Paul R Rygiel

Warrenton, VA ad0swy@r.postjobfree.com 571-***-****

COVER LETTER

Subject: Job Application

Dear Hiring Manager.

Job Position.

Due to security clearance lapse of 2 years, I have added a summary of earlier positions held during my career. Wanting to make a career change or find an IT position to have clearance investigation updated, I am looking at all possibilities.

As an experienced IT support person within the Intel community,

IT Support Position(s)

I bring a comprehensive set of skills that I believe would be valuable to the position domestically and abroad. In my latest role, I was hired as Windows Administrator. The position changed soon after to upgrade a legacy system and network. As a member of the Government Services Information Security team, I worked with a small group to ensure compliance with corporate and/or government policy standards, procedures and industry best practices. Summary of duties included managing program overseeing domain controllers, files servers, DNS, IIS and Exchange Mail server and addition of Hyper-V virtual servers. Other duties included maintaining log checks, user personal and email accounts. Backup and Recovery applied for disaster recovery. Monitoring of network(s), maintaining and replacing of system hardware and software implemented and documented working within government defined STIGS, while providing up to date documentation based on government policies.

Summary of Position Titles and Duties:

SKILLS

Duties

Total Years

Support Desk SME

-Work with Problem resolution tickets.

-Support Call Center

7+

Director of Project Administration / Network / Engineering

-Overall network monitoring (logs, etc.)

-Administer / Mitigate end user PC/laptop etc.

-Order, maintain/track HW, SW and Govt. Security regs.

4

Close Support Lead / Client office support

-Team leads for group of 400 end users – providing SW del / training.

-Problem resolution

5+

System Engineer

-Identify and implement customer IT based requirements.

10+

Windows Administrator

-Manage system accesses based on customer requirements via Domain / Access Directory.

12+

Systems Administrator

-Manage system accesses based on customer requirements via Domain / Access Directory.

12+

Program / Project Manager

12+

Requirements Manager

-Worked with Stakeholders, Offices, Developers and End-Users

-Identify requirements, document and report

8+

Configuration Manager

-Chaired and or Supported Review boards (IRB, ERB, RRB, etc.)

-Appointed JIRA administrator for APP access, product tracking.

8+

Database Management

-Work with users, Data Analysts etc for requirements on how to view large data tracking.

-Work with developers in design of databases, ie. IDMS/R, DB2 to web-based Apps.

-Work with Administrators on backup verification etc.

8+

Team Lead

-Team Title multiple times overseeing small teams (admin, developers etc.)

10+

Mainframe Sr. Operator

-Sr Op for IBM Mainframe Ops.

10+

Citrix Terminal Server Admin / App

-Lead implementing Citrix Server for limited bandwidth locations.

-Maintain Server / Accesses

-Field workstation/ App

2

IBM Maximo

-Admin role providing projects, programs and shared artifacts.

1

JIRA Administrator

-Build and provide initial Tracking app and accesses for different programs.

-Provide JIRA help to help configuration managers.

1

-

PRE – IT Career positions

Cleaning Company

-Office cleaning - night shift

2

Residential Carpentry

-Laborer / Journeyman

1+

Westpark Hotel (VA)

-Banquet Manager

-Provide oversight to banquet setup employees.

-Work with customers, hotel mgt for scheduling, payment etc.

-Provide support with kitchen, servers, and or runners for food delivery.

2

Baseball Coach / Player

-Played through high school, college and traveling teams

-Helped coach little league kids

15+

Upon your evaluation of my resume, you will note a period of almost 2 years from the work force, July 2020 until present. I decided to take a sabbatical at the time the Covid period started and try part time retirement. Looking to return to the work force as (Windows Admin / Program / Project Mgr. / Requirements, logistics, configuration management. My career has allowed me to be introduced to all aspects of information technology. From hands on field tech/engineer to project – program management. I have and will always continue to accept new challenges regardless of the role.

Respectfully,

Paul R Rygiel

Paul R Rygiel

Warrenton, VA * ad0swy@r.postjobfree.com 571-***-****

Profile

I graduated from George C. Marshall H.S. I worked jobs cleaning offices before moving onto a banquet managers position at Westpark Hotel for 2 years. Upon turning down a partial scholarship to George Mason University, I accepted an offer to play baseball for Valencia Jr. College in Florida. On year later I completed a federal background investigation job with full scope poly and started my career in intel. I have worked as a federal and contractor employee and have a good understanding of operating environments. This includes shiftwork, day shift to travel assignments as required.

