Amanda La Cava

** ****** ******

Staten Island, NY 10306

ad0t3q@r.postjobfree.com

Cell: 917-***-****

Experienced Patient Care Coordinator- Patient Care Associate looking to re-enter and grow within the medical field. Dedicated customer service representative in retail and food service settings. Consistently achieve exceptional customer satisfaction.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Customer Satisfaction Enhancement

Leadership Training

Patient Care

Phlebotomy

EDUCATION

Adelphi University — Garden City, NY-2009

Sociology –Bachelor of Arts and Sciences

Manhattan Institute - EKG and Phlebotomy

WORK EXPERIENCE

Montvale Health Sport and Spine Montvale, New Jersey

Patient Care Coordinator - Medical Tech .

Responsible for the care of every patient in the facility . To ensure each patient receives the best care possible and to always follow through with them . Responsible for their plan of care treatment and to assist in medical T.P.I.’S While taking sonographic pictures assisting the doctor. Completing the patient's Vitals prior to the doctor coming in along with doing electric stim for the patients to get relief . Patient Care Coordinating allowed me to be on a close level with every patient to get to know their plan of care and try to assist them in any way possible.

Angelica Office Manager : 1-201-***-****

Maria (Manager)-1-201-***-****

Montvale Surgery Center Montvale, New Jersey

Maureen Pascale Heering charge nurse 1-201-***-****

Medical Technician - Phlebotomist \toxicologist November 2017 – Present

Set up pre op before surgeries each morning .

First point of contact for patient service and service recovery concerns.

helped gown patients

collected urine samples prior to surgery

sent out for pain management

for women completed UA

recovered patients

monitored and repeated vitals

made sure patients were stable

Fed and dressed patients to discharge

St. Paul’s School of Nursing Staten Island, New York

Substitute Teacher March 2015 - Present

Associate Professor of Sociology January 2012 – March 2015

Teach students in the Nursing Program at St. Paul’s.

to serve the needs of society by offering an excellent education exemplifying the highest standards for nursing practice. Nursing is both an art and a science providing a human service. The core values of respect, integrity, compassion and excellence are imbedded throughout my curriculum as the foundation for providing care to all. Selected Contributions:

●Actively supported the development of sociological research at a high academic level while further increasing lines of communication between staff researchers and students.

Dominick’s Bakery Cafe Staten Island, NY

1/10 to Present

Event and Banquet Manager, Assistant Cafe Manager 1/11 to present

Previous Positions: E-Commerce Marketing Manager, Cashier, Weight staff, 1/10 to 1/11

Advanced to increasingly responsible positions, culminating in management roles with oversight for a full-service bakery/ café complete with digital commerce functions. Directed 15+ employees while managing e-commerce sales, inventory and merchandising. Maintained high standards in sanitation and safety. Selected Contributions:

Developed new business online by reaching more customers through new digital marketing tactics including redesigning the customer service support model. Increased Banquet and Event Sales by 15% year over year.

*All References Made Easily Available Upon Request *

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