Quality Control Life Balance
Resume:
HILLARY A COOLEY
SKILLS
• Technical knowledge
Very knowledgable in PLC, ERP,
Scanworx, Dynaway, Cognex,
Microsoft office, Dozuki, & Smartsheet
•
• Programming
• Heavy machinery safety (LOTO)
• Safety processes and procedures
• Performance improvement
• Cash Handling
• Employee Evaluation
• Packing and shipping proficiency
• Staff education and training
• Quality control
• Sales expertise
• Troubleshooting skills
• Account management
Knowledgeable in USDA & SQF
audits
•
Understanding of how to streamline
procedures in order to boost
production rates, maintain equipment,
and advance employees.
•
Skilled at motivating, coaching, and
developing high-performing
employees.
•
Communicates well with partners and
vendors.
•
Strong facilitator with experience
working with co-management and
top-level leadership across
departments.
•
Manages functions, as well as
scheduling, logistics, and meetings:
always ensuring that important
projects and initiatives are always
followed up on.
•
Critical thinking and conflict
resolution are a top priority.
•
Moved from service industry into cheese manufacturing for a better work life balance and greater compensation, quickly learning and gaining new talents and trades. Found a better work life balance through Federal Industries, and am currently looking for a position to accommodate more time with my son. I would love to continue utilizing and learning skills throughout manufacturing while still spending time with him. WORK HISTORY
June 2023 - Current
Production Supervisor Federal Industries, Belleville, WI August 2018 - May 2023
Team Leader Grande Cheese Co, Juda, WI
• Resolved issues quickly to maintain productivity goals. Managed team of 15 production associates, overseeing productive production processes and meeting all deadlines.
•
Utilized prior knowledge of 5s, autonomous maintenance, and continuous improvement to assist all employees in a more consistent and clear workflow.
•
• Established clear priorities and production quality standards. Trained staff of direct labor employees to perform assembly and manufacture of steel sheets/parts.
•
• Managed internal operational standards and productivity targets. Achieved on-time shipments goal by empowering employees to continued success.
•
• Managed staff hiring, training and supervision.
• Oversaw loading and unloading of packages in warehouse. Set up and calibrated equipment to meet specific production requirements and tolerances
•
• Provided suggestions regarding quality assurance Cross-trained in multiple departments (Ricotta process & packaging, Mill Mix Mold, Sanitation, and Maintenance) opposite shifts, especially during the height of the pandemic
•
Mentored and coached associates on the direct link between revenue growth and customer loyalty, and modeled exceptional quality standards.
•
Responded to emails, voicemails, and written correspondence in a timely manner.
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Preventative maintenance on machines in order to assess their progress, make adjustments, maintain the desired tension, quality, speed, and overall attainment
•
Oversaw a team of 8-20 packaging associates and coordinated all treatment and placement activities, including end of day, start up and sanitation SOP's and SSOP's
•
Demonstrated understanding of the company's mission, goals, culture, and mentored employees in achieving goals that were consistent with the company's core values
•
CONTACT
ALBANY, US 53502
*************@*****.***
Interpersonal and communication
skills are exceptional.
•
Strong business sense and
management skills.
•
Expert in the use, preventative
maintenance, and repairs of many
different machinery.
•
Dedicated to ensuring quality and
making the most of every day.
•
Great track record of dependability
and high quality work.
•
Thorough understanding of how to
streamline procedures in order to
boost production rates, maintain
equipment, and advance employees.
•
Strengths found through "Strength
finder" are Input, Includer, Relator,
Learner, and Strategic.
•
• "DI" in DISC profile assessment.
December 2009 - December 2018
Head Server Villa Pizza Brodhead, Brodhead, WI
Collaborated with facility support coordinators, maintenance, cheesemaker, manufacturing manager and plant manager to develop new design prototypes and training materials
•
Quickly became SME for Sanitation department as well as the Mozzarella Packaging department; In doing so, assisted OPS & FSS with new hire processing and training matrix plans
•
Designed skill blocks for each department and single handedly created their respecting SWIs through Dozuki.
•
Provided regular performance evaluations for their own personal development plans as well as for their annual raises
•
Developed open and professional relationships with team members, which aided in the quick resolution of issues and conflicts
•
Implemented new work processes that resulted in continued progress for attainment goals and overall associate retention.
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Assisted other leads in learning new process implementation and troubleshooting ERP challenges
•
Ensured complete guest satisfaction at all times during the dining experience to promote customer satisfaction and a loyal base of business
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Verified up to $4000 in daily sales and accurately filled out closing paperwork
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Increased product sales by effectively designing new menus and training employees on effective salesmanship
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Walked guests through menu options while demonstrating an in-depth understanding of food, beverages, and ingredients
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Was in charge of informing new servers about menu items and restaurant standards
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• Oversaw and personally trained staff of 6-8 servers Handled guest complaints, informing and working with restaurant manager for resolutions
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Discussed menu items and dietary concerns, noted special requests, and suggested appetizers or other additional items to meet upsell goals
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Consistently met or exceeded sales targets with proactive promotional strategies
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• Graphic Design - Some college (No degree)
EDUCATION
January 2010
High School Diploma
Brodhead High School, Brodhead, WI
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