Administrative, Real Estate

Lyubov Rosenbach

**** ******* ******, ***. ** A

Surfside, Fl 33154

Ph. 305-***-****

Email: ad0spf@r.postjobfree.com

Enthusiastic, loyal

Senior Secretary/Manager/Piano teacher/Real Estate Agent

With proven success in FIU College of Arts and Sciences/ ACR Solutions Group, Inc. and dedication

To Customer Satisfaction

Summary of Qualifications

Service and Management;

Highly regarded leadership and training skills;

Result-oriented team player with proven capability to help with management of all Print Shop, including Spreadsheets, inventory, purchasing and sale forecasts;

Absolute commitment to quality, customer relations and extensive, successful

Senior Secretary/Manager experience with focus in superior customer standards.

Professional Experience

ACR Solutions Group, Inc

Manager December 2008-Present

Managing multitask operations in the office;

Created, printed and filed quarterly client reports;

Ordered office supplies;

Maintained inventories;

Maintained business calendar;

Received and distributed letters, packages, faxes;

Scheduled appointments with clients and business associates.

Florida International University

College of Arts and Sciences, Dean’s Office

Senior Secretary January 2003-August 2008

Managed multitask operations on the front desk:

Assisted students and public on the phone and in person with information about advisors, majors, admissions, professor’s office hours;

Prepared and distributed office hours queries each semester, prepared office index cards for the faculty office doors;

Prepared new payroll lists for full time and adjunct professors each semester;

Created and attached new labels with professor’s names on the mailboxes each semester;

Called each department to the University Park Campus to inquire about TBA’s for the upcoming term;

Kept the literature display case stocked with current programs’ information;

Maintained the toner cartridges for all machinery in the area;

Received and distributed packages and faxes to the professors as they came in;

Called each department to the University Park Campus to remind them to send prepared teacher evaluation packets to the BBC department;

Ordered supplies, created requisitions, Travel Authorization Request forms;

Assisted students and professors with Panthersoft system operations;

Scheduled appointments with Dr. Joyce Peterson, Associate Dean of College of Arts & Sciences at BBC, and maintained her calendar.

Duplicating Center at University Park Campus, FIU

Senior Clerk October 2002-January 2003

*attended customers in person and on the telephone, gave estimates, scheduled exam appointments, admitted work orders;

* Prepared monthly inventory;

* Prepared Spreadsheets with reports for the more than 200 university copies;

* Prepared contracts and blanket purchase orders, ordered supplies, controlled delivery and receiving of the work orders;

* Organized and flied all the documents;

* Worked with Excel, Word, Power Point, on the Internet;

* Maintained data for more than 2000 university copy keys, controlled their distributions and maintenance.

Print Shop, Biscayne Bay Campus, FIU

Senior Clerk September 1993-October 2002

Successfully helped to manage daily operations of the busy University Print Shop;

Attended customers in person and on the telephone, gave estimates, made exam appointments, admitted work orders;

Operated cash register, credit card terminal, postal meter and scale;

Helped students to operated copies, took work orders from students and faculty;

Prepared Spreadsheet and inventory;

Prepared contracts and blanket purchase orders; ordered supplies; controlled delivery and receiving of the work orders;

Organized and filed all the documents;

Worked with Excel, Word, Power Point, on the Internet;

Searched for new vendors.

First Nationwide Bank, North Miami Branch

Teller August 1992-October 1993

Attended customers on the telephone and in person;

Prepared 100 deposits and withdrawals, cashier’s checks daily;

Sold different products;

Maintained the stock of all brochures at the branch;

Managed drawer with cash and stored it in the safe box at the end of the work day.

Shore School, Pre-School Center, North Miami

Music Teacher July 1991-August 1992

Gave group and private piano lessons;

Taught children to sing songs, music theory, and to play the piano;

Arts and crafts and computer lessons and games.

Education

1993-2008 Florida International University Bachelor of Liberal Arts, May 2008.

1991-1993 Miami Dade College Full course of English, typing.

1987-1991 Kiev Teacher’s University Associate of Arts, Speech Therapist.

1985-1987 Kiev Teacher’s College Associate of Arts, Pre-School Teacher.

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