I enjoy sports, music with instruments, fitness, cooking, movies and trying to stay up to date on the latest tech and medical and space travel.

Objective

To re-enter the IT work environment and gain sponsorship for clearances previously held within the areas of [ System Administration, Integration, configuration management, application testing, requirements and quality assurance, operations management, computer center systems monitoring, Experience in multiple areas of support over career with continued self-sought out training to maintain current skillsets to stay on pace with industry changes and standards to maintain customer requirements. My goal is to achieve.

Summary

Enthusiastic Technical Support Professional with extensive Enterprise IT background project and program management and customer support roles. Effective in identifying problem / resolution, application design, testing and documentation requirements for new and O&M programs. Have received award(s) providing application support resulting in millions of dollars saved. Achieved while implementing IC Comms Tracking App.

Accomplishments

•2015 - Has received numerous independent surveys results from end-users identifying, understanding customer issues, questions and concerns providing first line resolution in most cases.

•2007 - Received award from IC/CIO/DNI program. As Requirements manager / Project Integrator responsible for bringing customer requirement for secure application on JWCS from conception to completion on time, under budget and accredited.

•2001 - Received award and promotion identifying, testing and implementing CITRIX Terminal solution for customer dealing with limited bandwidth. Successful implementation exceeded customer expectations resulting in tripling of field requirements.

•1998 - Received multiple performance awards supporting network servers, printers and systems administration for levels Tier 1, 2 and 3 within customer sites overseas and domestic.

•2020 – Completed upgrade from Windows 7 to Windows Server 16 following government DCID guidelines for meeting STIG requirements.

Paul R Rygiel

Warrenton, VA * ad0swy@r.postjobfree.com 571-***-****

Experience

2017-2020 CenturyLink Inc. Program Director

•Senior Information Security Engineer – Administrator Level I-III support

Daily Duties – Program Director – overseeing Windows based contract. Monitor system and security logs, maintain-install approved government s/w update(s), maintain govt. STIG requirements, connectivity to multiple sites, backup and restore, Create, and maintain hw, sw, procedure documentation, Add/Del user accounts, Add/Del MS Exchange email accounts. Active Directory updates. Mitigate on site and mobile laptops.

•Member of the Government Services Information Security team responsible for delivering IT services and coordinating information assurance. To ensure compliance with corporate and/or government policy standards, procedures and industry best practices.

•Responsible for maintaining and securing MS Windows based servers with various roles based on security compliance standards.

•Other duties included overseeing program domain controllers, file servers, DNS, IIS web servers, Exchange Mail server and the addition of Hyper-V virtual servers.

•Daily items included regular security log checks, maintaining user accounts, email accounts, help desk, office and project management, accesses, performance monitoring while scheduling of system updates.

•Data Backups also monitored for user restoration and disaster backup and recovery.

•Additional monitoring of network systems, prepared and scheduled for replacement hardware/software. Maintaining government defined STIGS and identifying issues affecting system end users, working with customer security officers to allow Active Directory changes.

•Network / Office support for the program also includes implementation of anti-virus on network servers and workstations, limited scripting to install software changes etc.

•Maintaining SLAs for program applications, Data Transfers between networks, printers, network storage and firewalls.

2014-2017 General Dynamic IT Sr. Systems Administrator Information Desktop Support

•General Dynamic’s IT - Sr. Systems Administrator support (I – III Level)

Daily Duties – Tier 3 Help Desk Support

•Responsible for handling over 650 calls per week – closing initial calls 3 out of 4 calls. Providing Tier 1 – 3 IT solutions to all customer questions and concerns and outages.

•The job requires understanding of all government client and web-based applications – able to find and provide valid information to end-user customers.

•Have received regular surveys and customer generated notes to management regarding end-user approval –

•Duties include routing end-user submitted requirements to correct support office.

•Managing multiple IT requirement queues

•Completed daily customer requirements within a minimum amount of time.

System Engineer

•2012-2013 PG Tek Inc. Assigned to position as Database Manager

Daily Duties – Work with stakeholders and developers designing reporting tools.

•Working with small team to complete proof of concept for visual data analysis tool (Visual Links). Responsibilities included de-normalization of data from data sources like (MS access, excel docs, etc.) integrated using Visual Links tool to integrate data into My SQL database using canned or existing scripts.

•Supported Govt. program efforts to test analytical tools used for linking data sources across platforms.

