BRIAN MCGREW

913-***-****

ad0sqw@r.postjobfree.com

https://www.linkedin.com/in/mcgrewbrian1/

CompTIA: A+, Network+, Security+ (Retired)

Microsoft: MOS, MCP, MCDST and MCSA

TECHNOLOGY YEARS OF EXPERIENCE

Windows Servers 10+

Active Directory 10+

MS Operating Systems 10+

Infrastructure Break/fix 10+

Wireless Devices IOS/Android 10+

Customer Service/Tech Support 10+

Moves, Adds &Chg. Voice/Data 10+

PROFESSIONAL EXPERIENCE

Faultless Brands

Desktop Support Specialist Nov 2022 to Present

Deploy/Break/Fix: Dell Laptops, Moves/Adds and Changes. Trouble shoot issues on Laptops, Printers and VOIP Desk phones. Install, test network cabling for Voice and Data. Current Service ticket system is Spiceworks, Build Active Directory Accounts, Exchange Email accounts and Build VOIP desk phones.

SAIC located at GSA.Gov

Contract position June 20-2019 to Nov 2022

Tier 4 Technical Support Specialist

Deploy/Break/Fix: Dell Laptops, Moves/Adds and Changes. Deploy iPhone and Android cell phones. Trouble shoot issues on Laptops, Printers and Mobile devices. Install, test network cabling for Voice and Data. Current Service ticket system is Service Now. Patching is done with IBM Big Fix, Encryption Bit Locker.

Examinetics October 2018 to March 2019

Infrastructure Administrator

Create AD, and Email accounts for new hires, On and Offboarding for terminated employees.

PC Deployment, Break/Fix. Migration to Windows 10 from Windows 7. Migration from Office 2010 to Office 365. Manage mobile devices and deployments. Manage Network and Voice Moves, Adds and Changes. Basic VM administration

Troubleshoot Mobile medical device connection and Data uploads.

HUMAN TOUCH LLC, Lenexa, KS June 2015 – October 2018

A subcontractor on the FDA Contract

Tier 2 Support Tech

Mobile Admin: Account creation, Setup Encrypted Apps, Troubleshooting.

iPhone/iPad iPhone 3, 4, 5, 6 and 6 Plus. Microsoft Tablets.

• Diagnose, Repair PC, Hardware and Windows OS, via Remote and or Customer facing

• Migrate clients from Windows 7 to Windows10

• Troubleshoot issues from the Windows10 migration move

• Instruct use of Windows 10

• Develop workarounds for Windows 10 access use to older programs

• Instruct use of McAfee encryption for Windows 10, client access recovery

• Migration from Office 2010 to Office 2016/365

• Instructed use of Office 2010, 2016/365

• Troubleshoot the Office 2010, 2016/365 after and before migration

• Troubleshoot, implement repair of FDA internal proprietary programs

• PC refresh deployment and image of new PC utilizing SCCM

• Manage, repair and replace printers and scanners, security access

• Manage McAfee Encryption adding clients to EPO

• Manage Checkpoint Client Access, password reset

• Manage Active Directory local accounts and access, password reset

• Manage and diagnose VOIP local phone issue, phone desk set only

• Complete local MAC: Moves, Adds, and Changes of Ethernet patch panels

• Enforced all LAN infrastructures cabling policy for outside vendors

• Managed access to Wireless network

• Manage the two local copiers address book access and configuration

• Completed a (Public Trust, Security Clearance) (2015)

GRAIN CRAFT/CEREAL FOOD PROCESSORS, Kansas City, MO September 2004 – December 2014

Grain Craft was formed in May 2014 after Milner Milling and Pendleton Flour Mills acquired Cereal Food Processors.

Systems Administrator (Sept-2009 to Dec- 2014)

• Managed support technicians for Siemen’s telephone switch and voice mail system

• Managed and supported all Telephone Key-systems for all Mill locations

• Support technician for smartphone / mobile device setup, synchronization, and support

• iPhone/iPad iPhone 3, 4, 5 and Tablets.

• Support executives’ special equipment

• One of two people who supported this organization with 300+ employees (prior to the Grain Craft acquisition)

• Primary responsibilities – Windows servers make Active Directory accounts, Configured Group policy, Citrix application support, Network backup/Restore daily, tested on a weekly basis

• Emergency file restores support and Novell file server

• Novell GroupWise Email Support

• Administered Anti-Virus Server & Client antivirus signatures updates, scanned throughout the USA for all clients PC

• Monitored the wide area network (WAN Cabinets Climate control) hardware, throughout the USA

• Trained and backup the help desk personnel, policy and procedures

• Supported Mobile server Accounts and mobile devices, iPhone & iPads

• Procured IT Hardware and Software for Cereal Food Corp and Mills

• Managed Inventory and Audit for Cereal Food Corp and Mills

• Managed the Recycle program for CFP Corp and Mills

• Managed the Cereal Food Corp PBX and Voice mail

• Managed all CFP-Mill Phone Voice Key Systems and Voicemail

• Managed the physical network infrastructure Network/Fiber/Voice cabling for CFP Corp and Mills

• Designed and managed the Network/Voice/Fiber install from conception

CFP did not have a physical network infrastructure until I installed the infrastructure

• Managed Copiers for eleven locations, 16 copiers in total, Hardware repairs, and configuration changes remotely, all Copiers were networked and accessible from Corp to Mills.

