Customer Service Associate

Sade S. Graham

**** * **** **

Tulsa, OK.

(Cell) 539-***-****

(Email) ********@*****.***

Professional Summary

Skilled in customer service, office administration, computer skills, office equipment, office assisting and healthcare. Ability to work independently and in a team setting. Proven interpersonal and customer facing skills, uses professional judgment in all decision making. Ability to communicate with both customers and business personnel at all levels. Expertise in:

Microsoft/Excel Accounts Receivables Customer Service Associate Training Communications Confidentiality Organizational Compliance Administrative Support EPIC OKHCA Systems

Professional Experience

Tetra Tech

July 2023 – present

Debris Management- Field Monitor Supervisor

• Attend morning meeting at 6:00am

• Monitor self loading trucks while driver load truck & trail.

• Write load tickets with Truck # Trailer # VEG Employee name & #

• Monitor skidster – file incident report with picture

• Keep reports using. Collections monitor log & unit rate/LHS monitor log… log consist of. Time, ticket, driver name, truck #, debris address, debris class, measurements, unit count.

• Identify LHS ( LEANER or HANGE) Tree

• Identify if 50% of tree crown is gone or if heart of tree is showing to call it a leaner

• Identify broken, damaged or dead trees branches are 2inch or greater to call it a hanger

• Take before pictures, close up of damaged tree, & after clean up of tree & measurements of branch cut.

Summit Health Care

Aug 2022- July 2023

Remote- Scheduler Specialist

• Scheduling patients for CT, MRI, US, CARDIO XRAY, Echocardiogram, Stress test, Mammogram’s, Infusion ect.

• Reading & Verifying orders for ICD DX Codes CPT Codes, Physicians signature, Order types

& location

• Work VA order and schedule VA patient procedures.

• Renaming orders by LASTNAME middle Initial and DOB.

• Using SharePoint & Tedi to communicate with work community and keep up with company information as in inputting information, request, questions ect.

• Adding orders to PT chart

• Adding New PT

• Updating PT info

• Calling PT to sched appointments

• Running failed ABN

• Noting PT account

• Coordinating with Surgery & Radiology nurses on scheduling

• Demand booking

• Verifying pt demographics

• Adding & Verifying insurance

• Communicating with physicians through allscript or email when orders are invalid.

• Adding New providers NPI Registration.

• Navigating through VMWare Allscripts, Vdrive, Summit HealthCare, Microsoft email, Teams, Cisco Jabber,

• Assisting doctors Making ear molds

Lowry Hearing February 2022-July 2022

Patient Coordinator

• Answering & transferring calls

• Greeting patients

• Sending & relieving email on appointments and patient info

• Patient scheduling

• Making third party appointments

• Filing

• Updating patient files digital & hard copy

• Making new patient files

• Cleaning hearing aids

• Changing batteries & filters in Pt aids

• Entering patient info into hear.com Nations & Pro.sycle portal

• Making returns

• Send patients accessories in mail

• Taking payment (pay junction)

• Bank drops

• Keeping dailies off all payment

• Noting all patient interaction

• Cleaning & organizing office

• Inventory

• Preparing new hearing aids

• Send appointment reminder through podium

Asurion September 2021-

November 2021

Technical Support

• Resetting signal to Network

• Network reset

• Unlocking IMEI

• Account Assistance

• Factory rest smart devices

• Assistance with device setup

• SIM setup

• Number Transfer

• Device upgrade

• Line add

HCSC/Blue Cross Blue Shields, Tulsa, OK. November 2020 - March 2021

Business Analyst 1

• Review open cases, Process & close cases in the HCSC Sales Force database.

• Update missing information & new information in clients case using the HCSC & Premier Provider database.

• Email submitter for missing or incorrect information.

• Make administrative & credential changes.

• Leave related case notes.

• Checking NPI Registry for Providers state license.

• Aging client out due to retirement and or death.

• Adding professional license.

• Handle escalated cases.

• Keeping contact with managers over Jabber to keep credential secure through network. Benefit Focus, Tulsa, OK. AUGUST 2019- January 2020 Contract Administrator

• Verify for important credentials before accessing account.

• Verify status if insurance through agency

• Enroll/Re-Enroll and or cancel client insurance

• Go over policy agreement with customers

• Advise customers on the Tobacco Attestation policy

• Note clients account of any change or enrollment and or cancellation

• Go over benefits with client before submitting application.

• Advise client of any proper documentation that would need to be submitted as well as time frame.

• Password Reset.

• Account setup.

• Assist in authorization forms

• Handling call escalation

• Getting client over to the proper department if needed. Senior Helpers, Tulsa, OK. April 2019-

Present

Certified Nursing Assistant

• Certified to serve and administer meds

• CPR & AED Certified

• Light house keeping

• Run errands

• Plan & prep meals

• Record client’s information pertaining the client’s care.

