Customer Service Store Manager
Resume:
Davenport, IA *****
************@*****.***
EDUCATION AND
TRAINING
GED
Eastern Iowa Community College
District, Davenport, IA
May 2011
SUMMARY
Attentive Assistant Store Manager offering over 12 years working in retail sales and customer service industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges. Recognized for exemplary customer service and team collaboration. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
EXPERIENCE
ASSISTANT STORE MANAGER
Kwik Star Davenport, IA March 2020 - June 2023 MARIAH BEALS
• Business Development
• Loss Prevention
• Team Building and Leadership
• Verbal and Written
Communication
• Hiring and Training
• Customer Service Management
• Shift Scheduling
• Retail Operations
• Pricing and Markdowns
• Customer Service and
Engagement
• Mentoring and Coaching
• Assignment Delegation
• Problem-Solving
• Answered customer questions and addressed problems and complaints in person and via phone.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled scheduling for store shifts to achieve adequate staffing.
• Maintained inventory by checking merchandise to determine levels.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Coached and developed store associates through formal and informal MB
AM SUPERVISOR
Compass Group Davenport Iowa, Iowa April 2009 - February 2020 I was a 6 year employee of Genesis East Hospital who was outsourced to Compass Group in 2015 and continued my employment for another 5 years. I started out as a full time cook that quickly worked my way up into multiple management positions such as AM Patient Services Supervisor and Retail Manager. Some of my daily responsibilities were: interactions.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Formed and sustained strategic relationships with clients.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Performed daily computer entry and bookwork.
• Preparing and submitting payroll.
• Ensured proper entry of invoices into the system.
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• Inspected and signed off on allergy reports.
• Worked hand in hand with other members of the management team in the hiring process.
• Cash handling procedures, including running cash registers, counting registers, counting and preparing deposits, and balancing cash within the safe.
• Preparing patient meal trays according to their nutritional needs.
• Creating efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Applying my strong leadership talents and problem solving skills to maintain team efficiency and employee moral.
• Maintained cleaned and well-organized production areas to avoid violations and unnecessary work delays.
• Collaborated with nursing staff to better the patient services experience.
• Adjusted job assignments and schedules to keep pace with business needs, employee knowledge, and customer/patient demands.
• Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
• Trained workers in food preparation, money handling and cleaning roles.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation. KITCHEN SUPERVISOR
Jersey Ridge Place Davenport, Iowa February 2008 - February 2009
• Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
• Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
• Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Monitored temperatures of prepared food and cold-storage areas.
• Prepared variety of foods according to exact instructions and recipe specifications.
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