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Regional Director of Operations

Location:
West Palm Beach, FL
Salary:
125000
Posted:
November 03, 2023

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Resume:

Andrew Ofstein

West Palm Beach, Florida, United States

ad0t4p@r.postjobfree.com 321-***-****

linkedin.com/in/aofstein

Summary

With over 18 years of entrepreneurial experience, I've successfully managed the full life cycle of diverse businesses, from inception to operation. Most notably, I led the creation and operation of Out of the Park- Nexxlevel Fitness, a state-of-the-art 15,000 sqft athletic center specializing in athlete training. Despite pandemic challenges, I achieved remarkable athletic outcomes and maintained a loyal customer base. I've also launched and managed a medical office, excelled in real estate ventures, and overseen a full-service pharmacy. Additionally, I've mentored fellow business owners. Now, I'm actively seeking new opportunities to leverage my business development expertise in dynamic environments. Experience

Entrepreneur

Self Employed

Jul 2006 - Present (17 years 4 months)

Over the past 18 years, I've been a self-employed entrepreneur in Florida, USA, with a diverse portfolio of ventures. I've been involved in various industries, including restaurants, a medical office, a pharmacy, and a "multi-sport" athletic center. I've also made strategic real estate investments, owned youth baseball teams, organized fitness programs, engaged in home rehabilitation and resale, and participated in financial markets. My expertise focuses on increasing revenue, controlling costs, creating operational systems, and crafting marketing strategies to drive profitability. I'm committed to mentoring and nurturing individuals within my organizations and have benefited from guidance from partners, executives, and industry leaders, which has enriched my personal and professional growth. Athletic Center Owner Operator

Out of the Park, LLC

Jan 2018 - Mar 2023 (5 years 3 months)

Successfully initiated and managed the creation of "Out of the Park-Nexxlevel Fitness," a 15,000 sqft multi-use athletic facility. Oversaw all aspects, from design and financing to construction, staffing, marketing, operations, equipment procurement, program implementation, retail setup, and vendor negotiations.

Focused on comprehensive sports training and fitness, targeting athletes of all ages and disciplines with advanced performance diagnostics technology. Housed a team of professional trainers and former athletes, offering both retail merchandise and cost-effective training packages. Despite significant community engagement and athletic achievements, the facility faced challenges during the COVID-19 pandemic, leading to its eventual sale.

Pharmacy Owner Operator

Mortar & Pestle

Sep 2010 - Jul 2013 (2 years 11 months)

Andrew Ofstein - page 1

Conceptualized and funded a full-service pharmacy, overseeing all stages from ideation to construction, regulatory licensing, and compliance. Successfully recruited and hired a qualified pharmacy team offering a wide range of pharmaceutical services. Ensured strict adherence to state and federal pharmacy licensing requirements. Managed construction, equipment procurement, and site inspections for a successful pharmacy opening. Handled non-pharmacy operations, including insurance negotiations, prescription billing, accounting, staffing, and training. Implemented security measures and managed human resource matters. Proactively engaged in community networking to drive growth and enhance patient relations. Maintained digital pharmacy records and compliance, overseeing reporting and prescription fulfillment systems. Provided ongoing training for pharmacy staff to maintain the highest standards of care. Implemented effective working capital controls to optimize pharmacy profitability.

Medical Practice Owner

OSCEOLA PAIN AND WELLNESS CENTER

Oct 2009 - Jul 2013 (3 years 10 months)

I successfully oversaw full-service medical clinic development, ensuring compliance with regulatory requirements and AHCA facility licensing. I assembled a highly qualified medical team, offering diverse services. I managed construction and equipment procurement, guaranteeing a seamless clinic opening. Additionally, I handled non-medical operations, including insurance negotiations, billing, accounting, staffing, and training, as well as security and HR. I proactively engaged in community networking, maintained digital records, and ensured ongoing patient scheduling systems. Continuous staff development and working capital controls were integral to delivering top-tier healthcare services. Operating Partner

LeGrand's Steak & Seafood

Nov 2006 - Sep 2009 (2 years 11 months)

I co-conceptualized and established "LeGrand's Prime Alaskan Seafood & Steaks," overseeing development from the beginning to ongoing operations. This encompassed everything from design and decor to equipment procurement and menu creation. I managed the entire construction process, including vendor contracts and project oversight. My responsibilities also included curating an outstanding wine list, leading recruitment and comprehensive management and staff training programs, and ensuring efficient POS system operation and ongoing facility maintenance. I established operational systems with a focus on cost control, effective P&L management, and optimizing working capital. Upholding high service and food quality standards, I regularly conducted management and staff performance reviews while orchestrating marketing initiatives and community networking efforts. Regional Director of Operations

E-Brands Restaurants

Dec 2001 - Nov 2006 (5 years)

Joined E-Brands (Emerging Brands) Inc, a subsidiary of Carlson Restaurants Intl Inc, a collection of high-end restaurants with varied themes, including Latin Fusion, Italian, Global Seafood, and Traditional Mexican, located across the USA. In 2002, the company was acquired by a private group, and I was subsequently promoted to Regional Director of Operations, overseeing seven out of the corporation's thirteen locations, encompassing three different concepts across seven cities. In this role, I managed a diverse team, including Managing Partners and Executive Chefs for each location, ensuring operational and service standards, quality control, food production, and execution excellence. My responsibilities encompassed purchasing, inventory management, menu Andrew Ofstein - page 2

development, wine list curation, facility maintenance, POS system management, P&L budgeting, cost controls, auditing, marketing program implementation, group sales, banquet sales, and team member development from hourly staff to management.

