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Call Center Account Manager

Location:
Newton, KS
Posted:
November 01, 2023

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Resume:

Marcia L Stabler

*** *. **** ******

Newton, KS *7114

Cell – 719-***-****

ad0sn0@r.postjobfree.com

SUMMARY:

Results orientated VMS Staffing Professional with over 10 years of experience. Working with all industries, to include but not limited to: Telecommunication, Technology, Call Center, Administration, Light Industrial, and Manufacturing.

EXPERIENCE:

06/2021 – 03/2023

22nd Century Technology

Account Manager

Responsible for the day-to-day activities for our primary client, Coca-Cola, within the VMS setting.

Handle aspects with certain managers in different divisions

Guide on resolutions for pay issues, WC, timecards, and staffing needs

Streamline hiring procedures to ensure eligibility to start within a week

Introduce all candidates to entire process of our hiring process and submittal process

Consult clients to assess what needs they have with all of their clients and bring in new business to our organization.

02/2020 – 10/2020

MCDS

Residential Manager

Working with Developed Mentally Adults in providing them with all essential daily living tasks.

Teaching them to be more independent.

Depending on their independence level, we might have to provide assistance in all aspects of life.

11/2007 – 01/2020

inSync Staffing formerly Workway Staffing – VMS Staffing group

Customer Relationship Manager

Managed the full cycle recruiting process from job description creation, requisition opening, sourcing, interviewing, negotiation, offer to hire and candidates close.

Negotiate and maintain successful and profitable VMS client relationships and ensure a competitive advantage in the wholesale VMS business.

National IT requirements for all clients. Position titles were: Software Developer, Program Managers, DBA, Analyst, Technical Support Rep., Network Engineers Skills were: C++, PL/SQL, Oracle, PMP, Java, J2EE, TCP/IP, Cisco

Sourcing of prospective staff through networking, advertising, direct recruiting, job fairs, referrals, cooperative agency agreements, Internet and proprietary and external computer database

Identification of prospective candidates, qualified to meet clients' project staffing requirements

Dealt with multiple clients in the VMS setting to include UPS, Siemens, Dominion Resources, Standard Register, NOV, Catamaran and FIS. Their systems are IQN, Agile1, Beeline, Fieldglass, Consol and iSymphony.

5/2006 – 09/2007

TAC Worldwide – E Staffing Group Colorado Springs, CO

VMS Account Manager

Managed the full cycle recruiting process from job description creation, requisition opening, sourcing, interviewing, negotiation, offer to hire and candidates close.

Negotiate and maintain successful and profitable VMS client relationships and ensure a competitive advantage in the wholesale VMS business.

VMS business with Sprint working on the Denver Call Center and National IT requirements. Position titles were: Software Developer, Program Managers, DBA, Analyst, Technical Support Rep., Network Engineers Skills were: C++, PL/SQL, Oracle, PMP, Java, J2EE, TCP/IP, Cisco

VMS client included but not limited to: Sprint, AT&T, DELL, Lucent, GE, and T-Mobile

Sourcing of prospective staff through networking, advertising, direct recruiting, job fairs, referrals, cooperative agency agreements, Internet and proprietary and external computer database

Identification of prospective candidates, qualified to meet clients' project staffing requirements

8/2004 – 4/2006

Overhead Door Company Colorado Springs, CO

Customer Service Representative

Provide customer support for garage door service

Research and respond to low and medium complexity customer inquiries

Review and update customer records

Resolves problems and refers unresolved one to the responsible parties.

Perform due Diligence on customer inquiries through oral/written communications

1/2004 – 8/2004

Corestaff Colorado Springs, CO

Staffing Specialist

Managed the full cycle recruiting process from job description creation, requisition opening, sourcing, interviewing, negotiation, offer to hire and candidates close.

Sourced and qualified candidates through cold calling, employee referrals, the Internet, in-house resume database, networking, advertisement, career fairs and creative non-standard strategies.

Build and manage all relationships with all Customers.

Managed all the FMLA, LOA, Workers Comp, Unemployment, Harassment and ensured all EEOC guidelines were followed.

Managed Employee Reviews, Payroll and Benefit issues.

Recruit for a variety of technical professions including cleared professionals (Secret, Top Secret, TS/Sci CI/Lifestyle/NSA polygraphs) web application developers, software engineers, mainframe specialists, security engineers, procurement specialists, telecommunications engineers, and much more.

EDUCATION:

Overland High School, Aurora Colorado – HS Diploma

Hutchison Community College – No Degree



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