Customer Service Front Desk

KAITLYN SERPA

*** ******** ***** ***********, ** 37040

ad0spa@r.postjobfree.com 252-***-****

SUMMARY OF QUALIFICATIONS

● Exceptional customer service skills

● Strong verbal communication skills

● Focused on meeting weekly and monthly sales goals

● Experienced in retail sales

● Skilled problem solver

● Knowledge of various computer programs and systems WORK

Front desk associate: Baymont hotel/ Clarksville, Tn

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices.

● Completed all cleaning, stocking and organizing task in assigned sales area.

● Greeted customers in a timely fashion, engaging them in a sincere and friendly manner while quickly determining their needs.

● Quickly recorded transactions in computer based system to deliver prompt service. Manager/ NYS Collections/ waipahu, HI

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices.

● Completed all cleaning, stocking and organizing task in assigned sales area.

● Greeted customers in a timely fashion, engaging them in a sincere and friendly manner while quickly determining their needs.

● Recommended merchandise to customers based on their needs and preferences.

● Quickly recorded transactions in computer based system to deliver prompt service.

● Routinely cleaned work areas, glassware and silverware throughout each shift

● Opened and closed store daily, including counting money in system and register as well as closing out credit card machines.

Sales associate Shoe Department Encore Jacksonville,NC (November 2017 - December 2017)

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices.

● Completed all cleaning, stocking and organizing task in assigned sales area.

● Greeted customers in a timely fashion, engaging them in a sincere and friendly manner while quickly determining their needs.

● Recommended merchandise to customers based on their needs and preferences.

● Quickly recorded transactions in computer based system to deliver prompt service.

● Routinely cleaned work areas, glassware and silverware throughout each shift. Shift Manager Wicked Halloween Jacksonville, NC (October 2017 - current)- Shift manager

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices.

● Completed all cleaning, stocking and organizing task in assigned sales area.

● Greeted customers in a timely fashion, engaging them in a sincere and friendly manner while quickly determining their needs.

● Recommended merchandise to customers based on their needs and preferences.

● Quickly recorded transactions in computer based system to deliver prompt service.

● Routinely cleaned work areas, glassware and silverware throughout each shift. Cashier Peace Frog Frozen Yogurt – Nags Head, NC (May 2015 – June 2015)

● Coordinated all aspects of production, including selection of manufacturing methods, fabrication and operation of product designs.

Hostess The Dunes Restaurant – Nags Head, NC (May 2015 – June 2015)

● Consistently provided professional, friendly and engaging service.

● Skillfully promoted items on beverage lists and restaurant specials.

● Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

● Displayed enthusiasm and knowledge about the restaurant’s menu and products.

● Routinely supported other areas of the restaurant, including answering telephones and completing financial transactions.

● Set dining tables according to type of event and service standards.

● Quickly recorded transactions in computer based system to deliver prompt service.

● Routinely cleaned work areas, glassware and silverware throughout each shift.

● Immediately reported accidents, injuries or unsafe work conditions to manager.

● Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests.

● Provided friendly and attentive service.

Sales Associate Aeropostale – Nags Head, NC (May 2015 – June 2016)

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices.

● Completed all cleaning, stocking and organizing task in assigned sales area.

● Greeted customers in a timely fashion, engaging them in a sincere and friendly manner while quickly determining their needs.

● Recommended merchandise to customers based on their needs and preferences.

● Contacted other store locations to determine merchandise availability.

● Built relationships with customers to increase likelihood of repeat business.

● Prioritized helping customers over completing other routine tasks in the store. Ticket Seller Roanoke Island Festival Park – Manteo, NC (June 2011 – December 2013)

● Greeted customers in a timely fashion, engaging them in a sincere and friendly manner while quickly determining their needs.

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

● Completed all cleaning, stocking and organizing tasks in assigned sales area.

● Prioritized helping customers over completing other routine tasks in the store.

● Built relationships with customers to increase likelihood of repeat business.

● Operated cash register, accepting credit, debit and cash payments. EDUCATION

High School Diploma – Manteo High School – Manteo, NC (2014)

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