Customer Service Production Supervisor
Resume:
Jacob Edwards
**+ years of experience
Salem, SC 29676
*********@*****.***
Vast and strong skill set combined with leading edge education and technical skills with a proven track record within Management, sales, and customer service Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Supervisor/Manager
TFT Global (USA), Inc - Piedmont, SC
January 2020 to Present
• Have a complete understanding of Vantage and CVP
• Have a complete understanding of setting up work cells and practice 5S
• Have a working knowledge of relative ISO procedures
• Have a complete understanding of company policy and procedures and lead by example
• Manage team to ensure overall performance and development of entire shift; this may include issuing corrective actions for improved performance as required
• Organize necessary travel plans for all off-site Team Members
• Promote a positive work culture and team atmosphere
• Deliver exceptional customer service Management of Inspectors and Leaders as it relates to discipline and adherence to general rules and regulations
• Participate in orientation of new employees
• Authorization of daily time sheets for Team Leaders and Inspectors
• Troubleshoot for continuous improvement
• Assist in departmental and Corporate Goals and Objectives
• Liaise with Company Customer Representative for relevant Customers
• Liaise with Shipping and Receiving as it relates to Customer requirements
• Foster an atmosphere of continuous improvements
• Adhere of all Health and Safety rules and regulations
• All other related duties as assigned * Individual will supervise and direct assigned team(s)
• Complete Layer Process Audits (LPA) as laid out in the schedule
• Participate in training requirements for production personnel
• Responsible for providing input into Performance Appraisals for Team Leaders and Inspectors
• Responsible for Monthly completion of Competency review for Team Leaders and Inspectors
• Ensure daily accuracy of data as related to TFT and Customer expectations
• Communicate new business opportunities to Project Coordinator
• Daily scheduling to support staffing needs
• Procurement of tools and supplies related directly to work assignments.
• Timely reviews with the Senior Project Coordinator / for the following:
• Team Member reviews, including training
Logistics Specialist
Benore Logistic Systems, Inc. - Piedmont, SC
2019 to 2020
My function of this position is to ensure proper management of the company assets including, but not limited to drivers, equipment and resources such as outside carriers for the safe and efficient movement of freight following all established processes and procedures. The position requires professional communications, computer and presentation skills. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success.
DUTIES INCLUDED
Monitor and manage assigned carriers, equipment and drivers to implement customer plans, routes, schedules for the pick up and delivery of freight and to create on-demand solutions to meet customer needs and request for additional, extra, and expedited services. Responsible for the management of driver accountability and assignment as it relates to DOT compliance, CTPAT compliance, operations, equipment usage, company policies and discipline for violation of same. Worked with customers, vendors, management and drivers to problem solve issues that arise throughout the shift
Responsible for the efficient and timely entry of all company and customer related data into the company transportation software and/or related software in transportation department. Updates key transportation software database files with customer, EDI, carrier, vehicle, and driver information.
Worked cross departmentally to execute network driver capacity plans while eliminating long-term and short-term imbalances and ensures customer service commitments are met. Ensured proper chain of communication to and from co-workers, carriers, customers, shippers, suppliers notifying the supervisor or manager on duty ensuring prompt escalation of service issues or safety related concerns to team for resolution.
Worked closely with the Load Planners/Logistics Engineers to ensure the customer's needs are being met including the communication of essential of pick up and delivery information to the customer, carriers, and drivers.
Works with safety and compliance, recruiting and human resources to exceed driver retention and safety targets.
