Nekeshia Neblett

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Overnight work Excellent problem- solving skills, self- managed, grasp new concepts Disposal Processes Clerical Support Contract Law Staff Meetings Office Supplies and Inventory Special Projects Medical Registry Healthcare staffing Timekeeping Workflow Processes Administrative Support Office Organization Loan Modification Document Review Customer Satisfaction Identification Requirements Schedule Preparation Utility Customer Service Customer Relationships Processing Procedures

Work History

Newleaf Staffing - Staffing Coordinator/Timekeeping

02/2023 - Current

Handle staffing requests from clients via telephone, email and operating system communications

Communicate staffing needs to third party vendors to secure staffing coverage

Assist with staffing of healthcare professionals as directed by clients for advanced scheduling

Communicate changes to any pre-booked or pre-confirmed candidates as directed by clients

Order intake, order entry and reporting

Obtain availability from vendors related to their temporary healthcare staff

Match available staff based on clients scheduling needs in accordance with company Standard Operating Procedures

Coordinate smooth transition from orientation scheduling to monthly scheduling

Process weekly payroll

Interviewed, hired, and mentored over 100 new personnel and oversaw all staffing operations

Lancesoft - Department Support Specialist

02/2023 - Current

Performs variety of support functions to support department

Handle multiple projects and assist in compiling data, generating reports and data entry

Track down missing or outstanding bills through phone calls and sending email correspondence

Making sure all customer mail is rerouted correctly and addresses are updated when needed

Remain familiar with utility standard concepts, practices and procedures.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction

Created user accounts and assigned permissions

Developed and implemented preventive maintenance procedures

Utilized ticketing system to track customer requests and prioritize urgent needs

NotaryKeys - Notary Public, Signing Agent

01/2022 - 08/2023

Travel to meetings with clients to notarize various documents, mainly pertaining to Mortgage Loans

Customer Service Face to Face Interaction

Verify authenticity of Documents and Identification of signer

Deter fraud and Identity Theft

Affirm state of mind of participating parties

Record identification of agreement participants

Complete notarial certificate on all documents

Bear witness to documents/items in a safe deposit box

Maintaining notary journal

Administering oaths

Taking affidavits and statutory declarations

Handling loan documents, contracts, marriage certificates, and other legal documents

Handling and securing personal information of clients

Southern California Edison - Billing Resolutions Specialist

09/2019 - 01/2022

Evaluate and resolve customer inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the customer, Company, and/or the California Public Utility Commission (CPUC) in compliance with policies, procedures, tariff rules, and rates

Review and resolve customer issues with billing, often at the CPUC level, of an unusual or complex nature

Provide functional direction to other Client Solutions Representatives and customer telephone contact personnel

Make decisions and recommendations that are usually based on pre-established policy/ precedents, which may have moderate impact on Company's image and relationships with customers

Analyze billing for Rule 17, Net Energy Metering Concerns

Freshsource LLC, Fresh Source - Administrative Lead

11/2017 - 07/2019

Compile, Process and Analyze data

Process all Purchase orders

Maintain and manage Data base where are promotions are entered

Monitor Price changes, cost changes on all items represented

Process Sales reports

Set up new items for Principals

Research all billing and store level tag issues

Administrative Duties

Liaison between Principals, Vendor and Sales Managers

Analytical Support to Category Managers

Price Comparisons between competitors

Multitask multiple jobs with different vendors daily

Vons/Albertsons Division Office - Department Specialist, Price Specialist

04/2016 - 11/2017

Process and address all retail and cost changes

Insure integrity of all item price points

Utilize competitive pricing data for decision-making

Determine or coordinate pricing development for new both banners

Project Gross Margin impact of changes on request

Coordinate smaller projects as they relate to area of responsibility

Answer correspondence received by department

Gather data from various sources; prepare, analyze and review reports/audits

Balance the maximization of gross margins while limiting customer grievances about pricing

