James Thomas

*** ******** **

Mebane, NC *****

Phone: 336-***-****

eMail: ad0t0a@r.postjobfree.com

• IT planning, designing & implementation of Cloud Native Architecture. Building Micro- services that promote flexibility, scalability, cost-effectiveness & fault isolation. Building Container & Orchestration Platforms (eg: Docker, Kubernetes) to make agile applications portable & facilitating scalability, handle tasks like service discovery, load balancing, scaling, self-healing, & rolling updates. DevOps practices & CI/CD pipelines.

• Possesses technical expertise, customer relationship management, personalized approach with consistent effort & dedication, and problem-solving skills to ensure the successful implementation, deployment, ongoing support and building a foundation of trust, and ensure that Customers feel valued and supported throughout their journey. This strong relationship fosters customer satisfaction, loyalty, and long-lasting partnerships/drive revenue growth.

• Hands on experience with Open Source Technologies (understanding of the broader open source landscape, tools & frameworks, etc.), Troubleshooting, Issue resolution, Integration & Customization, Security & Compliance, Collaboration, etc. DevOps tools & Technologies to increase software delivery speed, improve quality, reduce time-to-market, enhance collaboration, and foster a culture of continuous improvement to enable Organizations to deliver software more efficiently, respond rapidly to changes, & provide a better overall experience.

• Experience with Cloud Computing Technologies (Azure/Amazon-S3/Google Cloud/Dell- EMC/Wasabi), AI, Machine Learning - SOA, application servers, middleware, enterprise application integrations, databases, security, performance & scalability. SPDK NVMe over Fabrics -RDMA & TCP transports (Ethernet, Infiniband or Fibre Channel), RoCE (RDMA Over Converged Ethernet or IBoE), RDMA over Converged Ethernet or InfiniBand over Ethernet -IBoE, Mellanox OFED -Open Fabrics Enterprise Distribution, FPGA, REST API.

• Experience with Open source Data Visualization & Exploration tools (Git, Grafana, Kibana, Kafka, Flink, Prometheus Operator, Fluent Bit DaemonSet, etc.) to rebuild the path to deep observability and security insights (with or without indexing) to monitor, analyze and detect patterns/anomalies in data.

• Provide technical leadership for the design, deployment and operation of IT Security management software and hardware devices (Firewall, Intrusion Detection, encryption systems, authentication and access control systems, network scanning and vulnerability assessment, etc).

• Strong ability to foster and build long-term relationships, alongside a passion for solving data related business problems. Have solid experience with resolving customer problems and boost customer loyalty and business profitability. Strong technical troubleshooting skills in a complex multi-platform system vendor environment. Understand the value of data to the consumer and can design and build technology to extract and deliver that value.

• Tailor & combine frameworks to best suit the needs of the Organization (SOA, ITIL, COBIT, Zachman, DevOps, TOGAF, IT-GRC, SIEM, DLP, IDS, IPS, Nessus, Archer, FISMA, FedRAMP, NIST, CVE, OWASP, IAM, SAML, Cybersecurity, AI/ML).

• Experience with supporting HPC (High Performance Cluster –Parallel File System) using Rocks Cluster packages (Ganglia monitoring system). TECHNICAL SKILLS

Cloud Platform (AWS, Azure, Google, Dell EMC, IBM, Wasabi), Cloud Native Architecture, DevOps Practices (CI/CD Tools, GitLab, Jenkins), Orchestration & Containerization

(Kubernetes, Docker), Elasticity & Scalability, VMWare, HyperV, NVMe, Lustre FS, HPC Cluster, SPDK NVMe, DPDK, Mellanox OFED, FPGA, RoCE, REST API, Dell, HP, SUN Enterprise Servers, IBM Power servers, EMC, NetApp, DISK ARRAYS. Operating System/Protocols/Software

