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Customer Success Professional

Location:
Wilmington, DE
Salary:
65000
Posted:
November 01, 2023

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Resume:

Created with

Gabrielle Blackman

ad0spo@r.postjobfree.com +1-512-***-**** LinkedIn

Current role Owner at Gabrielle Blackman Photography Experience Retail, Lifestyle, Recruitment, SaaS

Technologies Adobe Creative Suite, GSuite, Canva, Google Sheets, Zendesk, MailChimp, Slack, Salesforce,

Trello, Asana

I want to work for a company that...

I want to work for a company that values people,

fosters growth, and makes a positive impact.

• Achieved client satisfaction ratings consistently above 90%.

• Implemented innovative conflict resolution strategies to enhance client communication and

• Rapport.

• Facilitated comprehensive training and support for new team members, ensuring seamless

• Onboarding.

• Received frequent client accolades for exceptional service.

• Ensured prompt payment to all project participants, expediting project closeout.

• Built a loyal client base through exceptional communication and a strong commitment to customer satisfaction.

• Created enduring client relationships by consistently exceeding their expectations and understanding their desires.

• Developed and executed dynamic marketing strategies to increase visibility and attract new clients.

• Adapted seamlessly to various shooting conditions, including natural light and studio environments. Work experience

Owner, Gabrielle Blackman Photography Jan 2015 - Present (8y 10m) Capturing hidden joy, one frame at a time.

Retail · Lifestyle

Adobe Creative Suite GSuite Canva

• Mastered diverse photography styles, specializing in lifestyle, editorial, portraits, and event photography. Project Coordinator, User Interviews Jan 2019 - Oct 2019 (9m) They connect researchers with quality candidates.

Recruitment · SaaS

Google Sheets GSuite Zendesk MailChimp Slack

• Managed 50+ weekly UXR projects for diverse B2C and B2B clients. Created with

• Valued from $5k to $1.5m.

• Achieved a remarkable 98% project completion success rate.

• Onboarded 100 new designers in the San Francisco and Los Angeles Metro areas.

• Provided coaching and support to designers, resulting in improved performance and project

• Outcomes.

• Ensured swift payment to project vendors and designers by clients, maintaining financial efficiency.

• Excelled in cross-functional team collaboration, offering key insights into emerging trends across California.

• Contributed significantly to the development of best practices for Account Managers nationwide.

• Efficiently managed diverse tasks to meet members' needs, ensuring seamless service and disability retirement processes.

• Implemented weekly team best practices and updates, fostering a culture of continuous improvement.

• Mentored newly hired counselors, facilitating their successful onboarding. Account Manager, Homepolish Inc Apr 2017 - Jan 2019 (1y 9m) A full service interior designing and home renovation firm. Adobe Creative Suite Google Sheets Salesforce GSuite Trello Slack Asana

• Oversaw a portfolio of 500+ commercial and residential accounts in California, managing projects Retirement Benefits Specialist, Teacher Retirement System of Texas Jan 2016 - Mar 2017 (1y 2m) Retirement Benefits for Teachers in the state of Texas.

• Achieved 100% client satisfaction quarterly by providing exceptional guidance on Social Security, Medicare, and retirement matters.

Education

American Inercontinental University Jan 2003 - Jan 2007 (4y) B.A. in Communications

In my next job it's important that...

In my next job, I seek a collaborative team, challenging and inspiring work, and opportunities for thought-provoking projects.

I want to work for a company that...

I want to work for a company that values people, fosters growth, and makes a positive impact.

Outside of work I...

Outside work, I'm a painter and musician, cherishing time with my family and nature. Concerts and dining out are my joys. Right now I'm learning...

Project Management through Google Learning. Through this program, I was able to see the similarities in what I do day to day as a small business owner.

Interests

Passionate about the arts and community service, I strive to create meaningful connections and inspire positive change. More about me



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