Post Job Free

Resume

Sign in

Customer Service Operations Management

Location:
Mumbai, Maharashtra, India
Posted:
November 01, 2023

Contact this candidate

Resume:

**/**** - *******

CONTACT

India

+91-940**-*****

ad0spv@r.postjobfree.com

SKILLS

PERSONAL DETAILS

Date of Birth / Age: 18/10/1996

Nationality: Indian

Gender: Male

Passport: Y9155730

LANGUAGES

PROFESSIONAL SUMMARY

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

WORK HISTORY

Shop assistant

Supermarket - India

• Results-orientated

• Fashion and styling expertise

• Demand forecasting

• Cashing up

• Energetic self-starter

• Food preparing

• Stock taking

• Retail merchandising expertise

• Accurate money handling

• Superb time management

• Customer retention

• Outgoing and enthusiastic

• Product promotions

• Site security

• Omnichannel development

• Loss prevention

• Customer service oriented

• Brand representation

• Visual merchandising

• Money handling

English

Upper intermediate

ABHIJEET SATISH

SHINDALKAR

Operated cash registers with accuracy and processed cash and card transactions.

Covered extra shifts and maintained flexible schedule to achieve store goals.

Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.

Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.

Fostered positive relationships with customers to enhance loyalty and retention.

• Updated product labelling and pricing to reflect discounts and offers. Assisted customers with product selection and sales, recommending items to increase transaction value.

Helped implement new operating procedures for decreasing check-out time.

• Displayed promotional material on storefronts to attract shoppers. Documented stock count and operations to track usage and procurement.

Checked and reported license expiry to comply with regulatory requirements.

• Verified identities to control sales of age-restricted items.

• Supervised junior staff activities and kept shop operational.

• Harnessed retail knowledge to boost product turnover. Suggested new avenues and strategies for selling shop items, amplifying revenue.

• Promoted customer loyalty scheme at checkout.

• Accepted card, cash and payments in POS register system. Requested and checked customer IDs at checkout for age-restricted products.

Engaged customers to enhance in-store experience and provide outstanding customer service.

Organised displays to promote inventory and encourage customer purchases.

Explained establishment policies to customers and offered advice on selections.

EDUCATION

Intermediate

Senior Secondary School Education – India

Matriculation

Secondary School Education – India

HOBBIES

Identified discrepancies in stocks through regular inventory management.

• Totalled bills using maths skills and maintained accurate till count. Designed visually pleasing in-store and window displays to increase footfall.

• Boosted product sales by offering selection guidance to customers.

• Tagged products quickly and accurately with price tags and stickers.

• Demonstrated product usage and features to customers. Displayed wares in temporary structures at markets to attract new customers.

• Built rapport with new and existing customers to boost client retention.

• Carried out active selling from initial customer greeting. Inspected products for damages and expiry dates before processing refunds.

• Helped customers obtain specialized help for refunds and exchanges. Prepared invoices for customers with large orders or special sales types.

• Managed customer lines for minimum wait times and high satisfaction.

• Prepared orders for customers with wrapped, bagged and boxed items. Packed and wrapped gifts with decorative details to match customer preferences.

• Learning new skills

• Social worker

• Travelling



Contact this candidate