Review and/or compare information/data and makes determinations within defined guidelines which may require creating reports, graphs and data for comparisons

Maintain complex records and files, search and investigate information found in files

Post record and process departmental documents requiring specific knowledge of functional area

Respond to inquiries that require specialized knowledge of function to respond

Southern California Edison - CSR - Constant

08/2015 - 01/2016

Data Entry

Heavy Documentation

Strong attention to detail

High level of accuracy

Handling of very confidential and proprietary information

Processing up to 750 applications per day per duties assigned

Mail sorting

Gathering and providing information quickly and efficiently in order to update customer records and resolve telephone inquiries

Following up on calls and emails from customers in order to research and analyze accounts

Generate daily reports using excel, CRM, multitasking in very fast paced environment

Special projects

CARE Department, Process new applications, recertification's and verifications

United Health Group - Sr Customer Service Rep

03/2013 - 01/2014

Ensures quality customer service for internal and external customers

Responds to incoming customer service requests, both verbal and written to identify and assess customers' needs and solve problems systematically using sound business judgment

Resolve complex customer service inquiries

Partner with billing and eligibility department representatives to resolve complex customer service inquiries

Monitors delegated customer service issues to ensure timely and accurate resolution

Applies appropriate communication techniques when responding to customers, particularly in stressful situations

Informs and educates new customers regarding billing/invoicing set up an billing/payment process

Places outgoing phone calls to complete follow-up on customer service request as necessary

Establishes and demonstrates competency in eligibility, billing an receivable systems and associated applications

Implements customer service strategies and recommends related improvements

Maintains timely, accurate documentation for all appropriate transactions

Makes corrections and adjustments

Consistently meets established productivity, schedule adherence and quality standards

Proactively seeks to further develop billing and accounts receivable competencies

Keeps management abreast of all outstanding issues

Participates in load balancing

Addresses special projects as appropriate

Act as a resource for others

Southern California Edison - CSR

01/2012 - 03/2013

Processing up to 500 applications per day per duties assigned

Mail sorting

Gathering and providing information quickly and efficiently in order to update customer records and resolve telephone inquiries

Following up on calls and emails from customers in order to research and analyze accounts

Generate daily reports using excel, CRM, multitasking in very fast paced environment

Special projects

Toyota Motor Sales USA - Customer Service Rep

10/2009 - 10/2010

Handled 75-80 calls per day

Minor technical support for Toyota/Lexus Customers

Explained vehicle models, colors, etc

Assistance with owners' manual translations

Scheduled maintenance assistance

Logged customer complaints and forwarded to correct departments

Instructions on use of various features of vehicles

Rerouted misdirected calls

City Of Los Angeles - SERVICE REP

03/2008 - 04/2009

Dispatched calls to officers

Handled 60-80 calls per day

Differentiate between emergency and non emergency calls

Updated officer status via phone and computer

Handled highly confidential information

Provided additional information regarding suspects or person reporting

Updated locations for up to 60 officers at once

Access databases to provide support info to officers in field

Broadcast help calls for officers

Broadcast foot pursuits, vehicle pursuits, repair units and tow trucks for officers

Data entry into CAD System

Utilized Multiple Screens and Radio Frequencies

ad0sx2@r.postjobfree.com

310-***-****

Compton, CA 90221

Bold Profile

Skills

MS Word, Excel, Power Point

MS Outlook

Data entry alpha/numeric

Knowledge of CARE, CSS, IEE/MDM, CRM, Portal, CSRP, Microsoft Teams and Internet

Remote work

Documentation Skills

Digital Databases

Improvement Plans

Customer Inquiries

Recordkeeping Skills

Document Uploading

Document Scanning

Document Organization

Data Process Auditing

Status Updates

Staff Coordination

Time Tracking and Payroll Administration

Staffing

Staffing coordination

Education

07/1993

Centennial High School

Compton, CA

High School Diploma

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