Customer Service Representative
Resume:
Angelica Noriega
Customer Service Representative
Contact
Atlanta, 30331
********.**********@*****.***
Objective
Customer Service Representative with over 10 years in telecommunications. Familiar with inbound and outbound calls, including sales, tech support, customer care, and collections. Friendly and energetic professional with outstanding communication skills and time management skills.
Education
Vista College 2016-2017
Killeen, Texas, 76541
Experience
June 2020-October 2022( Remote)
COAF SR. Coordinator • Customer Service • Capital One bank
• Assisted Customers with reinstating their vehicle by taking payment as well as informing them of our different options that we have for mitigation of repossession
• Operated different client systems tor request, figures, breakdowns, and clarifications for quote preparation.
• Managed high call volume during peak seasons
• Worked closely with other departments to achieve the best outcome for the client.
January 2020 March 2020 Boca Raton,Florida
Sales Representative •Retention Department Rep • Teleperformance
• Inbound Sales Agent who worked in the retention
department of a major cell phone company.
• Strived to retain customers as well as up-sale them new products the company offered.
•
October 2019- January 2020 Austin, Texas
Technical Support Tier 1 • Technical Support • Mood Media
• Leveraging the Knowledge Base to assist with the resolution of Issues.
• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem.
• Ensure service delivered to our customers meets
contractual Key Performance Indicator (‘KPIs’)
Key Skills
Communication
Profecient in Ubuntu Linux
Great Listener and Communicator
Empathetic
Goal Oriented
Resolution Seeker
Leadership
I have a Little Women’s Empowerment Group, where I teach young ladies moral princibles.
References
[Available upon request.]
Contact this candidate