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Customer Service Sales Associate

Location:
Markham, ON, L3R 8A8, Canada
Posted:
November 01, 2023

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Resume:

SHIVANI PATEL

ad0snq@r.postjobfree.com

M: 437-***-****

** ********** *****, *******, ******* L3R 8A8

OBJECTIVE:

Enthusiastic and detailed oriented graduate student specialising in Regulatory Affairs, with a Bachelor’s degree in Pharmacy from Parul University. Eager to leverage my educational foundation and passion for regulatory compliance to excel in internships and entry-level positions within the pharmaceutical industry.

WORK EXPERIENCE:

Pharmacist (Hospital)

Baroda Heart Institute and Research Centre, Gujarat, India January 2023-August 2023

- Managed medication dispensing and reviewed prescription for inpatient and outpatients.

- Conducted medication reconciliation, reviewed drug profiles and resolved medication related issues.

- Liaised with hospital staff and took part in ward rounds.

- Assisted in the development and implementation of hospital policies, procedures and resolving any discrepancies.

- Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.

- Oversaw the procurement, storage and distribution of narcotics and controlled substances.

- Maintained detailed records, maintaining drug inventory levels, ordering medication and supplies for replenishment, verifying deliveries against purchase order and ensured compliance with healthcare records.

- Keep optimal supply level in treatment rooms and prioritise other areas to meet typical patient loads.

Pharmacist

Apollo Pharmacy, Gujarat, India June 2022- September 2022

- Assisted in medication dispensing, ensuring accuracy and adherence to pharmacy protocols.

- Provided customer service, addressing inquiries and assisting with over-the-counter medications.

- Contributed to inventory management and stock replenishment.

- Maintained confidential information, controlled medication and required documentation.

- Provided prompt, efficient and friendly customer service.

- Worked as a part of a team to maintain store cleanliness and organisation. Internship:- TOWA Pharmaceutical Private Limited Gujarat India November 2021- December 2021

- Supposed the drug formulation and manufacturing process, optimising production efficiency and ensuring product quality.

- Conducting stability testing and analysed data to determine shelf life and storage conditions for pharmaceutical products.

SKILLS:

- Adhering to Data privacy

- Drug interaction Management, data analysis and reporting.

- Prescription verification, Medication Therapy Management (MTM)

- Good manufacturing practise (GMP)

- Skilled in finding mutually beneficial resolution.

- Strong verbal and written communication

- Empathy and patient concern care

- Pharmacy software proficiency : Rx processing, insurance claims.

- Ability to adapt to different customer personalities and needs, ensuring a personalised and positive interaction.

- Proficient in handling multiple customer inquiries simultaneously without compromising the quality of service.

CERTIFICATION:

- Licensed Pharmacist (Gujarat India )

- Survey research in 1. Gadget related anxiety and depression 2. Diabetes Mellitus(DM) EDUCATION:

-Pursuing Masters of Pharmacy in Regulatory Affairs (RA) Northeastern University Toronto Ontario

-Bachelor of Pharmacy- Parul University, Gujarat India (2018-2022)



Contact this candidate