Jamal Uddin

Toronto, ON M*J*C* 647-***-**** ad0sv7@r.postjobfree.com Bold Profile

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/jamal-uddin-sylhet-0b7aa255/

https://www.facebook.com

PROFESSIONAL SUMMARY

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

SKILLS

ADDITIONAL COURSES & SKILLS

Proficient in MS Office, WordPress,Visual Basic 6, Web Design, E-commerce Software's.

Audit Coordination

Account Analysis Expertise

Accounting Solutions Integration

Income Statements

Positive Customer Experience

Ms Office, Ms Excel, Photoshop, Web Design, Social Media Marketing

Community Involvement

Sales Tactics

Administrative Oversight

WORK HISTORY

MANAGING DIRECTOR AND ACCOUNT MANAGER 11/2015 to CURRENT

BOSS IT FIRM Sylhet, Bangladesh

Managing company's operations and strategy

Responsible for product improvement and implementation

Monitored office workflow and administrative processes to keep operations running smoothly.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Performed statistical analyses to gather data for operational and forecast team needs

Managed purchasing, sales, marketing and customer account operations efficiently

Oversaw operations and provided corrective feedback to achieve daily and long-term goals

Prepared annual budgets with controls to prevent overages.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Trained new employees on proper protocols and customer service standards.

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

MANAGER 01/2012 to 10/2015

BOSS INTERNATIONAL Sylhet, Bangladesh

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Resolved customer issues quickly to close deals and boost client satisfaction.

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

EDUCATION

Master of Business Administration (MBA) Management 05/2008

SYLHET INTERNATIONAL UNIVERSITY, Sylhet

Advance Diploma Computer Science &Engineering 07/2002

NCC, Sylhet

Bachelor of Commerce (BCOM) 05/1999

MADAN MUHAN COLLEGE, Sylhet

CERTIFICATIONS

Certified Managing Director, Boss It Firm

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