Kedje-Dora Colin

Stockbridge, GA *****

ad0swd@r.postjobfree.com

+1-516-***-****

Articulate individual with efficiency in providing fluent verbal and written translations in English and Creole. I am eager to embark on a journey of working with families and clients of a vast range of backgrounds to provide excellent support and services. Work Experience

Customer Service Representative/Administrative Assistant Rick Neil call center - Remote

January 2022 to July 2023

• Promptly Handled an anverage of 150 inquiries provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

• Maintained a knowledge base of the evolving product offerings, and improved customer retention by proactively recommending new products to existing customers.

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Maintained up-to-date customer records in CRM while interacting with customers across email, phone, and chat.Stayed up-to-date on new program offerings, and proactively made recommendations to customers based on their interests.

• Contributed to the company’s highest quarterly customer satisfaction rate 95% . Assistant/Receptionist

Insurance Brokerage - Valley Stream, NY

March 2019 to April 2020

• Greeting clients, taking payments, Answering & directing incoming calls.

• Providing Basic Customer Service. Filing and shredding papers. Handling Incoming mail: sort, scan, attach to the correct insured in data management system.

• Checking pending cancellations regarding insurance policy.

• Send emails and call clients to collect payments and avoid cancellation and Checking payment reports and taking payments.

• Screened job applicants during the early stages of the hiring processes.

• Set up presentation for office meets .

• Manage the ordering and inventory for office supplies.

• Planned and coordinated business and marketing associating with such event.

• Booked travel arrangements for executive.

• Perform basic book keeping

• Handled sensitive information in a confidential manner.

• Prepared invoices, memos and other reports.

Waitress/Server/Cashier

Mixed Notes Cafe - Elmont, NY

August 2016 to August 2019

· Responsible for taking orders and take-out orders for customers. Also make drinks at the bar when busy. Clean tables. Seated guests at their tables and making sure the customers are enjoying their meals and take action to correct any problems. Demonstrated strong communication skills with customers to resolve complaints or ensure satisfaction. Catering to parties provides, transports, and prepares food for clients, particularly for special events.

BDC Representative/ Receptionist-Gregoris

Nissan - Valley Stream, NY

December 2017 to January 2019

• Working with Nissan and Subaru. Follow up calls (internet new or used lead inquires).

• Learn and follow the scripting required by companies process.

• Conduct approximately 100-200 outbound to existing customers and prospecting service clients regarding maintenance reminders .

• Receive inbound calls regarding clients service needs and schedules appointments as necessary.

• Build rapport with customers to build a base of referrals to establish a robust customer network.

• Follow up after customer visit to ensure customer satisfaction.

• Knowledge of using vin solutions and helping the customers into making their car buying decision.

• Scheduling appointment and come into the showroom with a salesperson.

• Photocopied and faxed paperwork between dealerships. Made templates for the manager and helped with computer work.

• Generate performance metrics and reports to show results of BDC operation as well as help Dealership Managers understand the productivity of the operation.

• Follow-up with service department to determine if the appointment was kept and what was the outcome.

Medical Assistant

IROQUOIS CENTER - Medina, NY

February 2015 to March 2016

• Fulfilled all Certified Medical Assistant duties in a fast-paced urgent care clinic. Triaged patients, took vital signs, and assisted with every area of patient care.

• Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating.

• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.

• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature.

• Implemented and administered medications during the visit and recorded data in the EMR system .

• .Coordinated with nurses to take 25+ daily vital signs, drawing blood, and organized blood samples for later processing by the lab.

Volunteer Work

Be my eyes

August 2016

Blind or low-vision user requests assistance through the app, Be My Eyes sends a notification to several volunteers The app works by pairing the blind or low-vision user with a sighted volunteer based on language and time zone. The first volunteer to answer the request is connected to that specific user and receives live video feed from the rear-facing camera of the user’s smartphone. The audio connection allows the user and the volunteer to solve the task together. Education

Medical assistant

March 2015 to July 2016

High school diploma

Elmont Memorial High School - Long Island, NY

September 2010 to July 2014

Skills

• Team oriented

• Strong communication and customer service skills

• Strong analytical and decision making skills

• Multilingual with strong fluency in both English and Creole

• Efficient in Microsoft Office (Word, Excel, PowerPoint) (5+years experienced)

• HIPAA (3 years)

• Customer service (7 years)

Certifications and Licenses

Certified Phlebotomy Technician

Certified Medical Assistant

Medical interpreter

January 2022 to August 2022

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