North Carolina Crew Member
Resume:
April M. Reeves
Charlotte, North Carolina 28215
Cell: 704-***-****
Email: ad0t4q@r.postjobfree.com
OBJECTIVE
To secure a position utilizing my experience, offering personal and professional training towards the improvement of my social and economic development.
Skills
Detailed oriented, self-motivated, and goal oriented;
Pose interpersonal skills, and an effective problem-solving skill;
Effective communicator with excellent conflict resolution skill;
Ability to meet deadlines, time management skills, adaptability and flexibility
EDUCATION
CNA
Central Piedmont Community College Charlotte, NC
College Prep
Garringer High School Charlotte, NC
WORK EXPERIENCE
Auntie Anne’s August 2019-Present
Management Charlotte, North Carolina
Direct and coordinate the duties of Crew Members including weekly schedules and breaks.
Monitor for product quality and adherence to proper operating procedures; correct as needed.
Address, respond to, and resolve customer needs, questions, complaints, etc., as required.
Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures.
Responsible for store funds during shift. Access safe to issue and replace shift drawers and for change.
Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager as well take monthly physical inventory.
Conduct and/or supervise training of new employees and evaluate the performance of Crew Members.
HMS HOST Chili’s (1897 Market) July 2014-Febuary 2018
Crew Member/Prep Cook Charlotte, North Carolina
Greeted customers and prepared orders.
Knowledge of menu and ability to answer guest questions.
Followed company safety and sanitation policies and procedures.
Cleaned stocked, and re-stocked workstation.
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
SB & J Enterprise INC (Wendy’s)Counselor Intern October 2010- November 2013
Cashier/Crew Member Charlotte, North Carolina
Took food/drink orders and received payment from customers.
Maintained sanitation, health, and safety orders standards in work areas.
Cleaned food perpetration areas, cooking surfaces, and utensils.
Verified prepared food meets requirements for quality and quantity.
Read order slips or received verbal instructions as to food required by patron, and prepared and cooked ford according to instructions.
Cooked and packaged batches of food such as hamburgers and fried chicken, which were prepared to order or kept warm until sold.
Cleaned stocked, and re-stocked workstation and display cases.
Maxway July 2002-Decemer 2002
Cashier/Sales Associate Charlotte, North Carolina
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information resolving their complaints.
Maintained clean and orderly checkout areas and completed other general cleaning duties such as mopping floors and emptying trash cans.
Stocked shelves and marked prices on shelves and items.
Greeted customers as they entered the store creating a pleasant environment during their shopping experience.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Maintained knowledge of current sales and promotions, policies regrading payment and exchanges, and security practices.
Winn Dixie July 2001-November 2007
Cashier Charlotte, North Carolina
Receive payment by cash, check, credit cards, vouchers, or automatic debits and issued receipts, refunds, credits, or change due to customers.
Establish or identify prices of goods.
Provided accurate, fast and courteous customer checkout.
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Listen to and appropriately escalate customer concerns to management with a positive attitude.
Inform customers of specials and promotions as requested by company or store management
Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Petro Express June 200-December 2002
Cashier/Inventory Charlotte, North Carolina
Answered customers’ questions about merchandise and advised customers on merchandise selection.
Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases.
Compared merchandise invoices to items received to ensure that shipments were correct.
Maintained clean and orderly checkout area and completed other general cleaning duties, such as mopping floors and emptying trash cans.
Stocked shelves and marked prices on shelves and items.
Put up discarded or returned merchandise.
Greet customers entering establishments and answer customers' questions and provide information on procedures or policies.
Carolina Healthcare System September 1999-June 2000
File Clerk/Insurance Claim Assistant Charlotte, North Carolina
Maintained file records using logbooks or computers.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Scanned or read incoming materials to determine how and where they should be classified or filed.
Placed materials into storage receptacle, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Prepared insurance claims forms or related documents and review them for completeness.
Transmitted claims for payment or further investigation.
Provided customer service, such as limited instructions on proceeding with clams or referrals.
REFERENCES AVALIBLE UPON REQUEST
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