Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Employment History

Customer Service Specialist

Direct Interactions, Inc. • Remote 12/2022 - Present Assisted the state of Ohio with unemployment claims. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Took pertinent information to access files for claimants. Complied with company policies and procedures and attended meetings after hours. Resolved concerns with claims to help with payments and appeals. Transferred claimants to the correct department for processing or information. Dispatch Coordinator

Worldwide Access Solutions • Remote 03/2021 - 03/2023 Responded to high volume of phone and email requests with issues regarding HVAC or Heating & Plumbing. Partnered with vendor teams to solve real-time challenges and dispatch to the correct personnel/company for service.

Facilitated communications between customers and field personnel to answer questions or resolve concerns. Developed understanding of dispatching platforms to implement emergency services in a timely manner. Dispatched for HVAC and A/C for 4 different states. Count Team Lead

Rosie's Gaming Emporium • Vinton, VA 04/2019 - 03/2021 Coached team members in techniques necessary to complete job tasks. Trained new team members by relaying information on company procedures, safety requirements and opening process.

Worked different positions to provide optimal coverage to meet production goals and time frames. Evaluated employee skills and knowledge regularly, training and mentoring individuals on new policies and procedures.

Mentored newly hired employees on operating equipment and safety. Personally developed a training manual for new hires. to use for reference. Responsible for the collection and count of games cash boxes from gaming floor and ATM. Guest Service Representative

Carillion Roanoke Memorial Hospital • Roanoke, VA 02/2018 - 03/2019 Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Oversaw fast-paced front desk operations and guests' needs at busy facility. Took reservations over phone and through email, recording guest information in computer system and verifying details.

Collaborated with team members to handle guest requirements from check-in through check-out. Arranged for transportation to and from facilities for patients and visitors. Customer Service Executive

Danielle Hodges

ad0t1w@r.postjobfree.com

540-***-****

Hardy, VA

Amazon • Remote 02/2017 - 02/2018

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

Received payment information from customers and implemented it carefully into system to alleviate errors. Met call guidelines including service levels, handle time and productivity. Maintained up to date info by web basing for certain products. Professional Skills

Communication skills, Retail Sales, Customer Service Representative, Cash Handling, Telephone Skills, Inventory Control

Education

GED

Franklin County High School • Rocky Mount, VA Graduated 07/2010