System Administrator

•2011-2012 Dowless & Assoc - Sys Admin - Lead

•Responsible for overseeing multiple FOIA (Freedom of Information Act) standalone systems in support of all presidential libraries. Duties included maintaining existing windows 2003 server and 2007 workstations. Identify replacement hardware and software to maintain customer requirements. Maintain program software, (sql server, and Laser Fiche and Raid backup/recovery).

•Duties maintaining small internal intranet application managing a small virtual service network storing limited FOIA data.

•Supported FOIA office, managed MS sql database(s) created on presidential standalone systems. Duties included running canned sql scripts for reporting against sql data and backup logs.

•2010-2011 – Agilex Technologies – SharePoint Administrator

•Accepted Sys Admin position on small program working with MS Windows platform / MS SharePoint administrator duties.

Configuration Manager

•2010-2010 L3 - CM - Quality Assurance – Lead - Tester

•Added to duties to support Lotus Notes DOMINO application release – Newly awarded contract.

•Assigned as Task Lead supporting close support effort. Duties included oversight of 4–6-person team, providing updates to government lead and handling ad hoc requirements directly from customer.

•Task Lead for GCS office for Lotus Notes DOMINO team. Duties included testing of new Domino releases and documentation.

•2009-2010 ManTech Inc. - Configuration Mgr.

•Maintained CM documentation for multiple offices that includes SSP’s, SLA’s, MOA’s, etc.

•Chaired review boards as necessary

•Supported Tier 3 GCS office responsible for multiple boards, using support tools (JIRA, SRS Remedy and Customer Maximo (ESMT) to manage open tickets, requirements, and DR’s.

•2007-2008 Signature Consulting – Configuration Mgr.

•Assigned to new government contract as configuration manager responsible for base-lining engineering documentation into MS SharePoint repository.

•2002-2007 Everware Inc. Sr. Requirements/ Project Manager

Daily Duties – Requirements Mgr. – Track stake holder, end users and developers using MS Excel and Jira applications. Configuration Mgr. – chairing review board meetings, Project Mgr. – building, testing hw, sw from developers, provide training to end users, maintaining documentation, Liaison – move application and server to cleared network.

•Responsible for identifying end-user and stakeholder requirements. Development and implementation of community-based communications tracking application with DCID 6/3 approved TS rated application - Duties including wearing all support hats to build server environment, network support, develop, test, implement and train users. Completed project exceeding customer requirements and under budget.

•Assigned to implement congressional mandate for secure application in support of the intelligence Community communications tracking requirements. Working with J2EE and Oracle developers, responsibilities included installation and administration of BEA WebLogic, Oracle 9i on a Windows server 2003 platform.

•2000-2002 Computer Sciences Corp - Sr. Program Mgr. /Dir of Operations

Daily Duties – Work with government contracts regarding company personnel, open positions, due dates and deadlines, ad hoc requirements

•Responsible for oversight of 8 contracts with approximately 35-40 personnel.

•Completed PMP training (40hr) course, ITIL V2 and SCRUM training.

•2000-2001 – Computer Science Corp - Lead

•Responsible for research and implementation of new field connectivity options, providing customers with optimal technologies and documentation for remote sites. Project included coordination and implementation of EMC/Data Terminal Servers providing customer a Thin Client solution to remote sites.

•1999-2000 – Electronic Data Systems - Close Support Lead

Daily Duties – Work with government management and end-users providing desktop support, logistics and training.

•Responsible for oversight that included 400 end users (accounts, requirements etc.) team members

•Documentation of desktop, support, and end-user procedures.

•1997-1999 – BAE Systems - Close Support Lead

•Responsible for customer enterprise network accounts, using windows platform, Lotus Notes, MS Office – 2010. Provide Tier 1 & 2 support to over 400 end-users domestically and overseas.

•Lead for ad hoc requirements for customers, i.e., Upper management video conferencing requirements, small standalone system, training for end-users and overseas support.

•Task Lead close support maintaining tiers 1 and 2 support for office applications, issues, documentation, and training.

•Responsible for maintaining user group type accounts via Active Directory for multiple systems, networks.

•1995-1997 BAE Systems – Systems Engineer – Lead

•Windows conversion - Responsible for building and installation of directorate servers and printer services, while maintaining O&M documentation, accesses, server updates, printers, drivers, fixes and new releases.

•1993-1995 – CIA – Program Mgr.

•Staff person assigned as Database Management Specialist responsible for small team in charge of nightly job streams, database updates, etc.

•Responsible for CICS, DB2 and IDMS/R mainframe application job routines.

