Paula Clark

*** **** ******

Bakersfield, CA ****1

Phone: 818-***-****

Email: ad0sxo@r.postjobfree.com

SUMMARY

Dependable team player, organized professional with excellent customer service skills, paying close attention to detail, seeking a cashier/ stocker or customer service position where I can utilize positive in- teractions with customers.

SKILLS

Performed front and back office duties such as checking in patients by cash register, answered phones, MD and patient scheduling, stocked shelves in and out of patient rooms, provided excellent patient care resolved patient questions and concerns in a very detailed manner, kept rooms clean, followed policies and procedures and performed other daily duties assigned.

WORK HISTORY:

Kaiser Permanente 2007 – 2021

Medical Assistant/Diabetic Case Manager

• Utilized organizational and analytical skills to manage high

• volume front and back-office responsibilities associated with

• patient care visits, managed daily accurate receipt balance of cash drawer for patient check in and appointment scheduling.

• Demonstrated quality patient care to obtain vital signs, adminis- ter injections; perform cultures; EKG test, and prepare patients for exam or treatment.

• Assisted physicians with minor surgery procedures, prep patient and provide operative instructions while adhering to OSHA PPE safety requirements.

• Created monthly schedule for physicians and schedule patient ap- pointments.

• Ensured timely documentation of patient medical information in Health Connect.

• Demonstrated extensive interpersonal skills and professionalism while interacting with patients, families and physicians, in com- pliance with HIPPA policy.

• Recognized with commendations for providing quality patient care services.

• Case managed diabetic patients, catering to their dietary needs, informed of medication adjustments, large case volume handled by phone.

Randstad at Nissan USA, Inc. 2004 - 2006

Regional Case Specialist

• Served as quality assurance liaison between dealerships and cus- tomers regarding warranty vehicle repair concerns.

• Conducted thorough investigation required to resolve vehicle and customer service demand issues.

• Researched and gathered documents relevant to the provisions of the Lemon Law in preparation for arbitration and litigations by management.

• Demonstrated excellent decision-making and interpersonal skills by managing and resolving complex customer service demands in a time sensitive environment.

• Awarded for professionalism, as well as Top Regional Case Manag- er and quality customer service.

Riverside County Sheriffs Department 2001 - 2002

Administrative Assistant

• Provided administrative support for 20 employees in the Internal Affairs and Personnel Departments.

• Utilized multi-task skills to manage high volume of information inquires involving confidential records and coordinated officer involved disciplinary action meetings for law enforcement manage- ment staff.

• Processed and maintained confidential case sensitive background applications and criminal files.

• Ensured integrity of departmental database by thorough, timely and accurate data entry.

General Telephone and Engineering (GTE) 1970 - 1999 Customer Care Advocate

• Collaborated with Technical Support and Central Office staff to research and resolve customer telephone repair issues.

• Coordination of service level goal plans for department.

• Utilized database skills to process service orders.

• Facilitated numerous department meetings to provide staff with policy and procedure revisions.

• Consistently demonstrated knowledge, skills, abilities and behav- iors necessary to provide superior and culturally sensitive ser- vice to the customer.

• Recognized with commendations for excellent customer care ser- vice.

EDUCATION:

Concorde Career College, North Hollywood, CA

Medical Assisting, 2007 Graduate with Honors (3.83 cumulative GPA) Ventura Technology Development Center, Ventura, CA Business Administration, 2000 Graduate/Certificate

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