Customer Service Front Desk

Sheika Garrett

Memphis, Tennessee ***** • 901-***-**** • ad0sx7@r.postjobfree.com

Professional Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Medical Billing

Microsoft Excel

Microsoft Word

Microsoft Internet Explorer

Professional Networking

Apple macOS

Speaking

Microsoft Outlook

Department Coordination

Microsoft Windows

Problem Resolution

Work History

Coordinator, 11/2007 to 11/2023

TJX Companies – Southhaven, MS

Gathered and organized materials to support operations. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Inventoried and ordered office supplies to maintain availability of products. Coached employees through day-to-day work and complex problems. Sales Associate, 05/2004 to 11/2007

Gordmans – Southaven, MS

Contributed to team objectives in fast-paced environment. Met existing customers to review current services and expand sales opportunities. Built diverse and consistent sales portfolio.

Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Rotated stock and restocked shelves to maintain product availability and store appearance. Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers. Stocked merchandise, clearly labeling items, and arranging according to size or color. Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Engaged in friendly conversation with customer to better uncover individual needs. Used in-store system to locate inventory and place special orders for customers. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Front Desk Receptionist, 02/1998 to 04/2004

Hilton Hotels Corporation – Memphis, TN

Resolved customer problems and complaints.

Answered multi-line phone system and transferred callers to appropriate department or staff member.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Helped office staff prepare reports and presentations for internal or client-related use. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Collected room deposits, fees, and payments.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Routed incoming mail and messages to relevant personnel without delay. Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Associate Of Applied Business: Medical Assisting

Southeast College of Technology - Memphis, TN

President's List -Academic Honors

Professional development completed in Business Administration/Medical Office Technology Alpha Beta Kapaa National Honor Society

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