GUIDO MARTINELLI ad0ssb@r.postjobfree.com

NOVEMBER 2023 +63 956 0840 480whats-app-TELEGRAMwww.linkedin.com/in/sustainability-philippine/ Italian nationality – with PERMANENT residency in the Philippines- skype guidomartinelli-break LANGUAGES: ITALIAN NATIVE - ENGLISH FLUENT MAIN LANGUAGE SINCE 2017 .. TIMEZONE GMT +8 1987 high school chemistry DIPLOMA (ecologic address) I.T.I.S. Giulio Natta (BG Italy) 1990 regional certificate INFORMATICS FOR AUTOMATION 6 months 1991 regional certificate WORK SAFETY AND WATER CLEANING 6 months WORK EXPERIENCE

https://www.upwork.com/freelancers/~0154c320561bc636dd => TOP RATED https://www.freelancer.com/u/thebluewarrior

both profiles with 100% customer satisfaction

AFTER 5 YEARS OF LIVING IN THE PHILIPPINES, WITH FLUENCY IN ENGLISH AND A CUSTOMER CARE BILINGUAL EXPERIENCE FOR 3 YEARS, I FEEL I AM READY TO MOVE TO A STABLE JOB USING LANGUAGES: ITALIAN NATIVE 100%

ENGLISH FLUENT main language since 2017 88%

DECEMBER 2017 I MOVED FROM ITALY IN THE PHILIPPINES IN AND I RESTART MY CAREER My news skills used for several contracts with different employer Translation and Localization: Many companies require translators to convert documents, websites, or other materials from Italian to English or vice versa. Localization specialists adapt content to specific regions or cultural contexts. Customer Support: Companies with an international customer base often need customer support representatives who can communicate effectively in both Italian and English. This role involve answering inquiries, providing technical assistance, or resolving issues via email, chat, or phone. (Realme TOP performer 90% of the days).

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Current: e-commerce Italy remote customer support for 4 different ecommerce ITALIAN CUSTOMERS, VOICE POSITION close pendings sale stucked for different troubles – like payments, quantity etc. I HELP CUSTOMERS TO SOLVE PROBLEM AND EVENTUALLY I “PUSH” WITH INCENTIVE, FREE SHIPPING DISCOUNT ETC.. EXPERIENCE USING=> SHOPIFY, WOOCOMMERCE, SLACK, AMEYO, GHL, ETC Content Writing and Editing: Content creation, blog writing, proofreading and editing roles. Work remotely to produce or edit content in Italian or English for various industries. Virtual Assistance: Many professionals and businesses require virtual assistants who can handle administrative tasks, manage emails, schedule appointments, and communicate with clients or partners in Italian and English.EMPLOYERS: SALESOURCE UK 18 months upwork and freelancer more then 3 years, Operation Operate USA more then 3 years and counting, etc.

PREVIOUS JOBS IN ITALY – ZERO WASTE/ ENERGY ADVISOR – COMPUTER STORER & TECHNICHAN CURRENT JOB: PART TIME ITALIAN CUSTOMER CARE FOR ITALIAN BRANCH OF A SLOVENIAN ECOMMERCE WOOCOMMERCE based – voice position and 2 italian ecommerce SHOPIFY based SKILLS .

I ADMIT MY ERRORS, hide errors is 100 times worst. Useful to ease other to do the same. Empathetic in work-group and with customers sense of ownership Team builder, Lateral Thinker adaptabilitycritical thinker proactive entrepreneurial approach curious? CREATIVE COMPUTER SKILLS Linux user (Ubuntu) windows, MSoffice and LibreOffice, fast learner of new software, experience with SLACK and many CRM for customer services (GHL, AMEYO, WooCommerce, Shopify etc) blood donor in Italy 50+ times and blood donor also in the Philippines with GALLONER award Guido Martinelli

Customer Service Representative

MAIN SKILLS

Interact with customers and immediately get the context of the concern and/or request Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing, and social media) and has been the single point of contact for all inquiries. Research all the possible ways to provide solutions and quickly come up with a solution, if possible or in cases that are highly technical or require decision-making, able to escalate to the appropriate teams and ensure the resolution of the case.

Performed administrative tasks, such as maintenance records and handling any changes in the policy. Ensures all compliance requirements are satisfied. many different webstore – woocommerce shopify ameyo etc.. ITALIAN 100%

ENGLISH 88%