At the corporate level, I engaged in new concept development, "re-concepting" existing locations, construction project management, menu development, corporate-level purchasing, information technology and systems, specialty event coordination, corporate-wide marketing, plan implementation, corporate communication, troubleshooting operations, budgeting, cost controls, future business planning, daily operations, and human resource matters. My contributions played a vital role in sustaining and advancing the corporation's reputation for excellence in the high-end restaurant industry. Director Restaurant Services

Rainforest Cafe

Jan 2000 - Dec 2001 (2 years)

Hired as Director of Restaurant Services at the highest-volume restaurant in the USA, with annual sales exceeding $32 million, I led a team of 10 salaried managers, 6 hourly supervisors, and over 400 front- of-house crew members. I implemented cost controls and efficient scheduling, optimizing resource utilization. I managed liquor, beer, and wine costs, including purchasing and service execution, while upholding high service standards. My responsibilities extended to equipment and supply purchasing, point-of-sale system management, and overseeing banquet sales and special service events. I coordinated new menu roll-outs, marketing initiatives, and corporate programs, ensuring compliance with Disney rules and team requirements. Additionally, I spearheaded the implementation of new initiatives and collaborated with executive leadership and senior managers to achieve facility cost goals, maintain exceptional service, and foster team growth in a healthy workplace environment. General Manager

Planet Hollywood International

May 1998 - Jan 2000 (1 year 9 months)

Appointed as General Manager for the Coconut Grove, Miami location and a separate 7,000 sq ft retail boutique, I played a key role in a corporate initiative to revamp company restaurant operations and enhance the brand's image. Our location, selected as the prototype for these changes, transformed from a struggling $10 million annual revenue facility operating at a $1 million loss into a profitable establishment. After a 4-month rehab closure, we executed a full interior remodel, introduced new menus, upgraded facilities, and revitalized staff through extensive hiring, training, and the launch of a new merchandise line. Pioneering new marketing and promotional programs, I managed a diverse team of 10 managers and over 100 employees across various departments. In collaboration with an international corporate team, I successfully achieved financial viability and restored the brand's reputation before departing in 1999.

General Manager

Hops Restaurant Bar & Brewery

Feb 1997 - May 1998 (1 year 4 months)

Recruited as General Manager for the opening of the highest-volume "Hop's" restaurant at Falls Mall, Miami, I managed all aspects of the restaurant's launch, from construction completion and licensing to inspections and staff recruitment and training. I achieved exceptional cost controls, resulting in the highest profitability in the concept and outstanding service standards, setting a regional benchmark. Andrew Ofstein - page 3

Additionally, I was designated as the management training unit for all new manager trainees in the region and maintained the lowest turnover rate in the East Coast region. Assistant General Manager

Miller's Ale House Restaurants

Mar 1993 - Feb 1997 (4 years)

Managed the launch of the 4th Ale House location in Ocala, overseeing all startup aspects, including kitchen setup, staff training, purchasing, and cost controls. Directed operational systems implementation, quality assurance, licensing, inspections, and facility maintenance. Transferred to Gainesville to open the largest Ale House restaurant, spanning over 12,000 sq ft with a full-service raw bar. Managed all kitchen operations, from construction to staffing, cost controls, and menu design. Achieved the highest volume and profitability in the Ale House chain, making Gainesville the regional training hub for managers. Contributed to successful store openings throughout Florida, providing training in Ale House operational systems for both FOH and BOH areas. Kitchen Manager

Pete Rose Ballpark Cafe

Sep 1991 - Mar 1993 (1 year 7 months)

Appointed as Kitchen Manager to help co-create the new sports-themed restaurant concept, "Pete Rose Ballpark Cafe," situated in Boca Raton, Florida. Took charge of designing the scratch cooking menu, overseeing the layout and equipment installation of the commercial kitchen, and leading the BOH construction efforts. Additionally, successfully recruited, hired, and trained the entire kitchen team to ensure seamless operations. Developed and implemented all operational systems, including the installation of the POS system and cost control measures, while maintaining the highest food quality standards. Ensured the establishment exceeded health standards and achieved all budgeted cost goals, surpassing volume projections without compromising food quality or service standards. Manager

TGI Fridays

Mar 1988 - Sep 1991 (3 years 7 months)

Education

Franklin Pierce University

Coursework in Business Economics, Business/Managerial Economics 1986 - 1988

Attended for over a year, academic focus on Economics and Business Management. Skills

Multi-Unit Operations • Team Building • Business Acumen • Business Development • Cross-functional Team Leadership • Healthcare Industry • Hospitality Industry • Food and Beverage Operations • Negotiation • P&L Management

Andrew Ofstein - page 4



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