Accounts Receivable Billing Specialist
Resume:
RESUME
Jennifer Biswas
Suwanee, GA
ad0st2@r.postjobfree.com
With an objective to work in a creative and challenging environment, I would like to learn, explore my skills and contribute my best to the organization.
Experience:
1. Billing Specialist (March 2021 till date)
Company: Convergent/Atlantic City Electric
Responsible for accurate and timely entry of Invoices, charges and payment processing in Paymentus.
Review accounts receivable verifications.
Order entry for new service connection for customers.
Creating new accts for customers and starting their service
Stopping services at locations, dealing with business accts and individual accts.
Worked on SAP ECC ERP and newer version SAP HANA
Continuous monitoring of discrepancies and good judgment on the course of action needed to resolve customer issues.
Focus on process improvements.
Building trust through addressing customer needs professionally and efficiently
Preparing or assisting in the preparation of customer requested reports
Making payment arrangements or installment plans
Creating Budgets plans in SAP CRM
Helping with registering online accounts. Username and reset passwords
Creating tickets for Service Order and outages. Coordinating with the dispatch team.
Taking meter reads to send correct invoices
Creating the claims table for the accident with the details of the client and the accident.
Making collection calls for the past due balances and collecting payments.
Collaborated with other teams remotely for customer issue resolution.
2.SAP training from Udemy and Business Analyst/Quality Analyst from H2KInfosys,Alpharetta.( till Feb’21)
Experience in SAP order to cash cycle. Experience in using Automation ill Fen’21Tools (including Quick Test Pro (QTP), Quality Center and Load Runner Involved in Functionality testing, System testing, Stress testing, Load testing, Backend testing, Data driven testing, Regression testing and Integration testing. Experienced in gathering user requirements. Used Quality Center to track, analyze defects. Worked on Quality Center in setting up and Customizing Project entities for Defect Module Screens. Involved in Mentoring Quality Center to new users. Performed Bug and Defect reporting using reporting tools such as Quality Center. Knowledge on SQL query, aggregative functions, sub queries, joins and proficient in Microsoft Office suite. Knowledge on SDLC, QA methodologies, Test documentation and working on UFT
3.RemX /Altegra Health - Alpharetta, GA (Jan’17- July ’17)
Chart Retrieval Associate
Worked at Altegra Health in Customer Service. Responsibilities involve scheduling audits for insurance companies. (e.g. risk adjustment, HEDIS, claims and clinical data). Work on Excel sheets to consolidate data from multiple sources • Collect and review information and from clients. • Work on special handling and large volume projects • Work on client pends • Request information from clients • Maintain professional communication with clients. • Update spreadsheets information as needed. Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval. Analyze the issues with client pends and solve them. Knowledge to key data from source documents.
4. Comcast, Alpharetta (July 2016-Dec2016)
Part of sales team for internet and phone packages
Creating deadlines and the working with a team.
Setting goals for sale and pre sale.
6. Technical Support Engineer at Vcustomer (Linksys Routers), New Delhi(1 year India)
Provide support and problem resolution for customers. Research issues on multiple systems and products to resolve cases, answer inquiries and outline solutions. Maintain composure and patience in the face of difficult customer situations. Inform customers about issue resolution process. Experience with troubleshooting network connectivity. Document all technical inquiries, develop and review content for knowledgebase.
7.Customer Support at Daksh (Client CitiMortgage), New Delhi
Able to handle reports and documentation. Accurately record remember and verbally communicate detailed information. Assisting Clients with Citi Mortgage inquiries. Navigate multiple systems and service customers across platforms. Demonstrate an empathetic approach with our clients and a warm and respectful tine while consistently meeting and exceeding customer expectations
Education
Bachelor of Technology
Post Graduate Diploma in Quality Management
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