Tahir Shafiq

Objective:

Demanding and challenging position with growth-oriented company offering opportunity for advancement and professional development to implement the new philosophies, new techniques and practical strategies of business management.

Distinctions & Interests:

A very keen interest in Business Ethics, planning, laws especially for Career oriented business enterprises.

Personal Attributes:

Outstanding management personnel with excellent experience in business process outsourcing (BPO) industry.

Capable of handling multiple tasks

Having excellent interpersonal & communication skills

Effective customer handling skills

Decision making with strong analytical & negotiation skills

Strong work ethics and positive attitude.

Dynamic, Proactive & Result oriented approach

Have the ability to lead & guide fellows & team members

Ability to handle work load efficiently & effectively

Maintain standards of conduct

Time management skills

Ability to travel as required

Have expertise to work with relational databases, spreadsheets, presentation, email, internet research sources & word processing software.

Achievements:

Promoted as acting business center manager PTCL exchange Mustafa town Lahore.

Conduct 789 sim activation product related training session in contact center and got appreciation

Best Athlete of the year Award,2012.

Academic Details :

B.COM – IT

(University of Punjab, Lahore) 2003-2005

Intermediate

(Punjab College of Commerce, Lahore) 2001-2003

Matric

(Board of Intermediate & Secondary Education) 2000-2001

Professional Experience:

IBEX

Position Title: Reporting Executive Analytics

Reporting To: Manager Operation

From: Aug' 2021 to till date

Job Description:

Research and identify clients and coworkers to develop project goals.

Prepare transparent standard reports and analyze to support business needs.

Handle small projects, present results and meet deadlines by collaborating multiple projects

Develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams.

Offer compliance, escalations, operational and supplier audits, data analytics and complex activity administration daily.

UFONE TELECOMMUNICATION PAKISTAN

Position Title: Manager Bussiness Center

Reporting To: Manager Operation

From: 2016 to August’ 2021

Job Description:

To interact with customer and to contribute towards achieving sales targets, complaints, handling services request upselling and cross selling.

Abreast on all current policies, procedures, promotions and VAS offered by company and explain these to Customer as per requirements with establishment of standards operating procedures and holding compliance frame work.

Performed Floor Greeter responsibility to channelize the customer on visit of business center and pitching various products and services details as per requirements

To ensure proper closing at shift end in terms of monetary & inventory reconciliation, documentation completion

To act focal point for managing the operation service center in absence of Business Centre Manager when assigned.

Reporting of daily walk-in data

UFONE TELECOMMUNICATION PAKISTAN

Position Title: Customer Facilitation Officer

Reporting To: Manager Operation

From: July, 2010 to 2016

Job Description:

Resolving customer issue and complaints and meet the target as per SOP provided by company .

The most successful call center campaign 333 and 475 in order to provide services and support

To the customer as well as mini franchise, retailers and franchise.

Taking initiative; actively coached team members in the art of supporting; product knowledge & developing their passion for services

Abacus Consulting (Telenor’s Project)

Position Title: Customer Support Representative

Reporting To: Manager Operations

From December 2008 to June 2010

Job Description:

Worked as part of Telenor Pakistan Customer Support Center.

The most successful call center campaign Abacus Consulting has seen to date.

Taking initiative; actively coached team members in the art of supporting; product knowledge & developing their passion for services.

Askari Bank

Position Title: Verification Officer

Reporting To: Manager Verification

From : 2006-2008

Job Description:

Assist Manager Verification in recovery & related Records

Making Job Profiles & Descriptions

Deals with customers in related issues

Recruitment Sheet Maintenance

Setup all necessary personnel files & maintains related records

Co-ordinate employee performance & appraisal programs.

Computer Skills:

Application Software CARRS

MS-OFFICE RMS

Internet Explorer & Outlook PCRM

Oracle CRIS

CRM BNCC

Siebel

References:

Will be provided on request

Personal Information

Father’s Name : Shafique ur rehman

Date of Birth : 21 September 1983

Nationality : Pakistani.

Home Address : House no 486 J3 block Johar town Lahore.

N.I.C NO. : 35202-1641460-5

Marital Status : Married

Contact no. : +92-334-*******

E-Mail Address : ad0t3b@r.postjobfree.com

CARES

RMS

PCRM

CRIS

BNCC

Contact this candidate