Data Entry Customer Service
Resume:
N
Susan
Nelson
Snelson****@gmail.c
om
Chicago, IL 60290
SUMMARY
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Organized File Clerk offers expertise in organizing, documenting, planning and implementing clerical resources. Brings 5 years of administrative experience focused on driving productivity and cost-efficiency. Thrives in deadline-driven environments, complies with policies and adheres to regulations. SKILLS
Product and Service Knowledge
B2B and B2C Sales
Relationship Selling
Post-Sales Support
Customer Needs Assessment
Sales Development
Promotional Planning
Client Account Management
Strategy Development
Processing Payments
Strong Problem Solving
Filing Management
Exceptional Verbal/Written
Communication
Data Entry and 10-Key
Prioritization and Time Management
Data Recording
Data Gathering
Google Drive
Records Management Software
Microsoft Office
Self-Motivated
Problem Solving
Attention to Detail
Record Sorting and Filing
Outgoing Mail Preparation
Data Entry
EXPERIENCE
Sales Representative
Chicago, IL
Nordstrom/ Jan 2021 to Jun 2022
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products. Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Presented products and services to prospective and existing customers to meet client needs.
Adhered to company initiatives and achieved established goals. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Maintenance Clerk
Chicago, IL
Biker Dike Apartments/ Aug 2018 to Apr 2022
Reviewed files to check for complete and accurate information. Retrieved requested files and delivered to appropriate personnel. Updated daily logs for tracking file movements.
Pulled files for staff, management and third-party requests. Transferred and requested records to and from other offices. Destroyed outdated and protected information in digital and physical formats. Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
Wrote professional business correspondence to maintain strong line of communications.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Input [Type] data into system using [Software], adhering to all procedures to keep information private.
Cashier
Chicago, IL
Walmart/ Feb 2016 to Jul 2018
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Helped with purchases and signed customers up for rewards program. Trained new team members in cash register operation, stock procedures and customer services.
EDUCATION AND TRAINING
Associate of Applied Science
Malcolm X College May 2008
1900 W Jackson Blvd
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