• A key person to setup Video Conference equipment and Test Bridge to Denver and Arizona

• Key player, standardized Telecommunications Company-wide, and established network infrastructure organization, writing cabling policy and rules

• Project support lead for managers, engineers, for deployment and acquisition of equipment for replacement and new projects

GRAIN CRAFT/CEREAL FOOD PROCESSORS, Kansas City, MO

Help Desk Analyst (Sept-2004 to Sept-2009)

• Managed wiring projects at the mills and at corporate headquarters

• Managed phone repairs at the mills

• Support technician for PC hardware, software, and printer issues

• Trained support personnel in the customer service, CFP approach to support

• Taught PC skills to employees at the mill remotely

• Worked closely with the engineers to implement new processes

CONSULTANT Hanebutt Consulting Group, Overland Park, KS July-2002 to Sept-2004

PC Support Technician

• Worked closely with Network Engineers to implement new projects

• Managed network cabling installation projects. Installed the voice, network, and fiber optic wiring

• Deployed new PC for refresh

• Diagnose and repair PC and server issues

• Contracted to started new help-desk for Cereal Food

SELF-EMPLOYED, Overland Park, KS Jan-2001 to July- 2002

Network, Voice and Fiber Optic Technician

• Managed the installation of Ethernet and fiber optic cables for Cereal Food Processors corporate and all eleven mills in the USA and Canada

• Installed Ethernet Cards in all pc and test

• Tested each PC and Printer for network connection activity, all devices had to Ping

• Mounted and installed Switches, testing for connection access

• Wrote the network/Fiber Optic and Voice wiring standards for Cereal Food Processors

ADDITIONAL PROFESSIONAL EXPERIENCE

• Installed network, voice, and fiber optic systems for employers like Com Net, Direct Communication, Wilder Communications, Tele Systems Contractors, Communication World, National Guardian Alarms (1099), American Business Communications, and Executone Communications

• Projects and clients included Sprint, Seaboard, YRC Worldwide, Marion Labs, Ferrell gas, Associated Wholesale Grocers (AWG), AMC Entertainment, Barkley Advertising, Gould Evans Associates, and Shook, Hardy & Bacon

• PBX systems were primarily Siemens and AT&T: performed moves, adds, and changes (MAC)

• Installed and serviced fiber optics, Ethernet, coax, twin-ax, Token Ring, and Thin-Net systems,

• Installed and serviced copper backbone – pair to 900 pair, inside and outside plant

• Installed and serviced network and voice station wiring

CERTIFICATIONS

• CompTIA A+ ID COMP001020299036 (Lifetime)

• CompTIA Network+ ID COMP001020299036 (Lifetime)

• Comp TIA Security+ ID COMP001020299036 (Expired 2014, currently renewing)

• The Fiber Optic Association FOA CPCT (Expired 2010, currently renewing)

• Certified Premises Cabling Technician (CPCT) #14064 http://thefoa.org

• TIA Convergence Technologies Professional (CTP) #299420 /http://www.ctpcertified.com

• Microsoft Certified Desktop Support Technician MCID: 1967990 (MCDST)#A505-7672 Windows XP 2005

o Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP OS 2005

o Supporting Users and Troubleshooting a Microsoft Windows XP Operating System 2005

• Microsoft Certified Solutions Associate (MCSA)# MCID: 1967990 D469-6217 Server 2000 2011

o Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure 2005

o Installing, Configuring, and Administering Microsoft Windows 2000 Server 2004

o Installing, Configuring, and Administering Microsoft Windows 2000 Professional 2003

o Microsoft Certified Professional MCID: 1967990 (MCP)#A505-7663 2000

o

ITIL foundation ver 3 (acquired 2017) Cert# 023*****-**-VDYE Candidate# 200*******

TECHNICAL SUMMARY

• Server Administration, Active Directory, Environment Hardware Monitoring

• Created AD accounts & Groups, Built the Anti-Virus server, migrated all accounts & mobile devices to AV server

• PC Desktop Support, PC Deployment

• Network, Voice and Fiber Optic Project Implementation

• Mobile Device, Smart Phone Administration, Admin for mobile server accounts

• ITIL Foundations ver 3

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GED: Johnson County Community College 1985

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