Marlowe Blayre Westerfield

ad0t2u@r.postjobfree.com • 972-***-****

Linkedin.com/in/Marlowe-Westerfield • Houston, TX 77027 Scrum Master Professional

Dedicated Certified Scrum Master with a strong foundation in Scrum principles and methodologies, poised to deliver transformative leadership in Agile project management. Proficient in facilitating Scrum ceremonies, fostering collaboration, and removing impediments to enhance team productivity. Exceptional communication skills coupled with a deep understanding of Agile frameworks while enabling effective stakeholder engagement and transparent project tracking. Highly adaptable and quick learner, ready to tackle new challenges and provide valuable contributions to Scrum teams. Possess a solid grasp of Agile tools and techniques, including user story creation, backlog grooming, and sprint planning. Driven by a passion for Agile values and principles, enthusiastic about bringing excellent Scrum expertise to a dynamic organization to drive innovation and promote a culture of continuous improvement. Core Competencies

Scrum Framework

Agile Methodologies

Team Collaboration

Conflict Resolution

Continuous Improvement

Project Coordination

Risk Management

Stakeholder Communication

Critical Thinking

Professional Experience

Gentech Mortgage – Dallas, TX 2022 – Present

Residential Mortgage Loan Originator

Conduct thorough consultations with clients to understand their financial situation, homeownership goals, and lending needs. Assisted clients in completing loan applications while gathering all necessary documentation for mortgage processing.

● Delivered comprehensive lending solutions to empower homebuyers and homeowners to make informed financial decisions.

● Assessed clients' creditworthiness and financial history to determine their eligibility for various loan programs. DHS Realty DFW – Dallas, TX 2021 – Present

Real Estate Agent

Provide ethical guidance and ensure compliance with all applicable real estate laws and regulations to protect the interests of clients and maintain the agent's professional reputation. Create and manage property listings, including photographs, descriptions, and virtual tours to market properties effectively.

● Orchestrated the end-to-end real estate transaction process, guiding and empowering clients through the complexities of home buying and selling with unparalleled proficiency and finesse.

● Acted as an advocate for sellers, advising them on pricing strategies, negotiating offers, and facilitating the sale of their properties. Crawford & Company (Various Independent Adjusting Firms) – Dallas-Fort Worth, TX 2018 – Present Manager, Auto & Property Claims

Orchestrate the seamless processing of extensive portfolios encompassing auto and property insurance, collaborating actively with independent adjusting firms and insurance carriers in TX, LA, and IN, following the devastation of Hurricane Harvey. Educate policyholders on intricate coverage nuances and skillfully assist in the comprehensive itemization of damages, fostering customer confidence and satisfaction. Cultivate and maintain dynamic partnerships with contractors, cleaning services, emergency repair facilities, and replacement services, streamlining the claims resolution process to perfection. Demonstrate an unparalleled mastery of the Microsoft Office suite, empowering efficient documentation and seamless communication.

● Attained prestigious National Flood Insurance Program Certification (NFIP) and secured a coveted Flood Control Number (FCN), elevating flood insurance claim expertise to new heights.

● Distinguished as a State Farm Certified expert in IAA, Property Adjusting, and Broadcast, solidifying proficiency in property insurance claims management.

● Achieved excellence in intensive Xactimate Level I/II training, mastering the precision required for highly accurate claim estimations.

● Mastered Rope/Harness Certification, ensuring the safe and efficient handling of intricate property claims.

● Spearheaded the successful management of high-value property claims, with a remarkable track record of exceeding $1M in total claim value, delivering exceptional precision and results.

● Transcended language barriers to transform complex claims into easily digestible information for customers, elevating their understanding and satisfaction.

● Delivered a continuous flow of timely and accurate reports, becoming an invaluable source of information for decision-makers. Monarch Insurance & Mortgage Services, LLC – Farmers Branch, TX 2010 – Present Insurance Broker, Property & Casualty, Life Accident & Health Spearhead the holistic stewardship of an expansive insurance portfolio, encompassing a diverse spectrum of insurance lines, such as Life, Accident, Health, Property Casualty, Commercial, Medicare, HMO, Cancer, Vision, Dental, Surety Bonds, and Shared Health Plans, meticulously optimizing risk management strategies. Pioneer a trailblazing client acquisition strategy, consistently unearthing promising opportunities through astute lead generation and high-yield referral networks, catalyzing substantial business growth. Marlowe Blayre Westerfield Page 2

● Led a dynamic ecosystem of professional connections, executed high-impact marketing initiatives, and forged enduring partnerships with both individual and corporate clients, cementing an indomitable market presence and catalyzing transformative growth.

