Carlicia Oliver

I am currently employed at United Parcel Services, working as an outbound employee part-time. In the meanwhile, I am looking for a full-time; in which the company is hiring for permanent positions. As well as, when employer does get in good with job that there will be lots of opportunities to advance within the company I would describe myself to be a very hardworking and determined individual. I am very skilled in many different activities and a well-rounded person. I work in a fast pace and like to get things done on time and accurately. I am also a very organized individual who has excellent written and oral communication skills combined with a great personality. Willing to relocate: Anywhere

Authorized to work in the US for any employer

800 Faith Street NE Palm Bay FL, 32905 Mailing Address: P.O. Box 60895 Palm Bay FL, 32906 321-***-**** ad0sxa@r.postjobfree.com

WORK EXPERIENCE

EBay Enterprise — Overnight Stocker

Walmart — Overnight Stocker

Devereux — Direct Care Professional

11/2012 to 02/2013, Melbourne, FL

• Respond and resolve customer service inquires and issues via telephone, live chat, and email

• Place, track and close orders through order ful llment system

• Follow-up with customers regarding outstanding order issues

• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback

• Excellent customer service skills with calm, friendly telephone demeanor

• Ability to calmly and clearly communicate with customers and other call center representatives

• Previous experience in customer service, retail, or call center environment 03/2014 to 10/2014, Melbourne, FL

• Sort out received items and make piles according to types of materials

• Transport freight to the sales oors after sorting and ensuring that su cient quantity has been delivered

• Ensure that any excess materials are placed in storage rooms

• Handle stock inventory and make sure that it is accurate by rechecking it

• Stock shelves with items by making sure that items are brought forward

• Clean and dust items and shelves

08/2015 to 06/2016, Viera, FL

Lowes Home Improvement — Receiver/Stocker

Circles Of Care — Mental Health Tech

• Personal hygiene and Laundry (washing,folding, and etc.)

• Chores and Room Care

• Peer Interaction and Socialization (i.e. appropriate social interactions, practicing taking turns and working with a team member)

• Meal Preparation

• Recreation activities

• Assist in School Work

• Medication Administration

06/2016 to 07/2019, Melbourne, FL

• Unload Trucks

• Stock Empty Shelves

• Make Sure All Cross-Docks and Special Orders are on Truck

• Taking pallets to its departments

• Cleaning receiving before and after shift

• Marking paperwork that comes with truck

• At end of the week do recycling

• Being friendly and professional, and responding quickly to customer and associate needs.

• Ensuring merchandise is stocked and presented appropriately for customers.

• Engaging in safe work practices and encouraging others to do the same.

• Requires late evening, night-time, and early morning availability any day of the week.

• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. 09/2019 to 01/2020, Melbourne, FL

Observe patients’ behavior, listen to their concerns, and record their condition Lead patients in therapeutic and recreational activities Give medications and other treatments to patients, following instructions from doctors and other medical professionals

Help with admitting and discharging patients

Monitor patients’ vital signs

Help patients with activities of daily living

Monitor patients’ behavior and location in a mental healthcare facility Help patients with their daily living activities, such as bathing and dressing Keep facilities clean by doing tasks such as changing bed linens Participate in groupactivities

SourcePoint — Loss Mitigation

United Parcel Services — Reloader/Smalls Bagger/Sorter/Outbound(Preload/Package Handler) EDUCATION

Melbourne High School — Standard Diploma

Everest University — Medical Assistant

Seminole State College — Associate

Post University — Bachelor Degree In Science Management 08/2020 to 03/2021, Palm Bay, FL

Describe a third party helping a homeowner, a division within a bank that mitigates the loss of the bank, or a rm that handles the process of negotiation between a homeowner and the homeowner's lender. Loss mitigation works to negotiate mortgage terms for the homeowner that will prevent foreclosure. These new terms are typically obtained through loan modi cation, short sale negotiation, short re nance negotiation, deed in lieu of foreclosure, cash-for-keys negotiation, a partial claim loan, repayment plan, forbearance, or other loan work-out.

All of the options serve the same purpose, to stabilize the risk of loss the lender (investor) is in danger of realizing. 08/2019 to Present, Palm Bay, FL

Load packages into delivery trucks.

Adhere to company safe package handling standards at all times. Unload trucks as they arrive and ensure packages are stored correctly. Always follow proper postal routing guidelines.

Operate mechanical equipment to move larger package shipments. Lifting packages up to 150 lbs. from head sorter and assembly line. Sort totes from large packages, small packages and envelopes while making sure assembly Following packing label to ensure parcels are on the correct trucks Always following safety guide lines for lifting.

Monthly quizzes about safety, lifting, loading and breaking jams. Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging. Coach and assist newly hired coworkers in packaging, loading, unloading safety, and navigation protocols. Demonstrate quality training by developing methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials. Unload truck by putting boxes on to conveyor properly so scanner can scan item. Sort boxes by color code, zip code, and area code to different conveyors. Load UPS trucks by sorting its number code to the correct area.

08/2009 to 05/2012

03/2015 to 06/2015

Attended University to receive my Medical Assistant Certi cation, but school I was attending ended up getting shut down. 08/2016 to 02/2018

Attended Community College to receive my Associate Degree in General Nursing/Construction. 08/2018 to 05/2019

SKILLS

Forklift Certi ed · Order Picker Certi cation · Cherry Picker Certi ed · Narrow Isle Reach Truck Certi ed Forklift · General Labor · Loading · Order Picker · Shipping Receiving · Warehouse Associate · Maintenance · Customer Service · Moving · Narrow Isle Reach Truck · Warehouse Experience · Medical Experience · Order Puller · English · Math · ICD-9 · Detailing · Order Ful llment · CPT Coding · Patient Care · Live Chat · Scheduling · Medical Coding · Medical Billing · Logistics Operations Experience · Packaging · Vital Signs · Phlebotomy · Medical Records · EMR Systems · Administrative Experience · Typing · Microsoft O ce · Computer Skills · Insurance Veri cation · Pallet Jack · Electric Pallet Jack

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