• Assist client in therapy exercises.

• Assist in dressing & hygiene care.

• Daily paperwork on DLA

Eton Home Health Care, Broken Arrow, OK. April 2018- January 2019 Certified Nursing Assistant/Medication Administration Technician

• Certified to serve and administer meds

• CPR & AED Certified

• Light house keeping

• Run errands

• Plan & prep meals

• Record client’s information pertaining the client’s care.

• Assist client in therapy exercises.

• Assist in dressing & hygiene care.

Saint Francis Health Systems, Tulsa, OK January 2018 – March 2018

Hospital Billing & Collection

• Responsible for patient chart information

• Documentation verification

• Payments

• Filing

• Data Entry

• Payment Overwriting

• Mailing Documents to Insurance

• Using OKHCA website to Enter Patients claims

• Use of EPIC Systems for Claim edits

Tulsa Pain Consultants, Tulsa, OK (TEMP) June 2107- September 2017 Patient Representative

• Documentation Verification

• Payment

• Filing

• Data Entry

• Rx Refill

• Creating New Patient Profiles

• Scheduling appointments

Educational Development Corporation October 2016 – April 2017 CSR Ii

• Create client portfolio

• Creates solutions to urgent challenges in education

• Project planning, design & delivery

• Curriculum and materials development

• Technology research and application

• Publication & distribution

• Training & Technical assistance

• Online training

• Professional development

• Public policy development

• Institutional development

• Media outreach & social marketing

• Research & evaluation

Alorica- AMS, Tulsa, OK February 2016 – October 2016 Customer Relations Management

• Build customer partner relationships

• Make sure customers take full advantage of our product.

• Verification & Enrollment

• Technical Issues

• Loyalty & rewards Program

• Billing & order programs

• Claims processing

• Complaints & escalations

• Assist in training

• Consumer affairs support

Windsor Place At Home Health Care, Independence, KS March 2015 – January 2016 Home Health Aid (CAN/HHA)

• Light House Keeping, Bathing, Cooking & running errands

• Companionship

• Recording patient information pertaining to the client’s care

• Planning and preparing meals according to specific dietary requirements of the client

• Assisting the client with therapy exercise under the direction of a Registered Therapist

• Accurately preparing daily recording and submitting them to the office by date due Southwire, Coffeyville, KS July 2014 – January 2015 Administrative Assistance

• Responsible for reception area

• Greeting customer

• Directing phone calls

• Mail, Filing and processing handling

• Process incoming payment through Sage/MASS90 financial systems

• Processing Job Cost via daily time sheets

• Data Entry/Documents Control

• Complete weekly reports on employment

Goody’s, Independence, KS February 2014 – June 2014 Sales Associate

• Provide excellent customer service

• Maintained inventory and asset protection

• Ensure compliance to relevant policies and procedures

• Processed customer’s point of sale purchases through register systems

• Ensured application of discounts and promotions are applies correctly to purchases maintained store inventory in accordance with stores policies Taylor Crane & Rigging INC. Coffeyville, KS February 2012 – February 2013 Administrative Assistant

• Temporary position covering for employee on leave of absence. Reported to the Human Resource Manager. Responsible for reception area, greeting customers, directing phone call, mail processing and handling; filing, payment processing, and other administrative duties.

• Customer service

• Processed incoming payments through Sage/MASS90 financial system

• Processing Job Cost via daily time sheets

• Maintaining customer and job files

Amazon Coffeyville, KS January 2008 – January 2012 Warehouse Associate Lead

• Lead team by example

• Coach & Lead

• Provided updated production metrics

• Prepared product for shipment

• Used radio monitor to contact drivers

• Productivity scanners

• Prep product for packing

• Prep paper work

• Maintained safety, quality and production standards

• Leadership skills and ability to manage staff

• Provided learning and Development support

• All other training duties/task as assigned

• Monitored associate’s productivity

• Updated associated with production scores

Acme Foundry Coffeyville, KS December 2007 – January 2008 General Laborer

• Performed general labor skills for the foundry

• Sorted casting into pairs of groups for assembly

• Cleaned casting, patterns and flask using various tools

• Maintained compliance to OSHA standards

C&S Auto Body & Sales Independence, KS August 2006 – November 2007 Clerk

• Receptionist/clerical duties

• Maintained front office

• Customer service calls

• Scheduling service appointments

• Scheduling business meetings & Appointments

• Processed incoming payments

• Maintained customer accounts

• Monthly billing using QuickBooks

• Maintained bank deposits

• Document production in & out

• Inventory

• Track shipment

• Pull orders

• Receive orders and place (scan)in system

• Rout drivers out to pick up or drop off product. Education

Penn Foster University

2020-2023

Certified Nursing Assistance Program

2006 - 2007

Contact this candidate