Curriculum Vitae

Personal Details

Mahmood Ahmed Qureshi - June 22, 1972.

Mobile Canada : 437-***-****

e-mail: ad0t3p@r.postjobfree.com

Competencies

●Result Oriented

●Attention to detail & quality

●Customer service orientation

●Interpersonal skills

●Teamwork

●Leadership

●Decision making

●Commitment to achieve

●Continues learning & developing

●Problem solving

Academics

1989 – Board of intermediate & Secondary Education, Lahore.

Higher Secondary Certificate - IF.Sc. (Pre Engineering),

Govt. College of Science Lahore.

1987 – Board of Intermediate & Secondary Education, Lahore. Secondary School Certificate - Matriculation (Science)

Govt. High School Mozang, Lahore.

PROFILE

Seasoned professional with more than 28 years, overall industry experience in Sales, Marketing, Office administration & customer Service. Highly motivated and determined individual, able to tackle various duties & responsibilities with plenty of enthusiasm and commitment. Has the ability to adapt to various situations and operate well as leader and as contributor. Good communication skills and ability to relate to all levels of social and commercial contacts. Capable of analyzing and solving problems systematically. Extremely ambitious, goals oriented and have clear and concise vision of future objectives. Eager to work in motivating work environment, in long term potential with structured and defined progression

Experience

Sales & Marketing.

-JUN 2015 – NOV 2017

Sales Representative – Kuwait Airways, Lahore.

Looking after all sales related matters and with continues efforts achieving assigned revenue targets. At the moment taking care of Central Punjab region, this consists on Lahore, Gujranwala, Sialkot, Faisalabad, Multan and their surroundings.

-DEC 2012 – APR 2015

Senior Sales & Support Executive - TSL (Pvt.) Ltd., Lahore (Formerly Galileo).

Awarded for achieving the assigned segment target, and contributed in achieving the overall station’s targets. With effective sales strategies travel insurance target also achieved.

Served Gujranwala and Lahore market during the tenure, also conducted product awareness seminars, joint workshops with Airlines in Sialkot, Faisalabad, Gujranwala & Lahore.

-MAR 1995 – OCT 2004

Senior Sales Executive - Cathy Pacific, Lahore.

Initially was appointed as Reservation & Ticketing Agent. Hard work, efficiency and dedication helped to get the promotion in sales.

During tenure facilitated central Punjab region in sales related matters and not even achieved the assigned targets also showed the revenue growth over previous years.

Customer Service

-NOV 2004 – NOV 2012

Customer Sales & Service Team Leader - Emirates, Lahore.

Joined Emirates Lahore office as Customer Sales & Service Agent initially. Can do attitude and commitment to achieve competency proved the deservedness of achieving the position of Team Leader. With dedication and hard work during the tenure achieved the revenue targets assigned to ticket office, which contributed in achieving the overall station revenue target.

With effective coaching & delegation skills proved that the Lahore Ticket Office Team is competent and able to perform in difficult situations, effectively & efficiently. In recognition management awarded the Lahore team.

-JAN 1994 – DEC 1994

Counter Sales Assistant - Galaxy Travel Services (Private) Ltd., Lahore.

During tenure in this organization, handled domestic as well as International booking/Ticketing. Also attained fairly good knowledge of tariff & ticketing.

Office administration

-JAN 2018 – to Date

Archive Clerk – DWW General Trading L. L. C. Dubai.

Classifying, categorizing, and organizing physical and digital records according to established systems.

Creating, updating, and maintaining physical and digital filing systems to ensure easy access, accurate retrieval, and proper storage of records. This involves labeling, indexing, and tracking files.

Ensuring the accuracy, completeness, and consistency of data. Performing regular data backups and verifying data integrity. Ensuring adherence to relevant laws, regulations, and organizational policies related to records management, data privacy, and information security. Keeping abreast of changes in regulations and implementing necessary updates to records management practices.

-NOV 2004 – NOV 2012

Customer Sales & Service Team Leader - Emirates, Lahore.

During the tenure in Emirates, handled the routine matters of Ticket Office. In friendly environment maintained the Service Quality Level up to the mark, as per the company standards.

Learning & development

Being a Team Leader was assigned to train the new joiners and set the development plans of existing Ticket Office Staff. Conducted various training session during tenure for staff development and implementation of new products related to reservation & Ticketing.

Obtained training from Emirates Aviation College Dubai and completed the post course application successfully & awarded.

Career Detail

JAN 2018 – to Date

Archive Clerk – DWW General Trading L. L. C. Dubai.

JUN 2015 – NOV 2017

Sales Representative - Kuwait Airways, Lahore.

DEC 2012 – APR 2015

Senior Sales & Support Executive - TSL (Pvt.) Ltd., Lahore (Formerly Galileo).

NOV 2004 – NOV 2012

Customer Sales & Service Team Leader - Emirates, Lahore.

MAR 1995 – OCT 2004

Senior Sales Executive - Cathy Pacific, Lahore.

JAN 1994 – DEC 1994

Counter Sales Assistant - Galaxy Travel Services (Private) Ltd., Lahore.

Professional Profile as a musician

I am a Guitarist, I have been playing guitar for 28 years. I have been in multiple ensembles and bands so I am comfortable with on stage performances. I am a creative professional with extensive project experience from concept to development. Talents include knowledge in music theory, ear-training, knowledge of the fret-board as well as technical ability and musical creativity.

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Experience as a musician

I play various different styles of guitar ranging from Rock, Fusion, Pop and classical guitar. I have had performed on multiple occasions with the bands. Multiple variety shows and concerts.

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