Reported all accident and incidents related driver injuries, equipment, cargo and property damage, and driver safety concerns to the to the proper operations management and Safety Department. Ensured all department required forms and documents are completed in a timely basis. Responsible for achieving the assigned Key Performance Indicators (KPI's) goals, including but not limited to, loaded miles percentage, on-time service, asset utilization, scanning accuracy, deadhead avoidance, dwell minimization, TMW accuracy and fuel efficiency within their control. Responsible for knowledge, compliance and enforcement of BLS policies, procedures, DOT and OSHA safety rules and regulations including strict adherence to C-TPAT best practice Required to attend and complete all assigned company development, safety and compliance training. Supervisory Responsibilities:
Truck Drivers as assigned. Logistics Specialists perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes training and assignment of drivers; employee performance reviews and discipline of employees; addressing complaints and resolving problemses
Truck Drivers as assigned. Logistics Specialists perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes training and assignment of drivers; employee performance reviews and discipline of employees; addressing complaints and resolving problems
Property Manager
Johnson & Johnson Property Management - Seneca, SC June 2011 to June 2019
• Provide instructions to vendors, suppliers, and project foremen
• Help facilitate sale of property investments
• Locate realtors, communicate owner intentions, oversee process
• Address and resolve customer needs and concerns
• Manage property rentals
• General office work
• Strong customer service, with ability to adapt to customers special needs
• Oversee the direct sales of property's
• Coordinate with third parties to meet customer needs, sales, and overall property's
• Extensive phone and email communication skill set Machine Operator
Generac Power Systems - Whitewater, WI
June 2009 to June 2011
Generac Power System's
Machine Operator
• Set up, adjust and operate CNC Machining Center
• Read and interpret blueprint specifications to determine procedures, verify programs and tooling
• Perform complex machine set ups and critical operations
• Position and replace tools, and set in relation to machine
• Use a variety of precision measuring devices to set up and adjust work and verify conformance of work to specifications
• Understand special material handling required for materials and equipment used in the work cell
• Assist in other work areas as needed
• Repair/correction of errors
• Participation in training sessions
• Strong mechanical aptitude and mathematical skills.
• Experienced in verifying production logs or products in production
• Responsible for set-up operations
• Assembled units in a timely fashion
• Inspected products for irregularities, imperfections or quality concerns
• Verified inspection of parts
• Used precision measuring tools, cutters and shears
• Maintained inventory
Manufacturing Associate
Generac Power Systems, Sally Mae - Whitewater, WI
May 2007 to June 2009
Manufacturing Associate/ Temporary
Phillips Staffing - Seneca, SC
US ENGINE VALVES: Engine Valves for numerous makes of care SEALED AIR: plastic sheeting and air packing materials Duties included
Ensure Safety by following rules
Perform Lock out Tag out as necessary until repairs are made. Start, operate, and shut down machines
Operate and troubleshoot material handling process Responsible to shut down production when there is safety issues Attend daily production and safety meetings
Quality control by inspecting parts to insure the best product for out customers. Perform change overs when new part where to be ran Assist project managers in specifications of machines Demonstrate communication skill and be a team player. Calibrate machines to check the operating process is right. Responsible for safety, quality, and cost.
Adhere by company polices.
Supervise production associates to ensure work procedures are followed and all safety measure are in place
Collections Specialist/ Inbound customer relations Sallie Mae - Whitewater, WI
January 2004 to 2007
Whitewater, WI
May 2007 to June 2009
Collection and resolution agent
• Research alternative contacts for student's in default
• Process payments
• Assist customers in setting up payment plans
• Locate any information that will generate payments for default accounts
• Take inbound calls with your accounts to keep current payment and whitewater, WI
• May 2007 to June 2009
• Collection and resolution agent
•
• Research alternative contacts for student's in default
• Process payments
• Assist customers in setting up payment plans
• Locate any information that will generate payments for default accounts
• Take inbound calls with your accounts to keep current payment and account information
• Explain to customers with loans that have been in default greater than 6-months about interest socrates information
• Explain to customers with loans that have been in default greater than 6-months about interest rates Logistics Specialist
Benore Logistics Systems, Inc
Education
Bachelor's degree in Business Administration
Ashford University
October 2014 to September 2017
Skills
• Property Management
• Marketing
• Customer Service
• Logistics
• Shipping Receiving
• 3PL
• Lean Manufacturing
• Manufacturing
• 5S
• Direct Sales
• Software Troubleshooting
• CNC
• Computer Networking
• Lean
• Production Management
• Operations Management
• Project Management
• Project Coordination
• Mechanical Knowledge
• Quality Control
• ERP Systems
• Process Improvement
• EDI
• Quality Inspection
• Merchandising
• Technical Support
• Motivational Interviewing (2 years)
• Team Building (10+ years)
• Manufacturing Management (8 years)
• Customer Relationship Management
• Recruiting
• Business Development
• Purchasing
• Negotiation
• ISO 9001
• Supply Chain
• Production Planning
• Sales
• Account management
• SAP
• Logistics (4 years)
• MRP
Languages
• English - Expert
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