Customer Service Quality Assurance
Resume:
F
David Fox
sitkasprucebuilders@g
mail.com
Yakima, United States
98908
SUMMARY
Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Business- conscious individual offering over 30 plus years working as Owner in construction sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.
SKILLS
Supplier Monitoring
Recruitment and Hiring
Training Management
Operations Oversight
Administrative Management
Policy and Procedure Implementation
Performance Assessment
Department Oversight
Customer Service Management
Staff Scheduling
Problem Anticipation and Resolution
Mathematical Calculation and
Reasoning
Decision Making
Quality Assurance
Employee Motivation
Business Leadership
EXPERIENCE
Estimator/Outside Inside Sales
Anchorage, AK
Timberline Doors and Windows/ Jun 2021 to Apr 2022 Negotiated prices, terms of sale and service agreement to close transactions. Cultivated and strengthened customer relationships to drive revenue growth. Maintained detailed account records and contact logs to facilitate sales process. Delivered superior customer support to improve account retention rate. Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Contacted new and existing customers to discuss product and service solutions. Liaised between outside sales representatives and accounts to optimize customer service.
Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
Construction Company Owner/Operator
Anchorage, AK
Sitka Spruce Builders/ Mar 2017 to Feb 2022
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Hired and trained new department managers to increase team oversight and productivity.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Set pricing structures according to market analytics and emerging trends. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Read plans, instructions or specifications to determine work activities. Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
Logged inventory to track supply counts, organize equipment and gather important materials.
Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Used laser measuring tools to calculate lengths, widths and heights. Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
Displayed high standards for quality workmanship and routinely double-checked work. Loaded materials and tools into vehicles and unloaded upon arrival at jobsites. Installation Foreman
Anchorage, AK
Spenard Builders and Millwork/ May 2005 to Jan 2017 Coordinated efficient maintenance schedules to keep systems running at peak levels. Worked with a variety of construction tools to alleviate workplace accidents. Established and enforced clear safety policies to protect workers from injury. Monitored employee work levels and optimized performance with strategic approaches.
Researched and provided timely resolution to service discrepancies. Inspected completed work to assess quality and identify skill gaps. EDUCATION AND TRAINING
High School Diploma
Gov. John R. Rogers High School Jun 1985
Puyallup, WA
WEBSITES, PORTFOLIOS, PROFILES
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