● Championed a strategic approach to client expansion, deftly capitalizing on established relationships to seamlessly introduce and integrate clients into a comprehensive suite of Allstate offerings.

● Drove meticulous insurance policy reviews, ensuring clients remained well-informed with real-time policy enhancements and actionable insights, underpinning their peace of mind.

● Orchestrated payment processing and adeptly managed claims reporting, establishing an ironclad foundation of financial integrity and unwavering client support.

● Elevated the client experience to unprecedented heights, consistently setting the gold standard for service excellence and fostering unwavering loyalty and trust.

● Crafted and delivered bespoke insurance quotes with precision and finesse, spanning a gamut of essential lines, including auto, home, renters, life, business, and specialized insurance, fortifying clients with tailor-made coverage solutions. Allstate Benefits – Dallas, TX 2018 – 2021

Senior Account Implementation Manager – Southwest Territory Imposed rigorous scrutiny on case data and paperwork, leaving no room for error before initiating AIM system workflows, resulting in pristine accuracy. Articulated messages with laser-like clarity and precision, fostering fluid communication with internal and external stakeholders. Upheld airtight records, providing an indisputable foundation for transparency and accuracy. Commanded kick-off calls for technology cases, executing with unrivaled precision to confirm account details. Delivered Print on Demand and Custom Marketing requests with surgical punctuality, consistently surpassing specified delivery dates. Unleashed the power of critical thinking, dissecting and resolving complex issues through exhaustive root cause analyses, often circumventing escalation.

● Forged an unparalleled path to leadership excellence, emerging as a standout graduate of the Allstate Benefits leadership program.

● Commanded the helm of high-stakes implementation meetings and dynamic conference calls, orchestrating flawlessly executed client cases encompassing 100-999 eligible employees with remarkable finesse.

● Ascended to the role of the indisputable implementation authority, illuminating the path for sales representatives and employees with an unwavering command of the subject matter.

● Demonstrated a relentless dedication to follow-up, maintaining a relentless pace of communication with sales, cross-functional teams, and broker partners, propelling implementation progress and issue resolution.

● Prioritized tasks, executing a virtuoso performance in workload management within the confines of Service Level Agreements. Boasted an encyclopedic knowledge of the implementation process, embodying the essence of expertise.

● Executed post-enrollment reviews with jaw-dropping efficiency, deftly transitioning accounts to the service team within an astounding 24-hour timeframe.

Additional Experience: Licensed Sales Producer, Allstate Insurance Group Account Manager & Implementation Specialist, Kemper Benefits Licensed Sales Agent, Self-Employed Account Implementation Manager, Blue Cross Blue Shield of North Carolina Licensed Sales Agent, Liberty Mutual Insurance Group Program Coordinator, Medicaid & Medicare Billing, Easter Seals UCP Management Trainee Program, Enterprise Rent-A-Car Recruiter, Market Research Studies, L & E Research Intern, Medicaid and Medicare Billing & Associate Professional, Reliant Management Group

Education & Credentials

Master of Science – Organizational Leadership

Walden University – Minneapolis, MN

Bachelor of Arts – Political Studies (Minor, Criminal Justice & 2nd Major, Spanish) Meredith College – Raleigh, NC

Certifications & Licenses: SCM Certified, Scrum Alliance Graduate Certificate in Organizational Leadership, Walden University Medicare and HMO Certified Notary Signing Agent Notary Signing Agent Certificate Online Notary Commission Residential Mortgage Loan Originator (2022 – Current) Real Estate Sales Agent License, TX Realtor© (2021 – Current) Property & Casualty License, NC & TX (2011 – Current) All Line Adjuster License, Multiple States (2018 – Current) Life Accident & Health License (2010 – Current) Certified Officiant, TX

Rope & Harness Certified State Farm Certified NFIP and Flood Control Number Allstate Certification Affiliations & Volunteer Experience: Dallas-Fort Worth Alumnae Chapter President, Meredith College Life Group Leader, One Community Church Toastmasters International, Member Habitat for Humanity, Volunteer InStepp, Inc. Domestic Violence Support, Former Board Member Diamonds on the Green, Women’s Amateur Golf Team National Association of African American Insurance Agents, DFW Chapter

(NAAIA) National Association of REALTORS© Texas REALTORS© Association Collin County Association of REALTORS© Golden Key International Honors Society & National Society of Leadership, Walden University Xactimate Level I & II Languages: English & Spanish

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