation of any related
documents.
•
Packed and shipped items securely and
effectively to minimize breakage.
•
Prepared orders accurately by processing
requests, pulled materials from warehouse,
packing boxes, and prepared shipments.
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