Operations Monitoring Analyst providing

organization with key control checks for

implementation and application of regulations and

controls. Develop and deliver risk-based monitoring programs which test efficacy of front-line controls. Excellent presentation skills and ability to identify key compliance risks.

PROFESSIONAL SUMMARY

Wilson School - Monitor

Pekin, IL • 01/2020 - 03/2020

WORK HISTORY

Directed loading and unloading of students on

bus to prevent congestion and unsafe conditions.

•

Organized students entering cafeteria into

various food lines to keep groups flowing

smoothly.

•

Regulated dismissal of students by section and

guided disposal of tray and silverware in return

area.

•

Monitored students during lunchtime and

provided verbal cues to students to manage

behavior.

•

Monitored student behavior and implemented

corrective actions.

•

Assisted teachers during non-meal hours with

classroom and student support needs.

•

Circulated among tables to assist young students

and special needs children with opening milk

containers and lunch items.

•

Cleaned tables, straightened chairs and swept

floors between lunch periods.

•

Walked around cafeteria looking for spills and

assisting students with opening food containers.

•

• Organized cafeteria environment and serving

SKILLS

• Interior Maintenance

• Handicapped Student Safety

• Student Management

• Discipline

• Seating arrangement optimization

• Safety Monitoring

• Report preparation

• Conflict resolution

• Recruiting and Interviewing

• Negotiation

• Employee scheduling

• Operations management

• Staff Management

• Shipping and Receiving

• Cleaning

• Assembly and Production

• Order Picking and Processing

• Packaging

• Safety and compliance

• Shipping procedures understanding

• Dining area maintenance

• Food and beverage pairings

• Wine service

• Guest relations management

• To-go order preparation

• Menu presentation

• Food station setup

• Guest relations

• Upselling techniques

• Tableside Service

• Hospitality service expertise

• Food running

EDUCATION

KASEY LAYTON E: ad0t50@r.postjobfree.com

P: 309-***-**** A: Pekin, IL 61554

Bradley University - Banquet Server

Peoria, IL • 06/2018 - 07/2019

line to provide efficient diner flow during lunch

rush.

• Greeted customers and answered any questions.

Engaged in suggestive selling and other sales

techniques.

•

Provided attentive service and proactively

assessed guest needs.

•

Maintained adequate levels of condiments and

well-stocked drink stations to keep service flowing smoothly.

•

Checked dining area supplies, including linens

and wrapped silverware, and replenished low

stock.

•

Monitored dining room inventory and replenished

as necessary.

•

Collected trash, wiped up spills and removed

trays to maintain fresh and clean customer areas.

•

Checked identification to enforce age

regulations for alcoholic beverages.

•

Monitored guests for intoxication and

immediately reported concerns to management,

contributing to safe and welcoming

environments for all patrons.

•

Adapted service based on customer requests

and kitchen readiness.

•

Stayed up-to-date on menu changes to offer

current and accurate information and help

customers select optimal meal choices based on

individual preferences.

•

Maintained customer satisfaction with timely

table check-ins to assess food and beverage

needs.

•

Guided arriving guests to tables, took drink orders and relayed information to bartenders.

•

Maintained event cleanliness during service by

promptly clearing dishes after each course.

•

Stored food in designated containers and

storage areas to increase shelf life, improve

kitchen organization and provide easy access

during busy peak service times.

•

• Served appetizers, entrees and refilled beverages Pekin Community High School

Pekin Il • 04/1995

High School Diploma

Peoria Country Club - Banquet Server

Peoria, IL • 06/2018 - 07/2019

for events up to 1500 guests.

Answered guest questions about events and

food services during all events.

•

Delivered catered food and supplies to facility for on-time set-up.

•

Arranged linens and table settings according to

seating plan and event theme.

•

Greeted new customers, discussed specials, took

drink orders and built immediate positive

connections with guests.

•

Presented food and beverages on buffet tables

and drink stations to meet contract specifications and level of event formality.

•

Checked identification to enforce age

regulations for alcoholic beverages.

•

Monitored guests for intoxication and

immediately reported concerns to management,

contributing to safe and welcoming

environments for all patrons.

•

Maintained customer satisfaction with timely

table check-ins to assess food and beverage

needs.

•

Stayed up-to-date on menu changes to offer

current and accurate information and help

customers select optimal meal choices based on

individual preferences.

•

Guided arriving guests to tables, took drink orders and relayed information to bartenders.

•

Maintained event cleanliness during service by

promptly clearing dishes after each course.

•

Served appetizers, entrees and refilled beverages

for events up to 200 guests.

•

Answered guest questions about events and

food services during many events.

•

Delivered catered food and supplies to facility for on-time set-up.

•

Cleared dishes and glassware quickly following

each course.

•

Arranged linens and table settings according to

seating plan and event theme.

•

• Smoothly circulated appetizer and drink trays

Doller General - Assistant Store Manager

Pekin, IL • 01/1998 - 01/2001

around many events, offering selections to

guests.

Greeted new customers, discussed specials, took

drink orders and built immediate positive

connections with guests.

•

Presented food and beverages on buffet tables

and drink stations to meet contract specifications and level of event formality.

•

Checked on tables and drink needs while refilling

water glasses and bringing supplies to customers.

•

Provided friendly, courteous service to create

memorable moments for guests.

•

Collected credit card, cash and gift certificate

payments and dispensed change for cash

transactions.

•

Provided weekly work schedules to employees to

accommodate business demands and vacation

requests.

•

Managed opening and closing procedures and

recommended changes to enhance efficiency

of daily activities.

•

Maintained positive customer relationships by

responding quickly to customer service inquiries.

•

Promoted professional growth and facilitated

talent development of each associate to drive

performance excellence.

•

Conducted weekly staff meetings to motivate

staff members, address concerns and questions,

plan improvements, and evaluate progress

toward goals.

•

Processed payments for credit and debit cards

and returned proper change for cash

transactions.

•

Verified inventory counts remained within

monthly tolerance levels and compiled financial

data in compliance with budget.

•

Supervised and evaluated staff of 6 including

other assistant managers, enabling them to

improve skills, achieve daily objectives and attain advancement.

•

• Rotated merchandise and displays to feature

Export Pkg - Warehouse Packer

Peoria, IL • 03/1996 - 01/1998

new products and promotions.

Interviewed, hired and trained 20 staff associates and equipped to comply with company policies

and procedures.

•

Packed, weighed and shipped items per

customer specifications.

•

• Labeled and shrink-wrapped pallets for shipment. Packed and loaded boxes into vehicles using

care to prevent damage.

•

Created shipping labels to complete daily order

processing.

•

Loaded merchandise into specific packages

suited for product dimensions.

•

Shipped material and performed boxing,

packing, labeling and preparation of any related

documents.

•

Packed and shipped items securely and

effectively to minimize breakage.

•

Prepared orders accurately by processing

requests, pulled materials from warehouse,

packing boxes, and prepared shipments.

•

Contact this candidate