Curriculum Vitae

Mr. Ishan Mungur

Executive Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Professional Summary

Managed team of 60 of professionals. Served as mentor to junior team members. Mentoring Leader for Marketing and Reservation, Front Desk department. Oversee Front Desk and Housekeeping Department. Managing Budget, training, Key inventory, inspecting rooms, working with Engineering Department on daily basis, responsible for taking care of guests complaints at property and online (Trip Advisor, etc. Cash Handling; manage a majority of daily operations with all departments to guarantee guest satisfaction. Assisted Project Manager on recent renovations to resort style pool and additional upgrades.

Billing and invoicing, collection calls, daily deposits, setting up new accounts of Direct Bills, filing, guests billing issues, credit card disputes. Award 2012 Operation Excellence Award. Also, earned Excellence award

EDUCATION

1996 Institution.–Diplomat in Hotel Hospitality& Computer Management Hotel System with Hotech

2005 – Front Desk & Reservation Up Selling

Course Certificate.

2003 – Delivering Outstanding Customer Service

with Rogers Training Center.

1992 – Certificate in Elementary Basic

Programming.

2000 – Certificate in “A vosPostesPret.Telehonez!

atTrouBiches Hotel 5star.

2003 – Delivering Outstanding Customer Service with Rogers Training Center.

2001 – Certificate in Hold the line with Beachcomber Training Accademic.2006 – Certificate Fire Fighting and Fire Prevention Registered by Mauritius Qualificaton Authority.

La Pirogue Hotel Flic en FlacMauritius

Experience in Hospitality Industry 1996 – 1997.

My first experience in the hotel industry working as waiter

and training Receptionist cum cashier opened my eye and increases

my Knowledge in the hospitality Industry.

Trou aux Biches Hotel 5 Star 1997- 2002.

Mauritius

Night Auditor

Veranda Hotel Grand-Bay2002 -2004.

Mauritius

Night Auditor / Night Manager

Labourdonais Caudan Water Front Hotel 2004-2010.

Mauritius

Duty Manager

Le Domaine de L’Orangeraie Resort& Spa2010- 2014.

La Digue Seychelles.

Front Office Manager

Riu Resort and Spa 2014- 2015.

Mauritius

Front Office manager

Le Domaine de La Reserve April to October 2016

Praslins Seychelles.

Room Division Manager

Oasis hotel, restaurant & Spa 12th May-11th Sept 2017

Seychelles Praslin

Reception Supervisor

Beach Villa October 2017 till present

Operation Manager

Praslin, Seychelles

Reference

Mrs Lorna Awake

Accomodation &Facilities Manager.

Le Domain de la Reserve Praslin.

Mobile:252-79-57.

Mr Jacque Confait

Owner & Manager of Beach Villa.

Mobile:252-75-77.

Duties:

Assisted the GM and managers with daily administrative tasks.

Organized the travel and accommodation arrangements for the group.

Typing, filing, answering telephone calls and ordering office supplies.

Worked in cooperation with other business departments.

Preparation of DMC’s contract correspondence and layout, then made

Maintained office and kitchen supplies & ensuring all areas are presentable.

Coordinated with front office for daily operation access control and parking permits for staff & visitors.

CAREER STATEMENT

“I feel that my greatest strengths are firstly my willingness to take responsibility for all the administrative duties within an office. Secondly my ability to quickly understand my

employers needs and goals, and thirdly my positive attitude

to dealing with any problems that I may come across.”

Supervised employees, delegated work and assigned tasks.PROFESSIONAL

Fire Safety Certificate

Advanced First Aid

English, Creole, Hindi &French Speaker

Professional

Dedicated to the job with a strong drive to succeed and a can-do attitude.

Strong listening and questioning skills.

Solid understanding of computer networking principles.

Ability to spot issues and opportunities before others.

Strong work ethic; self-starter; results orientated.

Able to handle sensitive and confidential situations.

Operating complex and standard office equipment.

Providing direction and guidance to all office staff.

Personal Acting with the highest ethical standards, and always treating others fairly & with respect.

An approachable & professional manner.

Contact this candidate