Data Entry Credit Card

CATHERINE MILLS

Beaverton, OR *****

503-***-**** ********@***.***

SKILLS

I am a seasoned collection’s agent. I have 10+ years of expertise in credit card and mortgage collections. I am experienced in setting up repayment programs and using payment tools. I have excellent soft skills

I also know word and excel.

EXPERIENCE

Ashton Carter

I did temp jobs that lasted up to 90 days and required me to do data entry.

We used Word, Excel, created emails, and text messages, and took payments over the phone.

Conduent

Tech support II Oct 2018 to May 2022

This job required me to learn to walk customers through steps to get their devices working for their particular needs. This includes cell phones, computers, tablets and more.

Reformatted hard drives, programmed cell phones, computers, tablets and more.

Educated on the use of multiple programs

Seterus

Mortgage collector II Oct 2015 to Oct 2018

I was required to take inbound and outbound calls and set up payment programs to help customers catch up and set up payments on their mortgages.

I used my extensive soft skills to calm and keep them focused on the issue resolution.

Wells Fargo / Capital One / HSBC

Credit card collector II Oct 2005 to Sept 2019

In card collections I placed outbound calls to customers who were behind in their payments.

I used my extensive and expert soft skills to educate customers on repayment programs.

I used programs to set up multiple payments and set up the repayment programs.

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