RedHat Linux, CentOS, Debian, SuSE Linux, Scientific Linux, Ubuntu, HP-UX, SUN SOLARIS, AIX, Dell EMC Isilon Cluster, NetApp Data Storage, Databases (ORACLE, MySQL, Postgresql), BOURNE SHELL, Java, PYTHON, PHP, PERL, VMware ESXi, KVM, Windows Server, Novell eDirectory, NVMe over Fabrics, RoCE, Fibre Channel, Infiniband over Ethernet, AI/ML Powered data reduction, Containerized Deployment (Docker/Kubernetes), DHCP, RAID, SMB/CIFS, iSCSI, NAS, SAN, HTTP Web Services (Apache, IIS, etc), REST, SOAP, DCOM, CORBA, Amazon S3, Isilon OneFS, OCFS2, FDDI, TCP/IP, NFS, NIS, LDAP, UDP, PUPPET, LACP Port Bonding & Trunking, CISCO Nexus, Openflow, SDN, NFV, F5 Big IP GTM & LTM. WORK HISTORY

Apr 2022 – Present -Sr. Customer Support Engineer, Vast Data, RTP, NC. Vast Data is a software-defined storage platform that uses a range of technologies to deliver high-performance, scalable and cost-effective storage solutions. Responsible for providing remote technical support for Vast Data enterprise customers worldwide. Initiate triage and potential resolution of all new issues submitted by customers. Proactively outreach to customers and address alerts received from the Vast monitoring/Call home service. Remotely troubleshoot and resolve complex product and customer environment issues. Provide in depth technical resolutions for customers and other customer facing teams. Proactively keep customers updated of their issue while investigating and working in conjunction with Engineering. Contribute to technical knowledge base on a regular basis. Work closely with engineering, product management and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements and industry best practices. Work directly with Customers to deliver an exceptional customer service experience and be able to represent Vast.

Vast Cluster, VMWare, Microsoft Azure, Amazon Cloud, Networking, NFS, CIFS, iSCSI, Unix/Linux/Windows server, NVMe over Fabrics, RoCE, Fibre Channel, Infiniband over Ethernet, AI/ML Powered data reduction, Containerized Deployment (Docker/Kubernetes), TCP/IP, NFS, SMB, REST API, Enterprise level Directory Services, Authentication, LDAP, Active Directory, KRB.

Oct 2019 – Apr 2022 -Sr. Customer Support Engineer, Nasuni, RTP, NC. Nasuni is a cloud-native file services platform that provides scalable and efficient storage solutions for enterprises. It combines on-premises hardware and cloud storage to create a global file system accessible from any location.

Responsible for providing remote technical support for Nasuni enterprise customers worldwide. Initiate triage and potential resolution of all new issues submitted by Nasuni customers. Proactively outreach to customers and address alerts received from the Nasuni monitoring service. Remotely troubleshoot and resolve complex product and customer environment issues. Provide in depth technical resolutions for customers and other customer facing teams. Proactively keep customers updated of their issue while investigating and working in conjunction with Engineering. Contribute to technical knowledge base on a regular basis. Track and maintain all updates and customer communication through Salesforce case management system. Work closely with engineering, product management and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements and industry best practices. Work directly with Customers to deliver an exceptional customer service experience, and be able to represent Nasuni.

Global File System, Caching & Synchronization, Cloud Storage backend, File deduplication & Compression, Data Encryption & Security, Continuous Versioning & Snapshots, Centralized Mgmt, High Availability & Disaster Recovery.

VMWare, Microsoft Azure HyperV, Amazon Cloud, Google Cloud, Networking, NFS, CIFS, iSCSI, Unix/Linux/Windows client server, Mac OS, TCP/IP, NFS, SMB, HTTP, FTP, Network packet capture and analysis, tcpdump, ftrace, strace, wireshark, gdb, Enterprise level Directory Services, Authentication, LDAP, Active Directory, KRB. Oct 2015 – Oct 2019 -Sr. Customer Support Engineer, Dell EMC, RTP, NC. Dell EMC’s Isilon is a scale-out Network-Attached Storage (NAS) platform designed for managing and storing large volumes of unstructured data. It provides a highly scalable and high-performance storage solution that caters to the needs of enterprises and organizations with vast data storage requirements.

