Samantha Michael

Tupelo, MS *****

ad0t42@r.postjobfree.com

+1-662-***-****

• I am goal driven individual with a dedication to serving others, focused on customer service, while exceeding expectations. I have full potential in an office environment with experience in office management and direct and indirect customer management. I am dedicated and ready to meet and exceed expectations.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

LINE WORKER/CUSHION GLUER

SOUTHERNMOTION

2019 to Present

• Line worker for cushions (foam, fiber)

• Glued foam onto the fiber for furniture seats

• Transferred items we glued for lines throughout the building

• Sometimes helped with loading foam and fiber off the cutting machine CUSTOMER SERVICE & OFFICE MGT/ACCO CSR

ACCO Brands

2019 to Present

• Handle 90+ calls daily

• Assisting adding new customers

• Assisting with conflict revolution

• Assisting high end clientele

• Reordering products from year before.

CUSTOMER SERVICE & OFFICE MGT

VIKING TRANSPORTATION INC

2014 to Present

• Computer applications for all areas of office and customer service management

• Managing trucking loads, and ensuring prompt delivery and pickup at customer locations.

• Management of all incoming and outbound calls.

• Dispatch for all loads coming in and out.

• Customer driven personality for all direct and indirect contact with internal customers and prospective accounts.

Remote scheduler

Ashley Furniture Industries - Memphis, TN

September 2021 to March 2022

• Update guest for delays

• Call guest to schedule delivery

• Work sms

• Assisting with conflicts(save sales)

• Handled 90+ calls

• Email

INVENTORY MANAGER

K&K SYSTEMS

2018 to 2018

to 2018

• Updated all products in our inventory to see if needs to be ordered.

• Items that need to be reordered i will email them to our purchasing clerk.

• Daily count on all products 5000+ daily counts

• Received all shipments thru 18 wheelers/fed ex, ups etc

• Paperwork for product received was turned in by myself at the end of the day.

• Unloaded every truck shipment with forklift daily.

• Supplied all lines for workers worksheet for that day. Team leader

STARDACIOUS CLEANING

2017 to 2017

to 2017 of a team of two, two workers per house cleaning

• Managing workers hours daily and sending in for payroll. CUSTOMER SERVICE & OFFICE MGT/PERSONAL ASSISTANT

2016 to 2016

to 2016

• Checked all emails, and done outgoing emails.

• Daily calls for personal use, (appointments, business)

• Ran errands as needed

• Performed filing and data management task

• Assisted with all office administrative duties

SALES/CASHIER

TUTTI FRUITTI

2014 to 2015

TUTTI FRUITTI/SALES/CASHIER/2014-2015

• CASHIER DUTIES

SALES & INVENTORY MGT

OPEN AND CLOSED STORE

2013 to 2014

• Extensive warehouse management, including managing stock with heavy lifting.

• Managing and entering internal customer orders for customer accounts. CUSTOMER SERVICE CLERK

BARNY'S POLICE SUPPLIES

2012 to 2013

• Cashier/Retail Sales Clerk

• Warehouse Management

• Perform federal background checks

Education

GED/DIPLOMA in EDUCATION

ITAWAMBA COMMUNITY COLLEGE

High school or equivalent

ITWAMBA COMMUNITY COLLEGE AND TUPELO HIGH SCHOOL

Skills

• Customer service (5 years)

• Telephone (5 years)

• Customer account (2 years)

• Retail (4 years)

• Account management (1 year)

• Inventory (1 year)

• Inventory control (1 year)

• Office management (1 year)

• Internet explorer (5 years)

• Microsoft office (5 years)

• Outlook (5 years)

• Leadership skills (4 years)

• Customer Care (5 years)

• Call Center (5 years)

• Customer Support (5 years)

• CSR (5 years) ADEPT IN TECHNOLOGY (2 YEARS) VERBAL AND WRITTEN COMMUNICATION (3 YEARS) ORGANIZATION (2 YEARS) STRATEGIC PLANNING (5 YEARS) RESOURCEFULNESS (3 YEARS) DETAIL-ORIENTED (4 YEAR) PROBLEM SOLVING (5 YEARS) CONFLICT RESOLUTION (4 YEARS) MINOR PROGRAMMING SKILLS (3 YERAS) I have over 6 years of computer skills Assessments Customer Focus & Orientation -- Highly Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share

• to

• profile/7fbe22e72774d7cab62f9ae0a918ca77eed53dc074545cb7 Call Center Customer Service -- Completed September 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share

• profile/42beac979e814dff1eac226d759aeecdeed53dc074545cb7 Call Center Customer Service -- Completed September 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share

• profile/ fe447f7a987c393502795ef386823b99eed53dc074545cb7 Customer Focus & Orientation -- Highly Proficient September 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share

• profile/ dce1a8da08e48b7e117c47b4bc7edb85eed53dc074545cb7 Call Center Customer Service

-- Familiar June 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share

• profile/ edeadf3a56f78bc4d29c5d44590e931feed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. MANAGEMENT

• OFFICE MANAGEMENT AND CUSTOMER ACCOUNT MANAGEMENT CUSTOMER SERVICE

• DIRECT AND INDIRECT CUSTOMER SERVICE

• TELEPHONE

• EMAIL/COMPUTER COMMUNICATION AND LEADERSHIP SKILLS COMPUTER APPLICATIONS

• MICROSOFT OFFICE, OUTLOOK, INTERNET EXPLORER ETC. SALES (DIRECT AND RETAIL) 5+ YEARS INVENTORY CONTROL 2+ YEARS MANUFACTURING 8+ YEARS

• Assembly Worker

• Assembly Line

• Clean Room

• Heavy Lifting

• Order Entry

• Residential Cleaning

• Cash Handling (7 years)

• Warehouse Management

• Personal Assistant Experience

• Cold Calling

• Budgeting

• Office Administration

• Customer service

• Computer skills

• Warehouse Experience

• Pricing

• Merchandising

• Clerical experience (1 year)

• Typing

• Marketing

Contact this candidate