Saman Tahir

Salesforce Administrator/ Business Analyst

Email: ad0t1r@r.postjobfree.com

Phone No: 516-***-****

Professional Summary:

I have accumulated more than 8 years of hands-on experience in roles as a Business Analyst and Quality Assurance professional within the software development and testing sectors. My expertise spans a variety of industries, including Insurance, Finance, Retail, e-Commerce, and Information Technology.

My knowledge extends to the Software Development Life Cycle, and I excel at bridging the gap between Business Users and Technical IT Analysts, serving as a primary interface for effective communication and collaboration.

My skill set includes strong analytical capabilities, problem-solving proficiency, adept project planning, risk management, and multitasking abilities. I have a proven track record of leveraging both people and process knowledge to assist enterprises in making critical decisions.

I have extensive experience in the Requirement Management Process, encompassing requirements gathering, analysis, organization, tracking changes, and ensuring traceability throughout the project's lifecycle.

I actively participate in design review meetings, engaging with the production team, which typically comprises Business Analysts, Subject Matter Experts, Project Managers, and developers. This interaction helps me gain a profound understanding of the critical business functions embedded in project applications.

I am well-versed in working with E-Commerce web applications, serving both B2C and B2B purposes across diverse domains, including Retail and IT.

My expertise also extends to the development of Test Plans and Test Cases tailored to various software testing scenarios. I am experienced in Agile/SCRUM methodologies and have been an active participant in sprint demos.

In the realm of software testing, I possess significant experience in various categories, such as Sanity Testing, Smoke Testing, Functionality Testing, Performance Testing, Volume Testing, Unit Testing, Integrated Testing, System Testing, Positive and Negative Testing, Security Testing, and Regression Testing. My testing activities encompass Web-Based and Client-Server applications.

I have undertaken pivotal roles in end-to-end data migration, overseeing tasks like leading, designing, and executing data migration projects. Maintaining the Test Matrix and Requirements Traceability Matrix has also been part of my responsibilities.

Moreover, I have engaged in Unit, Integration, System, Positive and Negative, Configuration, Volume, Black Box, and Functional testing. I am skilled in creating and managing Requirement Traceability Matrix (RTM) to accommodate changes in line with the evolving needs of a project.

My proficiency extends to designing test assignments and generating various test status reports through tools like Quality Center/ALM.

I possess in-depth knowledge in creating and maintaining business and functional requirement documents, use case documents, and specifications, as well as business and system process workflows. I have extensive experience in Quality Assurance, covering all Testing Phases, including Feature/Functional, Integration, and User Acceptance Testing.

I am a team player who can collaborate effectively and assume leadership roles as required by the project's demands.

Furthermore, my communication skills, both verbal and written, are excellent, as demonstrated by my ability to create business presentations, documentation, reports, and technical specifications..

Professional Experience

Client: Koddi November 2021 – Present

Salesforce Administrator/ Business Analyst

I collaborated with initiative leads, product teams, technical leads, architects, subject matter experts, developers, technical support groups, and test teams to deliver value to the business.

Working within an Agile environment, I played an active role in Iteration planning, Sprint Review, Lessons Learned, and addressing roadblocks.

I gathered business requirements and documented an approved set of requirements as Epics, Features, and user stories using the JIRA tool. These were made available to both technical and non-technical teams, facilitating enhancements and the scaling of existing and new products.

I utilized the JIRA bug tracking tool to report application bugs and requests for enhancements, engaging in discussions with developers to resolve technical issues.

I created multiple artifacts, including the Business Requirement Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM), Project Overview, and User Guide.

To assess the compatibility of the existing system infrastructure, features, and functionality with the new business design, I performed Gap Analysis, employing the "As-Is" and "To-Be" methodology.

I was involved in EDI X12 validation, utilizing data mapping techniques. This involved creating process flows for EDI X12 837 P/I/D and 835 rules within the claim processing module.

I worked with SQL Server to query databases, extracting data based on specific conditions for analysis and manipulation using Excel to draw conclusions.

SQL objects such as tables, views, joins, and stored procedures were created to meet client requirements.

Basic SQL queries were designed and implemented for QA Testing and Report/Data Validation.

I monitored the project's progress and obtained sign-offs from the Business, System Development, and Quality Analysis teams.

I addressed data mapping issues occurring between various source systems, staging areas, and data marts.

I provided assistance to end users and IT staff in leveraging data to meet informational and reporting requirements, as well as in the implementation and utilization of SQL.

I established source-to-target mappings for multiple sources, from SQL server to Oracle.

I aided the product owner and the team in effectively estimating and prioritizing various user stories and sub-tasks associated with each feature, employing techniques like T-shirt sizing, Planning Poker, and the Moscow method to prevent issues during the sprint.

I created various UML and BPMN diagrams, including business process flow diagrams, functional flow diagrams, and cross-functional diagrams using MS Visio to gain a better understanding of master data and the business process flow.

