Zena Dimopoulos

Email: ad0swh@r.postjobfree.com

Mobile: 630-***-****

Summary of Qualifications

Exceptional leader with over 20 years developing strategic customer service solutions for vertical solution sales in medical consulting, retail food, clothing industry and building management

Strong Communication, Multitasking, Prioritizing and Organizing skills

Strong background in sales and management, starting new retail markets, and assessing store sales goals.

Expertise in qualifying closing sales to drive revenue and gain market share.

Outstanding relationship building and customer service focus for client retention.

Strong Interpersonal, Technical and Problem Solving skills.

Dependable and adaptable to changing environments with a Team Player attitude.

Multi Lingual- English and Arabic

Professional Experience

ZKA Corporation 03/2017-present

Medical Consultuing Services

President and CEO

Worked with industry professionals and organizations to help them thrive in inpatient care, regulatory requirements, performance improvement, by educating and training essential components for operations.

Developed mock survey tools matching regulatory requirements for staff to conduct a medical review, regulatory, policy and procedure audits.

Designed, created, and implemented quality programs by integrating patient care data, writing plans, family satisfaction scores to identify high risk and problem-prone areas.

Setup human resource departments that included personnel files, competency evaluations, job descriptions, performance evaluations, in-service guides and all other forms required for hospice business operations.

Developed and created admission packets, patient information books, manuals, guides, marketing materials, and forms both clinical and non-clinical.

Established benchmarks for patient care, administrative costs, and medical supplies/equipment/pharmacy formularies.

Established and implemented a corporate compliance plan by monitoring compliance score cards/risk assessments, and risk management services. The Nile Restaurant 04/2012-02/2021

Hostess/Waitress

Quality and Skills

Hospitality - Passionate about delivering exceptional guest experiences.

Work Integrity - Do the right thing, all the time.

Teamwork - Team player at work

Ownership – Accountable for actions and decisions.

Now -Operate with a sense of urgency and discipline AP Building Management 12/2012-03/2016

Administrative Assistant/Secretary

Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Followed up with tenants, researched and rapidly solved problems/concerns and rebuilt client trust to prevent loss.

Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Customer focus oriented to ensure that tenants experience and partnership valued and respected

Al Bawadi Restaurant 04/2011-11/2012

Hostess/Waitress

Quality and Skills

Hospitality - Passionate about delivering exceptional guest experiences.

Work Integrity - Do the right thing, all the time.

Teamwork - Team player at work

Ownership – Accountable for actions and decisions.

Now -Operate with a sense of urgency and discipline Ferras Food, Inc 04/2009-12/2010

Cashier

Operating and maintaining the cash register and cashier equipment as needed.

Completing customer transactions in a timely manner within the grocery store and customers

Providing a high level of customer service to customers and assist them with their purchases

Performed Administrative and Office tasks

Joseph Eid and Company 07/2005-02/2009

Retail Clothing Sales

Greet customers as they enter the store, be friendly and helpful, provide prompt, courteous service, and thank our customers

Set an example to other associates for excellent customer service

Handle customer complaints professionally and respectfully

Ensure customers have a safe and pleasant shopping environment

Maintain excellent customer service by cooperating and communicating professionally with other associates

Algnan Bakery 08/2002-02/2009

Retail Bakery Sales

Promote teamwork and cooperation within the store

Make donuts and other bakery items

Maintain a clean work environment in the bakery

Efficiently ring up all sales on a cash register properly and accurately, handle money, checks, and other types of payment received for products sold

Accurately make change by counting it back to the customer

Receive and verify vendor deliveries

Efficiently operate additional store equipment as required

Assist in maintaining proper inventory levels and shift audits

Clean and dust counters and shelves

Stock merchandise on the shelves and fixture

Make coffee and maintain fountain product and equipment

Sweep and mop the floors and trash

Follow all food service and food safety processes and procedures Education

University of Basrah College of Administration & Economics Bachelor of Business: Business Administration 2002

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