Customer Service Call Center
Resume:
Samantha Michael
Tupelo, MS *****
****************@*****.***
• I am goal driven individual with a dedication to serving others, focused on customer service, while exceeding expectations. I have full potential in an office environment with experience in office management and direct and indirect customer management. I am dedicated and ready to meet and exceed expectations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
LINE WORKER/CUSHION GLUER
SOUTHERNMOTION
2019 to Present
• Line worker for cushions (foam, fiber)
• Glued foam onto the fiber for furniture seats
• Transferred items we glued for lines throughout the building
• Sometimes helped with loading foam and fiber off the cutting machine CUSTOMER SERVICE & OFFICE MGT/ACCO CSR
ACCO Brands
2019 to Present
• Handle 90+ calls daily
• Assisting adding new customers
• Assisting with conflict revolution
• Assisting high end clientele
• Reordering products from year before.
CUSTOMER SERVICE & OFFICE MGT
VIKING TRANSPORTATION INC
2014 to Present
• Computer applications for all areas of office and customer service management
• Managing trucking loads, and ensuring prompt delivery and pickup at customer locations.
• Management of all incoming and outbound calls.
• Dispatch for all loads coming in and out.
• Customer driven personality for all direct and indirect contact with internal customers and prospective accounts.
Remote scheduler
Ashley Furniture Industries - Memphis, TN
September 2021 to March 2022
• Update guest for delays
• Call guest to schedule delivery
• Work sms
• Assisting with conflicts(save sales)
• Handled 90+ calls
INVENTORY MANAGER
K&K SYSTEMS
2018 to 2018
to 2018
• Updated all products in our inventory to see if needs to be ordered.
• Items that need to be reordered i will email them to our purchasing clerk.
• Daily count on all products 5000+ daily counts
• Received all shipments thru 18 wheelers/fed ex, ups etc
• Paperwork for product received was turned in by myself at the end of the day.
• Unloaded every truck shipment with forklift daily.
• Supplied all lines for workers worksheet for that day. Team leader
STARDACIOUS CLEANING
2017 to 2017
to 2017 of a team of two, two workers per house cleaning
• Managing workers hours daily and sending in for payroll. CUSTOMER SERVICE & OFFICE MGT/PERSONAL ASSISTANT
2016 to 2016
to 2016
• Checked all emails, and done outgoing emails.
• Daily calls for personal use, (appointments, business)
• Ran errands as needed
• Performed filing and data management task
• Assisted with all office administrative duties
SALES/CASHIER
TUTTI FRUITTI
2014 to 2015
TUTTI FRUITTI/SALES/CASHIER/2014-2015
• CASHIER DUTIES
SALES & INVENTORY MGT
OPEN AND CLOSED STORE
2013 to 2014
• Extensive warehouse management, including managing stock with heavy lifting.
• Managing and entering internal customer orders for customer accounts. CUSTOMER SERVICE CLERK
BARNY'S POLICE SUPPLIES
2012 to 2013
• Cashier/Retail Sales Clerk
• Warehouse Management
• Perform federal background checks
Education
GED/DIPLOMA in EDUCATION
ITAWAMBA COMMUNITY COLLEGE
High school or equivalent
ITWAMBA COMMUNITY COLLEGE AND TUPELO HIGH SCHOOL
Skills
• Customer service (5 years)
• Telephone (5 years)
• Customer account (2 years)
• Retail (4 years)
• Account management (1 year)
• Inventory (1 year)
• Inventory control (1 year)
• Office management (1 year)
• Internet explorer (5 years)
• Microsoft office (5 years)
• Outlook (5 years)
• Leadership skills (4 years)
• Customer Care (5 years)
• Call Center (5 years)
• Customer Support (5 years)
• CSR (5 years) ADEPT IN TECHNOLOGY (2 YEARS) VERBAL AND WRITTEN COMMUNICATION (3 YEARS) ORGANIZATION (2 YEARS) STRATEGIC PLANNING (5 YEARS) RESOURCEFULNESS (3 YEARS) DETAIL-ORIENTED (4 YEAR) PROBLEM SOLVING (5 YEARS) CONFLICT RESOLUTION (4 YEARS) MINOR PROGRAMMING SKILLS (3 YERAS) I have over 6 years of computer skills Assessments Customer Focus & Orientation -- Highly Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share
• to
• profile/7fbe22e72774d7cab62f9ae0a918ca77eed53dc074545cb7 Call Center Customer Service -- Completed September 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share
• profile/42beac979e814dff1eac226d759aeecdeed53dc074545cb7 Call Center Customer Service -- Completed September 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share
• profile/ fe447f7a987c393502795ef386823b99eed53dc074545cb7 Customer Focus & Orientation -- Highly Proficient September 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• profile/ dce1a8da08e48b7e117c47b4bc7edb85eed53dc074545cb7 Call Center Customer Service
-- Familiar June 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share
• profile/ edeadf3a56f78bc4d29c5d44590e931feed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. MANAGEMENT
• OFFICE MANAGEMENT AND CUSTOMER ACCOUNT MANAGEMENT CUSTOMER SERVICE
• DIRECT AND INDIRECT CUSTOMER SERVICE
• TELEPHONE
• EMAIL/COMPUTER COMMUNICATION AND LEADERSHIP SKILLS COMPUTER APPLICATIONS
• MICROSOFT OFFICE, OUTLOOK, INTERNET EXPLORER ETC. SALES (DIRECT AND RETAIL) 5+ YEARS INVENTORY CONTROL 2+ YEARS MANUFACTURING 8+ YEARS
• Assembly Worker
• Assembly Line
• Clean Room
• Heavy Lifting
• Order Entry
• Residential Cleaning
• Cash Handling (7 years)
• Warehouse Management
• Personal Assistant Experience
• Cold Calling
• Budgeting
• Office Administration
• Customer service
• Computer skills
• Warehouse Experience
• Pricing
• Merchandising
• Clerical experience (1 year)
• Typing
• Marketing
Contact this candidate