Responsible for providing remote technical support for Dell EMC Isilon enterprise customers worldwide. Day-to-day activities include diagnosing and resolving system problems, being a remote resource for complicated deployments and building internal knowledge base articles for future interactions. Work closely with engineering, product management and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements and industry best practices. Work directly with Customers to deliver an exceptional customer service experience, and be able to represent Dell EMC with the highest level of professionalism. Obtained 4 Isilon Storage Specialist Certifications including Information Storage Associate. Dell EMC ISILON OneFS Cluster, Unix/Linux/Windows client server, Mac OS, VMware, TCP/IP, NFS, SMB, HTTP, FTP, Hadoop, Network packet capture and analysis, tcpdump, ftrace, strace, wireshark, gdb, Enterprise level Directory Services, Authentication, LDAP, NIS, AD, KRB. Jul 2002 – Oct 2014 -Solution Architect/Manager, NISS, RTP, NC. Responsible for planning, analyzing, designing, implementing, and maintaining NISS & SAMSI infrastructure that will provide a comprehensive and proactive computing environment for the Directorate, Postdocs & University Visitors and integrate wisely with the Institutions’ standard security policies. Provide proactive support solutions that enable both Institutions to achieve operational excellence. Conduct research and evaluate network technology and recommend purchases of network/systems.

Also responsible for maintaining Firewall, Router, Switches, DNS, NFS, NIS, Web, List Servers, VMware, ESXi, eMail Servers, Security System, SMB, Database, Win Server, TCP/IP, Ethernet, FDDI, LAN, WAN, DMZ, TCP Wrappers, performing backup operations, end-user support, installing/configuring/updating operating systems, software & patches, setting up security on the servers and network, writing scripts, kernel configuration, setting up new servers, capacity planning for hardware, budget, etc., help develop/modify new/existing software applications. Was responsible for writing functional detailed design specs as well as responding to requirement documents and system level test plans, determining technical objectives, design changes to processes and products, collaborates well with other members within the group, representing organization as principal customer contact, significant contributor to organizational goals and objectives.

System Environment

Red Hat Enterprise Linux, Ubuntu Linux, Debian, SuSE Linux, Scientific Linux, SUN SOLARIS, AIX, ORACLE, Windows Server, NFS/NIS/CIFS, DNS, VMware, KVM Virtual Machines, Windows Server, CISCO, Juniper, SonicWall, CISCO IronPort, IP Telephone System, SAS, JMP, Mathematica, MPlus, SPlus, Layer 2 & Layer 3, DHCP, RAID, SMB, NAS, SAN, HTTP Web Services, REST, SOAP, DCOM, CORBA, Amazon S3, Isilon, OCFS2, FDDI, TCP/IP, NFS, iSCSI, LDAP, NIS, UDP, IP, etc.

Nov 1993 – Jun 2002 Developer/Project Manager, Nortel Networks, RTP, NC. Responsible for installing, configuring and supporting DNS, NFS, NIS, CDE, Web Servers (IIS, Apache), troubleshooting across the network, TCP/IP, Ethernet, FDDI, SendMail, Postfix Mail, TCP Wrappers, List Servers, performing backup operations (Netbackup, Omni), end-user support, installing/configuring/updating operating systems, softwares & patches, setting up security on the servers and network, writing shell scripts, kernel configuration, creating/repairing file systems, creating device swap and file system swap spaces, installing/configuring Storage Disk Arrays, Fiber Channels, setting up new servers & workstations, capacity planning for hardware/software/licenses, help develop/modify new/existing software applications, and have been supporting the following projects:

Set up and managed 34 Oracle Database Servers across the regional locations in the US and Canada for this project. Also set up Application Servers for BELL ATLANTIC, MCI TELECOMMUNICATIONS, GTE SOUTH, NYNEX, SOUTHERN BELL, SPRINT, etc. Telephony Companies.

System Environment

HPUX, Red Hat Linux, Debian, SuSE Linux, SUN SOLARIS, AIX, ORACLE, Windows Server, NFS/NIS/CIFS, DNS, VMware Virtual Machines, CISCO, Juniper, IP Telephone System, LAYER 2 & Layer 3, DHCP, RAID, SMB, iSCSI, NAS, SAN, HTTP Web Services, FDDI, TCP/IP, LDAP, UDP, IP, etc.

EDUCATION

Master of Science in Mathematics, University of Bombay, India. Bachelor of Science, University of Kerala, India.