BRIDGETTE HOWELL

Dallas, TX

ad0t45@r.postjobfree.com

ad0t45@r.postjobfree.com

Phone: 469-***-****

469-***-****

SUMMARY As a professional in Payroll Services/ HR Administration, my greatest passion is serving and delivering with accuracy and efficiency. I strive to improve ways to create processes that impacts workflow and procedures. My strongest skills are great communication and precise analytical abilities.

SYSTEMS SKILLS ADP version 8.0, ADP Workforce Now, People Soft, Oracle, Workday, Kronos, Dayforce Time Keeping, Quick Books, Ulti-Pro Microsoft Word, Excel, PowerPoint, Reports, Macros, Pivot Tables, V Look-up, Time Keeping

EXPERIENCE

TransAmerica Life Insurance January 2022 September 2023

Thorough understanding of plans, their benefits, and features, developed and maintained relationships with prospective and existing clients. Identified client needs and recommend suitable insurance products. Presented and explained insurance policy options to clients. Conducted thorough assessments to ensure appropriate coverage. Processed insurance applications and handled policy modifications. Reached out to leads and referrals to expand client base. Stayed updated on industry trends and changes in insurance policies. Achieved sales targets and contribute to team goals. Provideed exceptional customer service throughout the sales process.

HR/ Payroll Hewlett Packard February 2017- January 2022

Developed and enforced company policy and procedure for all levels of Human Resources and all levels of upper management. Integrate systems for exiting and severance packages for future terminated employees. Daily meetings via Skype and webinar to strategize new work flow, current implementations and best practices. Updated and maintained new work systems. Sent communications to management of deadlines and due dates to ensure accuracy of employee’s severance and final pay. Collaborated with payroll and ran reports for data management.

Benefits/Payroll Clerk Source HOV September 2012 - February 2017

Assisted Payroll Specialist with the bi-weekly and semi-monthly payrolls for several companies using ADP payroll system. Updated employee’s personal information regarding, direct deposits, garnishments, PTO, benefits, 401k, pay increases, etc. Assisted employees with updating personal info, W2 request, and processing of manual checks. Data entry employee new hire info and terminations information. Completed Employment Verifications, Manage postings to the HR page of the company’s intranet using Taleo, Maintain spreadsheets, update analytical reports, conducted New Hire Orientation, and collection of background checks, references, and drug screenings.

Payroll Clerk Accor North America October 2010 - September 2012

Assisted employees with payroll issues, administration of benefits, weekly and bi-weekly payroll issues including wage reporting and policy information. Maintained files daily, processed employee verifications with supporting documentations Served as first point of contact and resolved a variety of HR issues such as, Worker’s Compensation, or LOA. Assisted with process of manual checks. Wire Transfers, Supplemental payroll. Served as Project Coordinator in upgrading new employee time-keeping system, Day Force for 18 separate locations. Conducted weekly conference calls to ensure managers are were able to access and utilize new system. Provided weekly reports to upper Management of Regional roll-out status. Also provided technical and trouble-shooting support to Regional and Area Managers.

Customer Service Representative Mercer HealthBenefits, June 2008 -August 2010

Worked in a call center environment supporting United Health Group Employees with employee relations services, accepting up to 80 calls a day, high volume fast paced environment. Fielded employee questions surrounding Healthcare and administration of employee benefits, such as plan selection, premium and deductible info. Processed new benefit enrollment following life events and using Proxies. Supported employees through online enrollment. Assisted employees with payroll issues, time and attendance. Assisted employees with retirement and savings package information, such as 401k and Employee Stock Purchase. Handled employee compensation and reimbursement issues. Served as first point of contact for Worker's Compensation, and LOA using TAM and claims. Assisted Management and Human Capital Partners with new hire orientation and on boarding processes as well as Performance Management and Employee Evaluations, processed Service Requests daily using Siebel.

Customer Service Representative Citi Group February 2007 - April 2008

In-bound and out-bound call center credit card processes Processed and reviewed credit applications and approvals. Performed credit authorizations, approved credit line increases and decreases and processed request for replacement and multiple cards.

EDUCATION

Dillard University- New Orleans, La

2001-2001

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