Customer Service Human Resource

Stephanie S. Matthews

TX ***** – 832-***-****

Email: ********************@*****.***

Objective:

To obtain a position within a well established company where I can utilize my vast experience in hospitality, food and beverage service, leadership, customer service, and team building skills.

Education:

Bachelor of Science – Human Resource Management May 2003

University of Massachusetts at Dartmouth, Dartmouth, MA

Certifications

TABC 2022-2024

ServSafe 2017-2022

Certification of Allergen Awareness – State of Massachusetts 2018 – 2023

Professional Experience

GR8 Plate - The Union Kitchen

Bar Manager 2021- 2022

Overseeing the everyday operations of a full service restaurant

Maintaining beer, wine, and liquor inventory

Scheduling bartenders and hostesses

Constantly working with the staff to provide them with the necessary tools to become better sales people, ultimately to increase PPA and overall sales.

Working closing with the management team to meet or exceed our daily/weekly/monthly goals while maintaining reasonable labor costs.

ClubCorp 2020 – 2021

Service Manager/Captain

Whitson’s Resource Management Corp 2017 – 2019

On-Site Dining Facility Manager

Dorothy L. Beckwith Middle School, Rehoboth, MA

Coordinating the prepping and cooking of all food items on production schedule for 225 students and 45 faculty members daily

Ordering and receiving of all food, beverage and paper supplies needed for daily service

Ensuring that all meals are in compliance with USDA guidelines for the National School Lunch Program and the Hunger-Free Kids Act of 2010

Reconciling and reporting daily sales directly to Regional Director

Soup-to-Nuts Catering E. Providence, RI 2015 – 2019

Event Coordinator

Meet with clients to determine their desires and expectations

Estimate costs, maintain event budget, review billing

Schedule event services i.e. Servers/Bartenders, Photographer/Entertainment

Maintain communication throughout the planning process to ensure client’s standards are not only met but exceeded their expectations

Crestwood Country Club Rehoboth, MA 2011 – 2013

Dining room Manager/ Event Captain

Manage all dining room operations including hiring, training, and scheduling of all staff

Knowledgeable of controlling costs within monthly budget parameters

Responsible for maintaining liquor and beverage inventory.

Development and implementation of employee procedures and training tools

Oversee all aspects of event planning, food service and service flow

Identify client requirements and expectations for each event

Bevinco of Rhode Island, Middletown, RI 2010 – 2011

Assistant Auditor

Maintain alcohol inventories for opened/unopened products

Provide cost analysis to clients to ensure maximum profitability and minimal loss due to mismanagement or theft of product

RARE Hospitality Inc.

Hemenway’s Seafood Grille and Oyster Bar, Providence, RI 2000 – 2009

Head Server/Certified Trainer

Fine dining food and beverage service in a five star dining establishment

Commitment to quality of service and delivery of the freshest local seafood

Training new hires in all areas of service

Provided an exceptional dining guest experience thus creating a loyal clientele

Skills:

Team oriented, outgoing, friendly, articulate

Strong organizational, analytical, and interpersonal skills

Self-motivated, confident, and solution minded

Accuracy and strong attention to detail

Excellent written/verbal communication skills

Able to work within strict time frames and resolute deadlines

Committed to producing high quality work

Build credibility and respect to influence others

Contact this candidate