•Supported FOIA office, managed MS sql database(s) created on presidential standalone systems. Duties included running canned sql scripts for reporting against sql data and backups.

Sr. Mainframe Operator

•1982-1993 – CIA – Lead Op

•Sr. MVS/JES3 mainframe Operator (24 Hr. Operations Support)

•Duties included (24 HR NOC Support - Operations Support) for mainframe MVS/JES3 and VM systems, responsible for tape, disk inventory, backup and recovery and offsite disaster recovery procedures.

Computer Proficiency

Hardware

•Advanced knowledge of [Server builds, laptop mitigation, Terminal Server CITRIX, local workstations / PC, setup, and software installation. Maintenance and monitoring as well as system peripherals. Experience providing system and server support in backup / recovery. Completed A+ training (ECPI).

•NAS – network storage. Office printers, plotters and video.

Software / Programming Languages

•Knowledge in the use of My/SQL scripting, MS PowerShell / Python.

Databases

•Advanced knowledge working with CWE environments, JIRA tracking, Lotus Notes (Domino) with administration / db. application development, Oracle 9i (Enterprise Mgr.), IBM Maximo, BEA WebLogic, SQL, J2EE Architecture, RAID / HP backup / recovery NAS systems, Net Viz, MS access, Visual Links and Laser Fiche.

Operating Systems

•MVS/JES 3, OS Warp,

•Windows NT, 2003 server, XP, VISTA, 2007, 2008, 2010 2016

•CITRIX Terminal Server

•UNIX Admin I, II (Online Class - Training)

Education

School

Diploma

George C. Marshall H.S. – Falls Church VA

High School

Valencia Jr. College – Business – Orlando FL

1 Yr.

ECPI University – Networks & Cyber Security

1 Yr.

Product Specific Online Training – Application (Comp TA – A+, Security+, PMP, Unix)

1 Yr.

Technical and Specialty Training

MS SharePoint Introduction

Customer based

MS SharePoint Administration

Customer based

SCRUM Management

Comp TA – A+ Training / NOVA

2018

Windows Server 2016

2019

Comp Security Plus

2020

ITIL Ver. 3

PMP Training – 2010

IBM Maximo 6 – Navigation & Query – Functional Agents, Registration and User Profiles and Start Centers

IBM Maximo 6 – Prerequisites for Components Customization and MEA courses & Identify Manager Suite.

IBM Maximo 6 – Intro to Admin / End User

Citrix Terminal Server

Oracle Access Manager

MS Server 2008 R2, 2012, 2016

MS Office 2007, 2010, 2012

MS Subversion Revision Control

MS Visual SourceSafe

MS Windows 7 Administration

MS PowerShell

Visual Links

Net Viz – Network linking

Visual Basic Level 1

Laser Fiche OCR document review

SKILLS

Total Years

Support Desk SME

7+

Close Support Lead / Client office support

5+

System Engineer

10+

Windows Administrator

12+

Systems Administrator

12+

Program / Project Manager

12+

Requirements Manager

8+

Configuration Manager

8+

Database Management

8+

Team Lead

10+

Mainframe Sr. Operator

10+

Citrix Terminal Server Administrator / App

2

IBM Maximo

1

JIRA Administrator

1

Company Work History

Company

Dates

Not working

06/20 -

CenturyLink

12/2017 - 06/2020

NW – Awaiting crossover

08/2017 – 12/2017

General Dynamics IT

01/2014 – 08/2017

NW End of contract awaiting crossover

02/2013 – 01/2014

PG Tek Inc.

10/2012 – 02/2013

NW – Lost contract

06/2012 – 10/2012

Dowless & Associates

06/2011 – 06/2012

AgileX Technologies Inc.

05/2011 – 06/2011

NW – End of contract

10/2010 – 05/2011

L-3 Communications

07/2010 – 10/2010

Mantech Inc

09/2009 – 07/2010

BAE Systems

05/2008 – 09/2009

Signature Consultants Inc.

09/2007 – 05/2008

Everware Inc.

10/2002 – 09/2007

NW – Awaiting crossover

12/2002 – 10/2002

Computer Science Corporation

01/2000 – 12/2002

NW – Awaiting crossover

01/1999 – 01/2000

Electronic Data Systems

12/1998 – 01/1999

Quality Systems Inc.

10/1995 – 01/1998

NW – Family Business – not working

08/1995 – 10/1995

Central Intelligence Agency

03/1982 – 08/1995

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