Human Resources Customer Service

JA’QUELA WRAN

Yorktown, VA *****

305-***-**** ***********@*****.***

OBJECTIVE

Talent Acquisition

The ability to continuously and effectively communicate and diversify my knowledge, skills and abilities within the wheel of human resources and management personnel to determine how to best serve the needs of the organization, and interviews potential employees to determine their skills, abilities and eligibility. CERTIFICATIONS/SKILLS

Performance Management

Recruitment and Retention

Negotiation

Success Planning

Critical Thinking

Customer Service

Employee Relation s

New Hire and Onboarding

Interpersonal Skills

Problem Solving

Communication

Critical Thinking

EDUCATION

Ridgeview High School – Columbia, South Carolina Grad – June 2010 P ROFESSIONAL E X P E R I ENCE

Smithfield Food-Smithfield, VA May 2022-Present

Talent Acquisition/ HR Coordinator (Contractor)

Assisting over five Smithfields Foods facilities with recruiting, screening and interviewing applicants.

Generated over 400 offer/ confirmation email letters to qualified applicants.

Calling applicants who have applied through the ATS; extending verbal offers and scheduling pre-employment drug and background screenings.

Scheduling new hire orientation.

Providing customer service.

U.S. Army-Fort Eustis, VA July 2018 – April 2022

Recruiter/ Talent Acquisition Specialist

Awarded for being the top retention and recruitment leader, meeting quota ever quarter.

Sourcing, recruiting, screening and in interviewing candidates.

Instructing new recruits on the army values, standard and overall mission of the company.

Training, leading and developing professionals.

U.S. Army-Fort Eustis, VA May 2016 – June 2018

Human Resources Manager

Processed, verified and maintained personnel related documentation, staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves and absences.

Conducted weekly new hire orientation briefs, reviewing and determining benefits and eligibility for each Soldier.

Trained, lead and developed human resources personnel; cross trained each human resources representative. U.S. Army-Fort Sill, Oklahoma April 2011 – April 2016 Human Resources Specialist

Administered customer service support by telephone, email correspondence and self-serve.

Providing, processing and tracking over 600 active and in-active files.

Performed typing and clerical duties; answered telephones, email correspondence.

Conducted quarterly audits and performance evaluations.

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