Kitchen Staff Customer Service
Resume:
JOEL
DOWDEN
**********@*****.***
West Lafayette, IN 47906
CONTACT
Ambitious individual seeking to
utilize excellent communication,
interpersonal and organizational
skills to complete tasks as well as
multitasking skills. Have an aptitude
for technology and reliable with a
good work ethic and the ability to
quickly adapt to new tasks and
environments.
CAREER OBJECTIVE
Kitchen Manager
LePeep Restaurant, West Lafayette, IN
Kitchen Staff/EXPO/Server
Eleventh House, Lafayette, IN
Contractor/Landscaping
Smart Diggs, Lafayette, IN
EXPERIENCE
May 2022 - June 2023
• Implemented cost-saving measures to reduce overhead expenses. Supervised and coordinated kitchen staff to maintain productivity and efficiency.
•
Observed safe temperature storage of all food products to prevent
• spoilage.
Negotiated with vendors to obtain the best prices for ingredients and supplies.
•
• Responded promptly to issues with customers and food preparation.
• Scheduled employee calendar, keeping shifts properly staffed. Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times.
•
May 2021 - May 2022
Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment.
•
• Helped with setting up and breaking down of the kitchen each day. Assisted with preparation of meals in accordance with recipes and dietary requirements.
•
Ensured all food was cooked properly and served at correct temperature according to health guidelines.
•
• Stocked any food deliveries in the appropriate areas. March 2020 - May 2021
Maintained detailed records of expenditures, invoices and other financial information related to each project.
•
Worked directly with clients to identify workflow, communication and other customization requirements.
•
Utilized problem-solving skills to quickly resolve conflicts among
• team members.
Established strong relationships with subcontractors to ensure high quality results within budget constraints.
•
Collaborated with team members to ensure quality control standards were met on all projects.
•
Barista
Starbucks, Lafayette, IN
Cashier
Walmart, Monticello, IN
Assisted team members on ongoing follow-up for reports and deliverables.
•
Coordinated with vendors to ensure timely delivery of materials
• needed for projects.
February 2018 - June 2020
Presented and explained drink menu, answering questions to educate customers.
•
Sold and served baked goods and miscellaneous food items, increasing company revenue.
•
Maintained clean and healthy environment by following proper
• safety and sanitation regulations.
Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
•
Ensured compliance with local health codes during daily operations within the cafe environment.
•
Showed aptitude in multitasking multiple orders at once while
• maintaining accuracy in product quality.
Provided exceptional customer service by anticipating customer needs before they arise.
•
Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
•
• Trained new baristas on proper coffee preparation techniques. Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
•
Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
•
August 2015 - September 2018
• Provided efficient and courteous service to customers. Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
•
Operated cash register and accurately processed payments, returns, and exchanges.
•
Assisted customers with locating items throughout the store when
• needed.
• Used POS system to complete purchases for customers. Provided customers with product information and responded to inquiries courteously and promptly.
•
Utilized problem solving skills to effectively handle difficult
• situations.
Ensured compliance with all company policies related to cash handling procedures.
•
Performed opening and closing duties such as counting money,
• balancing registers and reconciling discrepancies.
• Resolved and de-escalated issues to address customer concerns. GED
LARA, Lafayette
Some College In Business
IVY TECH, Lafayette
EDUCATION
SKILLS
• Room Preparation
• Verbal and Written Communication
• High-Volume Dining
• Safe Food Handling
• Customer Service
• Menu Planning
• Disciplinary Action
• Employee Scheduling
CERTIFICATIONS
• Food Handler Certification
Contact this candidate