Data Entry Call Center

CHEYENNE ROY

661-***-**** — Lebec, CA - ***** — **************@*****.***

SUMMARY

Professional Call Taker with a strong background in providing customer service and handling a variety of customer inquiries. Possess strong communication, organizational, and interpersonal skills. Able to multitask and remain calm under pressure. PROFESSIONAL SKILLS

● Call Center Operations

● Quality Analysis

● Conflict Resolution

● Evaluation

● Relationship Building

● Complaint Management & Issue Resolution

● Call Center Technology

● Customer Satisfaction

● Phone Etiquette

● Customer Relations

● Data Analysis

● Public Speaking

● Training & Development

● Database Administration

● Inbound & Outbound Call Management

● Data Entry

WORK EXPERIENCE

Call Center Agent Dec 2022 – Present

Foundation for California Community Colleges

● Answered inquiries by effectively researching, locating, and relaying information to customers

● Provided outstanding member service and support, maintaining strong professional relationships via telephone

● Answered incoming calls from customers to take orders and answer inquiries and questions

● Assisted with data entry, filing, and other administrative tasks as needed

● Responded to member telephone calls and assisted with information requests

● Maintained a high level of knowledge about company products, services, and policies

● Achieved top performer status for three consecutive months, managing an average of 50 calls per day with a 98% customer satisfaction rating

● Resolved escalated calls from internal and external customers promptly using available resources as needed

● Maintained the call center database by collecting and recording information

● Built a positive rapport with customers over the phone

● Participated in team meetings and training sessions

● Followed up with customers after their initial call to ensure satisfaction with the provided resolution Safety Coordinator Jul 2015 – Dec 2022

IKEA Distribution Center

● Monitored safety performance and implemented corrective measures when needed

● Developed and monitored safety-related training programs

● Trained employees on safety procedures, regulations, and best practices

● Developed and implemented emergency response plans and procedures

● Developed and maintained a safety database

● Developed and implemented lockout/tagout procedures

● Developed and maintained safety signage

● Developed and coordinated safety committee meetings

● Conducted safety audits and inspections to ensure compliance with local, state, and federal regulations

● Investigated and documented on-site accidents and incidents, and reported to the appropriate authorities

● Conducted safety orientation for new employees

● Developed and maintained safety-related reports and metrics

● Developed and maintained safety-related communications

● Developed safety plans and conducted safety meetings for all employees

● Developed and maintained safety-related policies and procedures

● Developed and maintained safety-related forms and records

● Developed and maintained safety-related data and metrics

● Developed and maintained safety-related best practices

● Developed and maintained safety-related documentation EDUCATION

High School Diploma Jun 2014

Opportunities For Learning, Castaic, CA

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