PROFESSIONAL ©

SUMMARY

SKILLS

WORK HISTORY

Rachael Harkness

© Monigomery, A.36117 XS 334-***-**** <1 rachaehichole1961@hotmailcom

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote

‘organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact

‘company success.

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions.

ready to tackle any iy with and attitude.

‘outstanding verbal communication, writing and time management skills.

‘* Project Management ‘© File and Data Retieval Systems

1+ Inquiry Response © Stan Training

‘© Oral and Witing Communication © Multi-Tasking Stat

‘= Front Office Management ‘Making Appointments

© Coaching and Training + Patient Correspondence

‘© Exceptional Customer Support © Documentation

FRONT OFFICE MANAGER 10/2020 to CURRENT

‘Alabama Orthopedic & Sports Medicine

‘Answered Mult-tine phone system

‘Scheduled New & Follow-up Patient Appointments

‘Checked patents In and Out using medisys & EHR, U.S.A, Verified al Insurance & Referrals

Developed procedures to establish accurate and organized check-in and check-out processes.

Maintained postive customer relations by addressing rablems head-on and implementing successful corrective

‘actons

‘+ Evesied employee performance and conveyed constructive feedback to improve skis.

RECEPTIONIST 112***-**-******

‘A0sM

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