Stephanie J. Migues

832-***-**** • ad0st5@r.postjobfree.com • Spring, TX 77386

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, excellent with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. Summary

Skills • Strong Customer Service Skills

Good Interpersonal and oral

communication

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• Strong follow up communications

• Good Leadership skills

• ACE Hardware

• Rent Roll

• Yardi Voyager

• ADP Workforce

• Xactimate

• Quality Controls

• Fraud Identification

• Microsoft Office Suite

• Problem Solving

10/2017 - Current

Disaster Relief/ Field Inspector, WSP Inspection Services 01/2015 - 10/2017

Corporate Accountant/Supervising, Austin Management Group Experience

Assessing the condition of both damaged and non-damaged areas of homes, noting disaster- caused damage to real property (structural) and doing a complete inventory of all damaged and non-damaged essential personal property (appliances, furniture, etc.).Assessed damage caused by natural disasters such as floods, hurricanes, and earthquakes.

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• Create and maintain efficient work schedule for optimum performance.

• Self-motivated to complete tasks on schedule.

• Obtain lodging and transportation in assigned disaster area. Contact applicants within a 24 hr window of receiving information to verify accuracy of applicant, and schedule appointments in a timely manner.

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• Effective time management to maintain up to 15 inspections a day.

• Report Suspected fraudulent activity and reporting.

• Assessed the safety and security of structures prior to inspection.

• Compiled reports summarizing findings from housing inspections. Interpreted FEMA regulations related to housing inspections and provided feedback as needed.

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• Ensured that all necessary information was collected during each inspection visit. Utilize ACE4, a specially designed software applications derived from Xactimate, to determine estimated repair cost.

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Produce and submit accurate detailed reports that meet FEMA's strict guidelines and regulations.

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Reviewed financial statements and records, such as income statements and documentation of expenditures to ensure accuracy.

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• Prepared balance sheets, profit and loss statements, cash flow statements, and other 01/2006 - 12/2014

Office Manager/ Personal Assistant, International Realty Concepts documents for internal use or external auditors.

• Coordinated with vendors for repairs, maintenance services, and new installations. Maintained accurate records of rental payments, lease renewals, evictions, and other property management activities.

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• Developed and implemented marketing strategies to attract potential tenants.

• Monitored tenant applications, conducted interviews, and executed leases. Performed regular inspections of all properties to ensure compliance with safety regulations and standards.

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• Resolved maintenance issues in a timely manner while adhering to budgetary constraints.

• Managed rent collection process by following up on late payments from tenants. Provided excellent customer service to current and prospective tenants through prompt response time and clear communication.

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Created detailed reports on occupancy rates and financial performance of managed properties.

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Handled tenant disputes in an effective manner that was compliant with applicable laws and regulations.

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• Developed relationships with local businesses in order to promote the property's amenities. Analyzed market trends regularly in order to determine appropriate rental rates for vacant units.

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Processed move-in and move-out paperwork efficiently while ensuring accuracy of documents.

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Tracked vacancy rates at each property and devised strategies for reducing them when necessary.

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Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.

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Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.

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Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.

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• Resolved any issues that arose during the course of a project in a timely manner. Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.

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• Developed and coordinated construction schedules to meet or exceed company goals.

• Monitored and assessed schedule performance and quality workmanship of contractors.

• Processed invoices and expenses using QuickBooks to facilitate on-time payment.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

• Answered high volume of phone calls and email inquiries.

• Handled incoming and outgoing mail, email and faxes.

• Worked with senior management to initiate new projects and assist in various processes. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

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• Executed basic banking and bookkeeping tasks.

Organized and maintained office filing systems; updated office records, documents and other relevant information.

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• Processed invoices for payment; reconciled accounts payable and receivable reports.

• Created spreadsheets using Microsoft Excel; tracked data related to budgeting, expenses.

• Assisted in planning corporate events such as conferences, seminars, staff parties.

• Performed general clerical duties including photocopying, faxing, mailing.

• Researched new products or services that could benefit the company's operations.

• Developed strategies to improve office efficiency and productivity levels.

• Ensured all safety protocols were followed within the office environment. 2008

Champions School Of Real Estate

/Work Environment 6

2000

Business Management

Delta School Of Business

Education And

Training

Certifications • Licensed Independent Adjuster - 2023

• Certified Auto Certification, State Farm - 2023

Accomplishments • Consistently maintained high customer satisfaction ratings.

• Promoted from Reservist to READI Team, in less than 12-months.

• Exceeded the number of quality inspections expected daily by 50%.

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