I reviewed test cases for QA and conducted both happy path and unhappy path testing to enhance the User Experience.

Symphony Wireless July 2016 – November 2021

Business Analyst

I actively participated in collecting user requirements and system specifications, which were used to create the Business Requirements Document.

It was my responsibility to collaborate with the multifunctional development team, assessing potential system solutions. I regularly consulted with internal teams to provide updates on the status of application development projects and new project proposals, all while managing identified risks.

I engaged in Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs) and development teams, where I documented functional business requirements in the form of product backlogs within JIRA.

I generated User Stories, the Business Requirement Document (BRD), and Functional Requirement Document (FRD).

I identified the key stakeholders and developed Use Case Diagrams and business flow diagrams using MS Visio.

I crafted Data Flow Diagrams (DFDs) and Entity-Relationship (ER) Diagrams for database modeling, and I created web-page mock-ups using MS Visio, seeking approval from analysts and customers.

Transforming user requirements into Functional Requirements Documents (FRD) and Non-Functional Requirements Documents (NFRD) was part of my role. This enhanced the development team's understanding of application requirements, and I efficiently managed changes to these specifications.

I acted as a resource, explaining how the upgraded system executed core business functions for both the Development and Quality Assurance (QA) teams, ensuring timely and effective implementation.

I closely collaborated with implementation and testing teams to design and implement robust solutions aligned with client requirements.

I produced detailed Use Cases, Use Case diagrams, Workflows, Wireframes, and an SRS (Software Requirements Specification) template to support the SRS document.

I conducted assessments of workflows, analyzed process diagrams, and performed gap analyses to derive requirements for enhancements to existing systems.

HP Quality Center was employed for reviewing test cases and resolving defects.

I crafted use-case scenarios and storyboards in MS Word and MS PowerPoint to enhance the visualization of the application, managing them through Rational Requisite Pro.

I prepared Weekly and Monthly Project Reports, along with Minutes of Meeting (MoM).

I defined frameworks for application development and assessed areas for improvement.

Northwell Health June 2014 – June 2016

Business Analyst

I actively engaged in Requirements Elicitation, collaborating with Users, Designers, Developers, Project Managers, and Subject Matter Experts to gain a deeper understanding of Business Processes and enhance their efficiency.

Functioning as a conduit between end-users, product management, and development teams, I meticulously gathered and documented user requirements, subsequently transforming them into user stories.

My responsibilities extended to the thorough review and upkeep of various requirements documents, including the Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Case Specifications, Systems Design Specification (SDS), Requirement Traceability Matrix (RTM), and testing documents.

Conducting GAP analysis and data analysis, I culminated in the creation of a source-to-target data mapping document, complete with valid transformation logic for data transfer from external systems to our existing data warehouse. This document was an invaluable resource for assisting QA teams during testing.

In the realm of the ETL process, I diligently ensured data quality by conducting Audit and Control Validation Checks, encompassing elements like File Name, File Size, Balance Amount, Arrival Check, Duplicate File Check, and Missing File Check.

For the validation of master data sets across various test scenarios and ETL batch testing, I harnessed the power of SQL Queries, skillfully employing a range of operations, including select, where, like, order, and joins, thus ensuring both consistency and performance.

I undertook comprehensive data analysis of information sourced from external channels. The transformed data was then thoughtfully presented to key business stakeholders, assisting them in making well-informed policy decisions.

In managing the software development life cycle and workflow, I effectively utilized Jira to plan, track, and report progress.

Quality assurance, system integration, and User Acceptance Testing (UAT) were meticulously executed to ensure the alignment of the client's requirements.

I assumed responsibility for application maintenance, attentively overseeing access permissions, data verification, user assignments, and change management.

I remained dedicated to delivering excellent customer service, efficiently addressing and professionally resolving internal issues with a consistently positive attitude.

I took an active role in facilitating various Scrum ceremonies, including backlog refinement, daily stand-ups, sprint reviews, retrospectives, sprint planning, and Program Increment (PI) planning.

In close collaboration with product owners, I provided valuable support in maintaining the backlog, prioritizing tasks, and crafting stories that accurately reflected consumer needs.

I maintained an open line of communication with the Program Manager, ensuring the alignment of project goals and requirements within predefined timelines.

To enhance effective project management, I expertly configured JIRA boards for teams, allowing for the efficient planning, tracking, and organization of features, epics, stories, and tasks.

Throughout daily stand-up meetings, sprint planning, backlog grooming, and retrospective sessions, I worked closely with the Product Owner, facilitating discussions, contributing to decision-making, resolving conflicts, and ensuring the successful delivery of committed work goals.

I played a pivotal role in offering invaluable support and guidance to the Product Owner in grooming and maintaining the product backlog.

Educational Details:

Salesforce Certified Administrator

Bachelor’s in Science

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